eComposite Products Ltd Reviews 909

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the high quality of the products, noting their durability and aesthetic appeal, often preferring them over traditional alternatives. The staff consistently receive praise for being friendly, professional, and incredibly helpful, providing expert advice and excellent service from initial quotes to delivery. Many consumers appreciate the quick and smooth delivery process, with items arriving promptly and well-packaged. However, some customers also noted issues with product quality, specifically mentioning panels warping and bending over time, which made them unstable and unsuitable for long-term use in UK weather conditions. A few other people also felt that there were problems with communication regarding delivery dates, with some items being out of stock or damaged upon arrival, leading to delays and frustration with after-sales service.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, aesthetic appeal, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality and aesthetically... See more

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Delivery service

Users describe positive interactions with delivery services, often praising prompt delivery and good... See more

Service

Reviewers mention positive feedback about service, with many customers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Georgia. She was friendly, professional, and incredibly helpful throughout the whole process. Any questions I had were answered quickly and clearly, and she went ab... See more

Company replied

Rated 5 out of 5 stars

Lovely to buy from a uk made uk based company, product was delivered super fast and any queries I had were answered with a quick phone call to them.. So nice to have an online purchase backed up by... See more

Company replied

Rated 5 out of 5 stars

Ecomposite were amazing, quick to reply to all my queries. Gave a quote within minutes, which was very competitive. I ordered samples which arrived very quickly and were fantastic quality We took som... See more

Company replied

Rated 5 out of 5 stars

Visited the showroom to view the products and get advice on a new gate and fence panel. Found to have a good range of products on display and the staff extremely helpful and knowledgeable. All my ques... See more

Company replied


Company details

  1. #19 of 32 best companies in Fence Supply Shop
  2. #42 of 98 best companies in Garden
  3. #42 of 125 best companies in Garden Furniture Shop
  4. #34 of 66 best companies in Landscaping Supply Shop

Written by the company

eComposite Products have been the longest leading supplier of composite fencing for over 8 years. This still New innovative product which is totally maintenance free and only every needs a quick jet wash now and again comes with the only manufacture backed lifetime warranty. our main objective is composite fencing and screens amongst all our other premium products for around the home and garden that includes fencing, gates and decorative screens, acoustic wall paneling all adding a finishing touch to today's modern indoor & outdoor living space. Our main focus is to look at recycling products in order to keep the planet clean. we have a full warehouse of stock along with two fulfillment companies , one in UK and Ireland to help reduce delivery timescales. we have a 11000 sq ft warehouse and showroom in Aldridge highlighting all our fencing ranges as well as wall paneling, driveway gates and pedestrian gates and our pergolas which can be from stock or made bespoke to any size possible. available from stock on a next day service are all our product samples which are FOC but do carry a small delivery charge. We have a 17 year knowledge based team that can advise you in every single item of technical information you require from advise to technical drawings to video installations. welcome to the world of composite!

Lifetime warranty on all Fencing Boards

Free Shipping on orders over £250

We are the largest stockist of composite fencing in the UK, high stocks for existing concrete posts and we offer a LIFETIME WARRANTY on all our fencing Boards. We offer a range of out door and indoor products such as Pergola's to internal acoustic wall panelling. We stock Driveway gates in full aluminium and composite as well as pedestrian gates in various material and colours to co-inside with all our fencing products. Decorative screens and trellis to compliment our fencing or sold seperately to compliment existing gardes

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

909 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(909)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From ordering to delivery the service…

From ordering to delivery the service was excellent. Helped me with the quantities and looks amazing. Would highly recommend as the product is first class and service was 1st class.

12 January 2026
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Warren thank you for you 5 star review we really appreciate it.

Rated 5 out of 5 stars

We thought of getting a composite fence…

We thought of getting a composite fence and gate. This company provided what we needed. We love our nee fence and gate now. Thankyou.

20 January 2026
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Ishwor thank you for you 5 star review we really appreciate it.

Rated 5 out of 5 stars

Thankyou Great product but what stood out was…

Great product but what stood out was the customer care. Really thought from initial quote to ordering and delivery the team showed great professionalism. Felt like I was in safe hands throughout.
PS The solar light caps to the fence posts just added the finishing touch of quality.

12 November 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Thank you Joseph for your review we're so glad you happy with your fencing

Rated 5 out of 5 stars

Quality products

Quality products, helpful staff

9 January 2026
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Thank you Paul for your review we're so glad you happy with your fencing

Rated 5 out of 5 stars

We found this company by pure chance…

We found this company by pure chance while researching composite fencing.
We particularly wanted to stay local, a visit to the warehouse was arranged, where we found the staff extremely knowledgeable and friendly without being pushy.
We had time to select our choice from the options wide variety of options available.
Quality materials and expert advice.

16 December 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Robert, we understand this is a luxury purchase and prefer the customer to buy because they want to not because they are pushed. thank you

Rated 3 out of 5 stars

Poor delivery

Poor delivery

16 December 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

so sorry to here about this John, we normally have no issues with delivery but we use a third party carrier which means sometimes it can be out of our control sorry,

Rated 5 out of 5 stars

Great company to deal with

Product quality as described. Minor additional items requested with no issues. Helpful staff on phone.

Product like new 1.5 years later, with the exception of minor fading to post caps.

16 December 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Dereck thank you for your kind review we would love to see pictures

Rated 5 out of 5 stars

Professional communication

The eComposite team were able to answer all my questions professionally. Delivery was as promised and I am looking forward to the installation of the fence and trellis screen.

27 November 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Thank you for the review Mel

Rated 5 out of 5 stars

Great company

Great company. Quality products. I just love my Japanese inspired fence with lights. I bought it 4 years ago and it looks as good today as it did when I bought it. The after sale support is very good too!
In this day and age, it’s always appreciated when I get such good service

4 December 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

really appreciate your review Donna thank you

Rated 5 out of 5 stars

Excellent service

Helpful, informative staff personnel, speed of service , excellent delivery

19 November 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Thank you

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