eComposite Products Ltd Reviews 909

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the high quality of the products, noting their durability and aesthetic appeal, often preferring them over traditional alternatives. The staff consistently receive praise for being friendly, professional, and incredibly helpful, providing expert advice and excellent service from initial quotes to delivery. Many consumers appreciate the quick and smooth delivery process, with items arriving promptly and well-packaged. However, some customers also noted issues with product quality, specifically mentioning panels warping and bending over time, which made them unstable and unsuitable for long-term use in UK weather conditions. A few other people also felt that there were problems with communication regarding delivery dates, with some items being out of stock or damaged upon arrival, leading to delays and frustration with after-sales service.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, aesthetic appeal, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality and aesthetically... See more

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Delivery service

Users describe positive interactions with delivery services, often praising prompt delivery and good... See more

Service

Reviewers mention positive feedback about service, with many customers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Georgia. She was friendly, professional, and incredibly helpful throughout the whole process. Any questions I had were answered quickly and clearly, and she went ab... See more

Company replied

Rated 5 out of 5 stars

Lovely to buy from a uk made uk based company, product was delivered super fast and any queries I had were answered with a quick phone call to them.. So nice to have an online purchase backed up by... See more

Company replied

Rated 5 out of 5 stars

Ecomposite were amazing, quick to reply to all my queries. Gave a quote within minutes, which was very competitive. I ordered samples which arrived very quickly and were fantastic quality We took som... See more

Company replied

Rated 5 out of 5 stars

Visited the showroom to view the products and get advice on a new gate and fence panel. Found to have a good range of products on display and the staff extremely helpful and knowledgeable. All my ques... See more

Company replied


Company details

  1. #19 of 32 best companies in Fence Supply Shop
  2. #42 of 98 best companies in Garden
  3. #42 of 125 best companies in Garden Furniture Shop
  4. #34 of 66 best companies in Landscaping Supply Shop

Written by the company

eComposite Products have been the longest leading supplier of composite fencing for over 8 years. This still New innovative product which is totally maintenance free and only every needs a quick jet wash now and again comes with the only manufacture backed lifetime warranty. our main objective is composite fencing and screens amongst all our other premium products for around the home and garden that includes fencing, gates and decorative screens, acoustic wall paneling all adding a finishing touch to today's modern indoor & outdoor living space. Our main focus is to look at recycling products in order to keep the planet clean. we have a full warehouse of stock along with two fulfillment companies , one in UK and Ireland to help reduce delivery timescales. we have a 11000 sq ft warehouse and showroom in Aldridge highlighting all our fencing ranges as well as wall paneling, driveway gates and pedestrian gates and our pergolas which can be from stock or made bespoke to any size possible. available from stock on a next day service are all our product samples which are FOC but do carry a small delivery charge. We have a 17 year knowledge based team that can advise you in every single item of technical information you require from advise to technical drawings to video installations. welcome to the world of composite!

Lifetime warranty on all Fencing Boards

Free Shipping on orders over £250

We are the largest stockist of composite fencing in the UK, high stocks for existing concrete posts and we offer a LIFETIME WARRANTY on all our fencing Boards. We offer a range of out door and indoor products such as Pergola's to internal acoustic wall panelling. We stock Driveway gates in full aluminium and composite as well as pedestrian gates in various material and colours to co-inside with all our fencing products. Decorative screens and trellis to compliment our fencing or sold seperately to compliment existing gardes

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

909 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This owner is very dishonest

This owner is very dishonest. They do not supply good quality products. And they attack other business men.

15 September 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Joseph,

We haven't got an order on the system with your name or contact information.

This is an inaccurate/false review as there has been no dealing with this individual.

Rated 5 out of 5 stars

Highly Recommended

I am a returning customer of eComposite and am very happy with their product, their service and their value.

A few years back we had fencing fitted to the side of the garden and now wanted to complete it by having the same fencing at the back of the garden

We have had the superior fencing fitted in our garden and it looks great. It is much better than traditional wooden fencing and will definitely last us out!

We have also just bought the solar led lights to go on the top of each fence post and look forward to seeing them lit up.

