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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and engaging attitude, making the delivery process smooth and enjoyable. Many people highlight the exceptional service, noting that drivers are punctual, provide excellent communication, and take the time to thoroughly explain car features, especially for first-time EV owners. The overall user experience is frequently described as easy, efficient, and stress-free, with many appreciating the care taken to ensure the product arrives in perfect condition. However, some customers also noted a few issues, such as isolated incidents regarding driver behavior, and in one instance, a car was delivered with a minor paint defect. Another customer mentioned a delivery delay due to the need to charge an EV, though this was handled with good communication and a kind gesture.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, easy, and... See more

Product

Clients share positive opinions on the product, particularly regarding the delivery and condition of their... See more

Based on these reviews

Rated 5 out of 5 stars

Joel Wafula delivered my Kia, it was an early handover, despite this he was bright, engaged, thorough, professional and most importantly patient. Tech really isnt my thing, yet he took the time and ca... See more

Company replied

Rated 5 out of 5 stars

Very good experience with Paul, who made the whole delivery of our new car very seamless. Good communication and arrived bang on time. Also very happy he took his time to go over the basics of the car... See more

Company replied

Rated 5 out of 5 stars

Amazing experience this morning with Joel who went above and beyond for me to feel comfortable with our new car. Joel was very knowledgeable about that car and all features it offers. Helped me with s... See more

Company replied

Rated 5 out of 5 stars

Very happy with the delivery of my lovely new Renault 5 by Martin Jacques. He was extremely helpful and patient, and spent time going through everything with me, as it is my first experience of an EV... See more

Company replied


Company details

  1. Logistics service

Written by the company

Established vehicle delivery company offering both driven and transported services to end users, dealer to dealer and demonstrator vehicle movement.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish the whole process…

From start to finish the whole process was made easy, Ian the delivery driver was friendly , informative and professional, keeping in contact from start to finish. Would highly recommend and if all deliveries are as smooth as mine was with Ian then there should be no complaints.

20 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience and for the recommendation.

Rated 5 out of 5 stars

Very happy with the delivery of my…

Very happy with the delivery of my lovely new Renault 5 by Martin Jacques. He was extremely helpful and patient, and spent time going through everything with me, as it is my first experience of an EV. Would highly recommend.

24 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your experience and for the recommendation. Pleased Martin was able to make you more confident with your new EV; great choice too!

Rated 5 out of 5 stars

Brilliant service, clear communication

After being let down by the dealer initially, Ian Roberts stepped in to make sure our car got delivered. He gave clear communication throughout, had the car to us clean and early in the morning and spent time taking us through it all. It was lovely to meet him and was happy to have had his service.

21 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your experience, I'll ensure Ian is aware of your feedback.

Rated 5 out of 5 stars

Seamless handover

Seamless handover - all good. Mark J was on time and explained everything thoroughly.

24 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your feedback Helen; enjoy your new car.

Rated 5 out of 5 stars

Kev Slater was the attendant to collect…

Kev Slater was the attendant to collect my vehicle was absolutely amazing. It’s a simplistic process and Kev called the day before explaining the process ahead of collection.
Kev was friendly and very helpful along the process and I highly recommend.

24 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your experience Samuel.

Rated 5 out of 5 stars

Mark J delivered my car excellently

Mark J delivered my car excellently - he communicated clearly about the timings and showed me all the controls I needed to know. Thanks Mark!

24 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your experience, I'll ensure Mark is aware of your feedback.

Rated 5 out of 5 stars

Professional, Patient, Informative

Joel Wafula delivered my Kia, it was an early handover, despite this he was bright, engaged, thorough, professional and most importantly patient. Tech really isnt my thing, yet he took the time and care to ensure all my questions were answered, Joel set up my phone & Android Auto, set my radio preferences, went through the Kia Connect App features and pretty much every feature of the car. He certainly made me comfortable to be able find what I needed. Joel was a pleasure to deal with and a credit to Ecomotive. Thank you

23 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your experience, really pleased Joel was able to ensure you were more confident with your new car.

Rated 5 out of 5 stars

Excellent

David B kept me updated with the delivery, let me know when he was almost there and explained everything I needed to know about the vehicle on arrival. Excellent customer service all round!

2 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your experience, enjoy your new car Joseph.

Rated 5 out of 5 stars

New Car Delivery Keith Shale

Driver Keith Shale was very professional and friendly. Helpful advice on handover, arrived on time with plenty of notice!

23 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience, I'll ensure Keith is aware of your feedback.

Rated 5 out of 5 stars

Great Service from Keith Shale

I had a delivery of a new vehicle and mine was exchanged. Keith Shale kept me in contact with his progress to my house, turned up on time at 7am (I had requested an early start so I could get to work). Keith was very courteous and professional doing all the required checks and paperwork. I was very happy with the service.

21 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience, pleased Keith was able to schedule the delivery around your requirements. Enjoy your new car.

Rated 5 out of 5 stars

Ian was amazing

Ian was amazing , top class gent that showed me everything I needed to know about my new car.

21 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your experience, good to hear Ian was able to give you a good insight into your new vehicle; enjoy driving.

Rated 5 out of 5 stars

The experience was first class from…

The experience was first class from start to finish..
Joel the guy who came to assess and collect my vehicle was very polite,he explained the process very professionally and everything went so smoothly I would definitely recommend this company

20 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your experience and for the recommendation, I'll be sure to inform Joel.

Rated 5 out of 5 stars

Very good experience with Paul

Very good experience with Paul, who made the whole delivery of our new car very seamless. Good communication and arrived bang on time. Also very happy he took his time to go over the basics of the car with me and made me feel comfortable in it before leaving. Will use everytime if I had an option!

16 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience Kofi, enjoy your new car.

Rated 5 out of 5 stars

Jason is a top man

Jason is a top man, very professional in his approach and knowledgeable about the vehicle he delivered. Jason took his time to help me set the vehicle up via the app and show me how to use the functions. Highly recommend professional 👍🏻👍🏻

17 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience and for the recommendation; I'll be sure to share with Jason.

Rated 5 out of 5 stars

Great delivery from Mark J this…

Great delivery from Mark J this morning, came very prompt and kept us updated. Great walk around and demo of the vehicle as well.

17 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience, enjoy your new car.

Rated 5 out of 5 stars

Jamie delivered our car today

Jamie delivered our car today. What a great guy, well he was in the military. Had a great time with him and car delivered in a truck not driven. Thank you Jamie

16 April 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience.

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