Ecomobi Reviews 

My 83 year old mother purchased a mobility scooter from this company via Amazon 4 months ago. The clicking noise when she uses it is ridiculous and is a gearing problem that cannot be fixed. I was offered 50% refund which is not enough to buy another one. I then get a call from the company to say I can have a full refund and apply via Amazon which I did to be told to try to fix it. I messaged again to be completely ignored. This will not end here, they are not going to rob my 83 year old (now housebound ) mother from her money!!!!!

Good Luck
Good luck if your Scooter breaks down. The Service function so bragged about is nonexistent. No authorized Repair shops in the US. They reply about every 3 days and slow walk you self testing until you get tired and quit, Even when you are well within the Warranty period. I don’t walk so there I sat (literally).

. So I hope if your Scooter just stops (I had 3 fully charged batteries) that you have better luck than I.

Speaking of batteries, i thought my model was Airline Approved. Turns out only the cheepy model has that battery.

Good luck

After months of deliberation I finally decided to get the Ecomobi MS02 Mobility Scooter, soursed from Amazon UK, on receiving the scooter all went well and I ventured out, going further each day, then I noticed a clicking noise which got progressively worse to the state of a loud crunching clicking noise, I got intouch with Ecomobi MS02 Mobility Scooter dealership, long story short, they offered me a full refund, also advice on the possible cause, being a retired mechanic I stripped the back wheels only to find two flimsey rubber seals that frankly served no purpose, they had both caught up snagging the cir-clip retaing clip on the axel, I replaced them with fibre washers (more robust) and fixed the issue, informing Ecomobi MS02 Mobility Scooter people they promtly refunded me compensation for my service, well done you people, made a old man happy.

I received my mobility scooter and it had a problem which happens from time to time. I was not getting much help from Customer Service but when Customer Care reached out to me the issue was resolved quickly. The scooter is a well built scooter . I would have not given such a high rating if Customer Care had not gotten involved to resolve the issue. Stephen Stienecker