Service from all of the team at eComposite has been top rate and information provided promptly.

I definitely recommend them to others

1 September 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Diane,

Thank you for your review!

Rated 5 out of 5 stars

Great quality product

Great quality product , used beige panels to act as privacy screen on driveway gates looks amazing 🤩

14 May 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Michelle,

Thank you for your review!

Rated 5 out of 5 stars

I found the company very helpful when I…

eComposite Products
I found the company very helpful when I rang about there products I was very interested in a particular item composite screens. The particular pattern I was interested in had sold out but they told me they something similar & if I was not happy with it I could return with no problem or they could send me samples. As I wanted screens urgently I was happy to take a chance. When they were delivered I open them and was extremely happy with the pattern & quality was extremely good sturdy product. The best part was the cost was also very reasonable.

5 September 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Susan,

Thank you for your review!

Rated 5 out of 5 stars

The website makes it easy for ordering…

The website makes it easy for ordering the right amount of item's for each panel.
On site erection of the fencing is easy even for novice like me.
We have had lot's of good feedback from friends and neighbours since we put the fencing up.

6 September 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi David,

Thank you for your review!

Rated 5 out of 5 stars

stylish grey screen

A bought a grey decorative screen for the garden, which looks absolutely amazing. It does everything I wanted brings something extra to the garden, looks great and a good price. Every pleased.

14 July 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Gillian,

Thank you for your review!

Rated 5 out of 5 stars

Amazing Product and Service!

The product is amazing and the service from the company was excellent. From order to delivery, their communication was first class, keeping us informed every step of the way. We would definitely buy from them again and recommend them to anyone considering going down the composite fence route. A really professional outfit.

25 April 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Karen,

Thank you for your review!

Rated 5 out of 5 stars

Absolutely great dealing with eComosite

Absolutely great dealing with eComposite, any queries I had were answered promptly and professionally by return email.
From order to delivery everything was very smooth.
All this and their products are amazing too.
We have had our fence in nearly 2 years now and it still looks brand new.

10 September 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi JackieMc,

Thank you for your review!

Rated 5 out of 5 stars

Fast service

Fast service, lovely product. Would highly recommend.

21 August 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Mr and Mrs Cook,

Thank you for your review!

Rated 5 out of 5 stars

Great customer service …

Great customer service with a good advice on products will order from these guys again highly recommend

31 July 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Chris,

Thank you for your review!

Rated 5 out of 5 stars

Quality products at a reasonable price

Quality products at a reasonable price. We received free panels as part of an aftersales promotion too - very happy to recommend this company!

14 July 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Carolyn,

Thank you for your review!

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the whole process! Absolutely love the fence can’t fault it. Main reason I got the fence was to save painting every year

7 September 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Darren,

Thank you for your review!

Rated 3 out of 5 stars

Mixed feelings about this company

Before I wrote this review on Trustpilot I had the option to contact them directly if I wasn’t completely happy. The trellises I ordered have already been bent. The result was that during the storm we had here in the Highlands some weeks ago the trellises were blown out. I have send this complaint to them, but so far I didn’t receive any response. However the normal panels fit ok and is of a good quality and so are the posts. I have mixed feelings about this company and I regret that I ordered the trellises.

7 September 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Bert,

Thank you for your feedback.

I have searched our system I can't unfortunately find an email regarding your complaint,
I have sent you an email to rectify the issue.

Rated 5 out of 5 stars

They delivered on time

They delivered on time, products seem good there customer service was very helpful.

5 September 2024
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Dennis,

Thank you for your review!

Rated 5 out of 5 stars

Our forever fence…

We were exceptionally pleased with every aspect of dealing with Ecomosite. The product is of high quality & since the installation we have received many compliments.

1 August 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi,

Thank you for your review!

Rated 5 out of 5 stars

Amazing quality product

Amazing quality product. Great customer service. Some small issues were sorted straightaway. Would definitely use again. Recommended to family who purchased and I fitted. I’ve purchased similar products from more expensive companies and the quality is nowhere near as good 👍

7 April 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Chris,

Thank you for your review!

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