Ecomotive Reviews 

1,267
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 550 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service provided by the delivery personnel, describing them as extremely professional, courteous, and friendly. Many people note that staff members go above and beyond to ensure vehicle handovers are seamless and entirely stress-free. Reviewers frequently mention receiving proactive communication regarding estimated arrival times, ensuring they can plan their schedules efficiently. Furthermore, consumers appreciate thoughtful touches like vehicles being thoroughly cleaned and polished prior to arrival, along with detailed walkthroughs of all car features. People express deep satisfaction with how comfortable they feel operating their new cars thanks to this patient guidance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that employees are consistently professional, polite,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing deep satisfaction with the... See more

Service

People report positive experiences with service, frequently highlighting efficient, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting great communication before delivery... See more

Product

Customers consistently note positive experiences with product, highlighting smooth vehicle delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tony D was extremely efficient and courteous throughout. Tony’s communication was excellent and he kept us well informed of the expected time of delivery. Tony also polished the car before handing o... See more

Company replied

Rated 5 out of 5 stars

Martin was fantastic He called me the evening before with the exact time he would deliver the car He also provided me a number of different options for specialised car washes as my car had a vi... See more

Company replied

Rated 5 out of 5 stars

Used this company today to sell my sister-in-laws car as she’s just emigrated. The guy who turned up to view the car etc was Ian Roberts, he was extremely polite, very knowledgeable and explained t... See more

Company replied

Rated 5 out of 5 stars

Had our vehicle delivered by Ian Roberts, what a wonderful experience! He messaged the day before confirming he will be with me the following day. Then delivered the vehicle within the time frame give... See more

Company replied


Company details

  1. Logistics service

Written by the company

Established vehicle delivery company offering both driven and transported services to end users, dealer to dealer and demonstrator vehicle movement.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,267)

526 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ecomotive and Ian Robert’s.

Used this company today to sell my sister-in-laws car as she’s just emigrated. The guy who turned up to view the car etc was Ian Roberts, he was extremely polite, very knowledgeable and explained the whole process thoroughly. He gave the car a very thorough inspection and took photos etc all the time explaining what he was doing. The only issue I had was with the company purchasing the car but again, Ian explained what and why it was happening. He was very patient with the buyer and acted totally professionally through the entire process.
Can’t recommend Ecomotive highly enough.
Excomotive you’d do well to hang into Ian Robert’s as he is a credit to your company.

13 October 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you David,
It's really pleasing to read your review.
Regards
Gerald

Rated 5 out of 5 stars

Great communication before delivery so…

Great communication before delivery so I could plan my day, and on the day too. Full handover of new vehicle so I didn’t have to figure it all out by myself. Very friendly driver.

12 October 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Karen
Regards
Gerald

Rated 5 out of 5 stars

Great service

Driver kept me updated throughout - including an accurate eta. Very professional… would happily use again

5 October 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Gary
Regards
Gerald

Rated 5 out of 5 stars

Tony D was extremely efficient and…

Tony D was extremely efficient and courteous throughout. Tony’s communication was excellent and he kept us well informed of the expected time of delivery. Tony also polished the car before handing over the keys etc which I thought was a very kind gesture. Thanks again Tony . Carol Sinclair

5 October 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Carol
Regards
Gerald

Rated 5 out of 5 stars

Mark was friendly and very helpful

Mark was friendly and very helpful, he moved the car for me to another space whilst waiting for my old car to he collected. He took time to show me how the car works and all the of buttons. He answered my questions and gave me time to feel comfortable with the car before leaving. Thank you Mark.

5 October 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hi Hannah,
Thank you for sharing your experience.
Regards
Gerald.

Rated 5 out of 5 stars

Great experience

Jamie delivered my new car today and he was brilliant! Great communication, punctual and polite. Would highly recommend.

3 October 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you
Regards
Gerald

Rated 5 out of 5 stars

Delivery of Car

Had my Car delivered this week, Mike the delivery driver was great talked me through everything and came early as he knew i was finishing a night shift, Thank You

29 September 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank You Leanne,
Regards
Gerald

Rated 5 out of 5 stars

Seamless delivery

Seamless delivery, with support and help showing me around the vehicle. Especially being new to an electric car. Thanks Paul Mcrobert

2 October 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Grace
Regards
Gerald

Rated 5 out of 5 stars

Car delivery

Had our new car delivered by Jamie. He called and left a message when he was an hour away so that we knew when he'd arrive. He was careful with the car and conscious of not blocking in the neighbours whilst unloading from the trailer. Quick and friendly handover. Overall very smooth.

2 October 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hi Andrew,
We really appreciat you taking the time to share your positive experience.
Thank you
Gerald

Rated 5 out of 5 stars

Great service

Great service from Ian Roberts, thank you!!

28 September 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Magda
Regards
Gerald

Rated 5 out of 5 stars

Outstanding service

Outstanding service, above and beyond just to make the new car day a good one for the customer. Thanks Josh 🙂

1 October 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Jonathan
Regards
Gerald

Rated 5 out of 5 stars

Wonderful Customer Experience

Had our vehicle delivered by Ian Roberts, what a wonderful experience! He messaged the day before confirming he will be with me the following day. Then delivered the vehicle within the time frame given, he ensured any dirt picked up on the way was wiped away and it was clean for delivery

30 September 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Em
Regards
Gerald

Rated 5 out of 5 stars

Just took delivery of my new car

Just took delivery of my new car, Steve M was brilliant. Explained everything. There was some dirt on the car from transport which he kindly removed and gave car the once over .

30 September 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Emma
Regards
Gerald

Rated 5 out of 5 stars

Really excellent service received

Really excellent service received. Thank you in particular to driver Stephen Windley for his friendly professional and helpful service on the day of my new car delivery and return. Wouldn’t hesitate to recommend.

29 September 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Michelle
Regards
Gerald

Rated 5 out of 5 stars

Car delivery by Ruben

Had our car delivered by Ruben this morning. Really nice, professional and on time. He called me the day before to give me a two hour delivery window which was great. Showed us all around the car and answered our questions. Would definitely recommend. Thank you Ruben

30 September 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hi Gemma,
Thank you for taking the time to share your delivery experience.
Regards
Gerald

Rated 5 out of 5 stars

Excellent service today during delivery…

Excellent service today during delivery of a new vehicle from Jamie. He went through the whole process, including and introduction to the vehicle, controls, etc. and providing an excellent service. Great work Jamie!

29 September 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hi Scott
Thank you
Regards
Gerald

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