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EconomyBookings Reviews 

154,070
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 24,481 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the online reservation process incredibly fast, comprehensive, and very easy to navigate without experiencing any unnecessary hassle. Travelers frequently praise the highly competitive rates and mention that finding a suitable vehicle takes minimal effort while offering great choices and clear pricing. However, some customers also noted that websites can sometimes be difficult to use and modifying existing bookings can prove quite inconvenient. A few other people also felt that optional extras, unexpected fees, or mandatory insurance additions can quickly make initially cheap rentals much more expensive than anticipated.

What people talk about most

Booking process

Clients share positive opinions on booking process, noting that the system is straightforward, very easy to... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting that the platform is easy to... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the competitive rates and ability to find... See more

Service

Customers had ambiguous experiences with service, as while many reviewers praised fast, helpful staff, smooth... See more

Website

Users describe ambiguous interactions with website, while many reviewers praise the platform as easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple process. Not first time using this site, so to save the hassle and disagreements we had the first time we used Economy Bookings we have learnt to purchase add on services such as insurance and... See more

Company replied

Rated 4 out of 5 stars

Check the total price when comparing. Some "cheap" companies end up more expensive due to optional extras (such as insurance - who can afford a $5500 excess). Some insurance includes roadside assistan... See more

Company replied

Rated 4 out of 5 stars

your pricing seems to be very competitive. I do not like the secret supplier as I don’t want to be near the airport, but turns out the supplier is thrifty, on the anirport and they have been good in... See more

Company replied

Rated 4 out of 5 stars

Website difficult to use. telephone number elusive, customer support useless. Once you manage to rent, the service is good.

Company replied


Company details

  1. Car rental company
  2. Car rental service

About EconomyBookings

Written by the company

Book Your Next Car Rental
with EconomyBookings

EconomyBookings.com EconomyBookings is a global online car rental comparison platform, founded in 2008 and trusted by over 4 million customers worldwide. The platform helps travelers find and book affordable rental deals from over 800 car rental suppliers, including major brands like Sixt, Hertz, Avis, Dollar, Budget, and Enterprise, as well as trusted mid-range and local providers across more than 20,000 locations in 150 countries. As a car rental broker, EconomyBookings lets customers search, compare, and book vehicles directly through the platform, with reservations fulfilled by the rental companies themselves. This model allows travelers to access a wide range of options, from compact city cars to spacious SUVs and minivans, review transparent pricing with a full cost breakdown before booking, making it easy to find the best value for any trip. EconomyBookings offers free cancellation up to 48 hours before pickup on eligible bookings, giving travelers flexibility to adjust their plans without penalty. The platform also provides 24/7 multilingual customer support to assist at every stage of the rental process, from booking through vehicle return. The platform's commitment to service quality has been recognized with multiple industry awards. EconomyBookings earned the prestigious Magellan Awards Gold Winner distinction in both 2023 and 2024. The company has also consistently achieved the Feefo Platinum Trusted Service Award from 2022 through 2026, a recognition reserved for businesses that maintain three consecutive years of Gold Trusted Service status based on verified customer feedback - reflecting sustained excellence in customer satisfaction. EconomyBookings is available in multiple languages and partners with leading travel metasearch engines such as Skyscanner, Kayak, and Autorentals, making its inventory accessible to millions of travelers worldwide. Whether booking for business, family holidays, or one-way trips, EconomyBookings is committed to making car rental straightforward, transparent, and stress-free.

We Make Car Rentals Easy and Cheap for You

Written by the company

Your Opportunity to Save
Thanks to established relationships with a wide range of rental companies, we provide access to competitive rates, allowing you to make cost-effective rentals. Explore the road with confidence knowing you've secured a great deal.
Where Booking Meets Simplicity
Our website is designed for easy navigation, enabling you to effortlessly choose, compare, and book a car anywhere in the world. Efficient search tools and an intuitive interface make the rental process straightforward and enjoyable. Enjoy the journey from the very beginning.
Experience You Can Rely On
Our long-standing presence in the car rental industry signifies not just reliability but a commitment to delivering exceptional service. By choosing us, you ensure not only a car but also an experience you can rely on.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

