Eco Pet Parcel Reviews 414

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting them as amazing, healthy, and of great quality, with a wide variety of options for pets. Many people appreciate the quick delivery and the excellent service, often mentioning the personalized notes included with their orders. The ordering process is described as easy and straightforward, contributing to a positive overall experience. However, some customers noted that items were sometimes loose in the parcel, making it difficult to count or share purchases, especially when ordering with others due to postage costs.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the excellent products and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the products as first-class,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting the speed and... See more

Order

Users describe positive interactions with order, finding the process easy and quick from selection to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just what animal lovers needed. Breath of fresh air Love that it’s a family business who obviously research thoroughly to give healthy, novelty items for not just cats and dogs, but horses and ea... See more

Rated 5 out of 5 stars

Ordered two gingerbread men toys from Eco Pet Parcel. Price of the items was very competitive and dispatched very quickly. Items packaged really well and a lovely personalised note was included. The g... See more

Rated 5 out of 5 stars

We’ve bought a couple of the toys and they are amazing. My 8 week old lab puppy LOVES them. They are a great substitute for human hands, feet and any other part of a person our dog would prefer to che... See more

Rated 5 out of 5 stars

My pugs love their treaty boxes from Eco Pet Parcel. They always arrive super quickly and have the loveliest handwritten messages inside from Lydia! There’s an extensive selection of goodies to choos... See more


Company details

  1. #36 of 265 best companies in Pet shop

Written by the company

Pet parcels for the eco-conscious owner. All of our products are carefully chosen with your pet and the environment in mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

414 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Easy to order

Easy to order, efficient service. Delivery was as expected. Regular updates
My dog love her fruit and vegetable chews

19 March 2023
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Happy dogs make us happy 🐶😊 Thank you for the lovely review 🥰

Rated 5 out of 5 stars

Beautiful colourful toys

Beautiful colourful toys, packaged kindly to the environment. The dog loved the covered rope bottle, the monkey and the starfish and got to playing with them immediately.

They looked and felt very well
made / robust

Beautiful as gifts as they feel incredibly special to open due to the lovely packaging and colours

17 February 2023
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Reply from Eco Pet Parcel

What a fantastic review - thank you so much 🥰

Rated 5 out of 5 stars

Our favourite place for dog treats

Always perfect service and great quality treats, with no nasty ingredients. There hasn’t been one that my dog hasn’t liked. Would highly recommend.

22 February 2023
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Reply from Eco Pet Parcel

Thank you for the lovely review 🥰

Rated 5 out of 5 stars

Superfast delivery

Superfast delivery. My 2 dogs love all of the chews.

28 January 2023
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Reply from Eco Pet Parcel

Thank you for the fab review 😊👍

Rated 5 out of 5 stars

High quality products

High quality products, delivered quickly - we have two very happy dogs who love their veggie chews!

13 January 2023
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Reply from Eco Pet Parcel

Happy doggos is what it's all about 🐶🐶❤️ thank you for the lovely review 🥰

Rated 2 out of 5 stars

Parcel is still not delivered despite…

Parcel is still not delivered despite being ordered over 2 weeks ago. Very disappointing.

20 January 2023
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Reply from Eco Pet Parcel

Hi Lucy,

On the day that you placed the order we explained that we were short of one of the items. We spoke and you were happy for us to send the rest of the parcel on at a later date (we were getting a delivery the next week).

The first part of your order arrived but unfortunately the second part has not yet got to you. I have spoken to the couriers who are chasing this up and getting back to me.

I will keep you updated.

Thank you,
Lydia

Rated 5 out of 5 stars

Delivered very promptly and dog loves

Delivered very promptly and lovely eco packing.....Dog loves treats which are already a re-order cos first ones were promptly eaten..

10 January 2023
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Reply from Eco Pet Parcel

What a fab review - thank you 😊👍

Rated 5 out of 5 stars

What a great company!

What a great company! They were very efficient in sending out my parcel and when I received it there was a lovely personal note in there to my pet.

30 December 2022
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Reply from Eco Pet Parcel

Thank you for your lovely review 🥰 We love writing the personalised notes 🐶❤️

Rated 5 out of 5 stars

Quality toys

First time ordering from this company. I ordered 3 of the leather type toys for my 3 dogs. Good choice, good quality toys and I'm hoping they last. I also bought some chew sticks, dogs loved them.

9 December 2022
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Reply from Eco Pet Parcel

Thank you for the great review 🥰 I'm glad your doggos are happy with their toys and treats 🐶🐶🐶❤️

Rated 5 out of 5 stars

Lovely items

Lovely items, quickly posted. Thank you

11 December 2022
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Reply from Eco Pet Parcel

You're welcome 😊 Thank you for your review 👍🐾

Rated 5 out of 5 stars

Great products

My boys always enjoy your products. Photos will follow when Santa’s been.

12 December 2022
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Reply from Eco Pet Parcel

We love photos 🐶🐶❤️ Thank you for the great review 😊👍

Rated 5 out of 5 stars

Amazing products and services

As usual amazing product and fast delivery.
My dog love them and there is no hiding them once they arrive, she knows.

17 October 2022
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Reply from Eco Pet Parcel

They are far too clever 😂 Thank you for your fab review 😊👍

Rated 5 out of 5 stars

Brilliant

I really like this company.
They have a great selection of natural toys for my fur baby.
Also have a fantastic selection of meat free treat. The order comes well packed with a lovely little note to the fur baby it’s for.
When it is delivered she knows it’s for her.
Her face lights up.
Thank you so much to the people that work there.

16 October 2022
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Reply from Eco Pet Parcel

You're very welcome. This review is so cute 🐶❤️ Thank you so much 🥰

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