I had a very bad experience with ECO Supplements. I placed an order over 15 days ago and still have not received any shipping confirmation or tracking number. I sent them an email over 4 day... See more
Company replied
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I had a very bad experience with ECO Supplements. I placed an order over 15 days ago and still have not received any shipping confirmation or tracking number. I sent them an email over 4 day... See more
Company replied
Experience in working with this company was a pleasure. The store has a wide variety of needed supplements and prices are pretty comfortable. I made a mistake in the shipping address, and I solved t... See more
I accidently made a double order and paid both. The support group is professional, kind, calming and really fast with answers (thank you Carolina!). I bet the whole team's great! With this kind of att... See more
I have generally been satisfied, which is why I ordered twice from ECO supplements. They are honest, price-competitive, to-the-point and efficient, even though the first time there is a tiny delay. Th... See more
We love natural supplements! Explore our range of 4500 natural, organic and clean supplements. We always offer free shipping on all orders over 100€. EcoSupplements is run by a family owned & eco-friendly company. All our deliveries are eco-friendly and 100% climate neutral, good right?
14 Antim I Street, 1303, Sofia, Bulgaria
Replied to 57% of negative reviews
Typically replies within 1 week
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Excellent customer support!
Will absolutely come back to this store!
Very serious Company, I appreciate very much their support.
All going well
Update:
So after receiving a response from the company and, as they suggested, reaching out to their support at support(at)ecosupplements.eu, what I did on 13/09 (8 days ago), I again didn't receive any reaction.
Maybe by now, you should reach out to me guys? You should be able to find my contact details when searching for my order (212738) or checking with Trustpilot (they also have all my details).
I placed my first order in August. After receiving no confirmation email, I wrote to the company and then they responded with tracking info. They offered to send the confirmation manually but they never did.
After a few days, I received a much too small package with only around 30% of what I ordered. So I wrote again, several times because I was not getting any feedback. I also tried to call them. I left a voicemail and sent an SMS... But again no reaction. Their voice message says that they are a small company and the best is to write an email... That obviously didn’t work.
After many days of trying to contact them, I noticed a refund on my bank account, which was in line with value of not received products. But absolutely no info, no answer, no reason given. I checked online and all these products were still available and till today their stock numbers didn't change.
As this shop impressed me at first and after reading many positive reviews, I wanted to register my profile. But their website doesn’t work well. There is 1 button ‘Inloggen / Registreren’ which only gives you the option for logging in. That was also my question in the emails I sent. However, never got response. The online contact form doesn’t work either.
The website has many bugs and works very slow. The search engine is horrible. Therefore, I spent a lot of time finding the things I needed and then not receiving them…
Huge disappointment!!!

Reply from Eco Supplements Ltd
Thank you for the good and friendly support! Will see you next time I need supplements
The customer service is the best that I’ve seen in a while! I wish all website had such good customer service that are willing to help you!!
10/10 will purchase there again!
Highly recommend it to everybody!
Amazing products, fast delivery and overall good service.
I got what I ordered without any greater delay.
I unsubscribed their newsletter several times, but I keep getting it! (Blocked their e-mail now)

Reply from Eco Supplements Ltd
The best! Shockingly fast delivery. And so far the only store in EU, that I could find, that sells Swanson's supplements.
Order shipped in time, good packaging, everything has been fine.
Fast shipping, good prices, and the brands that I trust. Will order again.
I received my product quickly and am also happy about the purchase. I will be purchasing from here again.
I placed an order on 26th August and it appears as though the order was sent out for shipment fairly promptly. Unfortunately I never received the company's tracking information, nor a notification from UPS. The issue was resolved quickly when I notified the team at Eco Supplements yesterday that my order hadn't arrived. I'm happy to report that I was finally able to pick up the order today. I haven't tested the products yet but glad they have arrived.

Reply from Eco Supplements Ltd
High quality products, perfect service. Thank you!!!
Great service, easy ordering system, arrival date as advised, well packaged, great product. Thank you!
The products are extremely high quality. I am very satisfied with the services offered by the company. I received quick answers and was helped by Ecosupplements consultants. Do an excellent job, guys!
Product arrived on time and in good condition. I was very happy with the service provided and would recommend ecosupplements to anyone.
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