154k reviews

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4.4

All reviews

(154,070)

33,859 reviews in the last 12 months

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Rated 5 out of 5 stars

One stop shopping at your fingertips

I liked the ability to see ratings between rental companies and the opportunity to chose you car and level of insurance coverage before getting to the rental office. Simple but efficient

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Charlie,

Seeing the rental-company ratings and lining up the car and insurance before you got to the desk makes a booking feel a lot easier. Thanks for taking a moment to share that — “simple but efficient” is a pretty great way to put it. Hope the next trip is just as straightforward.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars
EconomyBookings logo

Reply from EconomyBookings

Hi Brian,

Glad that was fast and easy, and nice to hear the many options gave you some choice. Thanks for coming back to share it. Whenever the next trip comes around, we'd be glad to have you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Easy and quick

Easy and quick

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Josephine,

Easy and quick is a great combo to hear, Josephine — thanks for taking the time to share it. Glad the booking stayed simple on your side. Whenever the next trip comes around, we’d be glad to have you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

lowest price!!!

5 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Jean,

Lowest price is a pretty good thing to be able to call out. Thanks for coming by to share it, Jean — that’s the bit people usually remember. Whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 1 out of 5 stars

price us in $usd

price us in $usd. I am in Australia

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Rob,

A USD price showing up while you're in Australia is exactly the kind of mismatch that can make a quote feel wrong. The currency shown before payment is the billing currency for the booking; if your card then settles in AUD, the exchange rate and any foreign transaction fee come from your bank or card issuer, not from the booking platform. If the amount on your statement differed from what you saw online, the confirmation should show which currency was set before checkout.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Easy to book online

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Paul,

Nice of you to leave this — an easy online booking is a good way to start things off. Glad the process felt straightforward on your side. Whenever the next trip comes around, we’d be glad to have you back.

Ethan Carter
Feedback Manager

Rated 1 out of 5 stars

Unacceptable service – Still waiting for my refund after dozens of emails!

Regarding your comment: Thank you for responding. We have been in communication. I have sent you my banking details twice, yet I have received no response. Please check our written correspondence.

I am extremely disappointed with EconomyBookings. I cancelled my Booking B21508881 and requested a full refund, but they tried to keep my money as credit in an "E-wallet" for a future booking instead of refunding my card.

I explicitly rejected the wallet credit and requested a proper refund to my original payment method. Since then, they have completely ghosted me. I have sent dozens of emails, and they have stopped responding entirely.

Holding a customer's money against their will and refusing to communicate is unacceptable business practice. I demand an immediate refund to my bank account!

Regarding your comment: Thank you for responding. We have been in communication. I have sent you my banking details twice, yet I have received no response. Please check our written correspondence.

1 September 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hello,

I understand the frustration — but there's a specific reason the refund hasn't reached your card, and it's a resolvable one.

To process a refund back to your original payment method rather than the e-wallet, the support team requested your bank details in order to send the transfer — and that request went unanswered from your side. So the refund hasn't stalled because we're withholding it; it's waiting on the banking information needed to complete the transfer to your account.

To get it moving, please reply to the support team with the bank details they requested, and they can process the refund to your account directly. Once they have that information, there's nothing else holding it up.

I'm sorry if that request wasn't clear the first time — but providing those details is the step that releases the refund to your card, which is exactly what you're asking for.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

All good so far

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Mr Davies,

Good to hear things are still “all good so far” — that's the kind of early sign we like to see. Thanks for letting us know, and here's hoping the rest stays just as smooth from here on.

Ethan Carter
Feedback Manager

Rated 1 out of 5 stars

A string of problems

ANZ blocked my credit card. It is taking some hours to unblock the card via ANZ customer protection.
We changed to pay EconomyBookings via PayPal as a result there was a currency conversion resulting in higher charges and an increased total price. We received messages from ANZ and PayPal. However, we did not receive any message or invoice regarding the car hire from EconomyBookings or a care hire business. As a result we are much less confident that EconomyBookings is a genuine service and very concerned that this transaction will lead to more sorrow and necessary to find alternative transport.

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Roderick,

ANZ blocking the card and then seeing the PayPal total rise through currency conversion is a frustrating chain for one booking. Messages from ANZ and PayPal are separate from the car-hire confirmation itself; if no confirmation email or booking number came through from us, the reservation may not have been finalised. Any exchange-rate difference or foreign transaction fee is usually set by PayPal or your bank, not by the booking price. If you want it checked, our support team via the Help Center on the website can review the reservation once you share the booking number and the email used.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Very transparent booking process

Very transparent booking process

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Andreas,

A transparent booking process is a reassuring thing to read. Thanks for taking the time to mention it, and for calling out the clarity — that can make the whole thing feel a lot easier. Whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 2 out of 5 stars

I apprecaite knowing who the car rental…

I apprecaite knowing who the car rental company is... No where did I see mention of this. I hope this is not a scam?

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Derrick,

Not seeing the car rental company named anywhere before booking is exactly the sort of thing that makes a reservation feel shaky. EconomyBookings is a legitimate booking platform, but on some deals the supplier is assigned based on availability and the company name appears after confirmation. If you want this checked against your booking, drop a line to community@bookinggroup.com with your booking number, the confirmation email, and a screenshot of where the supplier name was missing.

Ethan Carter
Feedback Manager

Rated 4 out of 5 stars

No problem

No problem
Relatively easy to use

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Timothy,

A straightforward booking is good to hear about, Timothy — thanks for taking the time to leave a note. “Relatively easy to use” is a nice way to put it, and it’s good to know the process stayed that simple for you. Whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

The ease of booking

16 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Joseph,

Thanks for taking the time to leave this, Joseph — hearing that the booking was easy is a lovely note to get. Glad it kept things simple on your side, and we appreciate you passing that on. Whenever the next trip comes around, we'd be glad to have you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Quick Cheap Easy

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Kiranjit,

Quick, cheap, and easy is a pretty good trio to find in a review. Glad the booking felt that straightforward, and thanks for taking a moment to pass it on. Whenever the next trip comes up, we'd be glad to help again.

Ethan Carter
Feedback Manager

Rated 4 out of 5 stars

Easy car rental booking

Very easy and fast to find a good rental car at a good price without hunting around and hassle.

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Benison,

Thanks for leaving this — finding a good rental car fast, at a good price, and without having to hunt around is exactly the sort of booking that makes life easier. Glad it came together so smoothly for you. Whenever the next trip comes around, we'd be glad to help again.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

easy to use

Easy to book

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Thien,

A booking that was easy to sort is a nice thing to hear. Thanks for letting us know — glad it stayed straightforward on your side. Wherever the next trip takes you, hope it’s just as simple.

Lisa Whitmore
Community Relations

Rated 4 out of 5 stars

your pricing seems to be very…

your pricing seems to be very competitive. I do not like the secret supplier as I don’t want to be near the airport, but turns out the supplier is thrifty, on the anirport and they have been good in the past.

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Giovanni,

The airport-side supplier wasn’t your first choice, and I can see why that matters if you’d rather stay away from the airport. Good to hear the pricing still felt competitive, and that Thrifty has been reliable for you in the past. On some offers the supplier is assigned for best availability and rate, so the name only appears after confirmation — which can feel a bit hidden when location is the main concern.

Lisa Whitmore
Community Relations

Rated 4 out of 5 stars

fast reliable

16 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Joel,

Fast and reliable is a lovely way to sum it up — thanks for taking the time to note it. Glad the booking came through that way for you. Hope the next trip is just as smooth.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

Ok. Good one. Thanks.

Ok. Good service. Hoping to see a good vehicle on the other side.

17 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Kitione,

Good service is a nice note to leave, and I like that you’re already thinking ahead to the vehicle on the other side. Thanks for sharing it — hope the car itself turns out to be a proper fit when pickup comes around. Wherever you’re headed, may it keep things easy.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

until now' your computer system is…

until now' your computer system is working well.

the real test will be getting the car
and returning it.

so ask me after those stages in the process.

8 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Tsvi Henri Meiri,

Thanks for the honest note — the system working well up to now is encouraging, and you’re right that pickup and return are the real tests. Fair enough to hold the final verdict until then. Hope those next stages go just as smoothly.

Lisa Whitmore
Community Relations

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