ecourier air Reviews 

Today has, eventually, been a good day, thanks mostly to the efforts of Dan in your customer service team. A friend and neighbour had flown with British Airways (BA) to Berlin, and in his hold luggage was his CPAP machine, needed to allow him to sleep safely. The case did not arrive, and BA failed to deliver it, despite promising to do so. Eventually they told him it would be delivered to me, so that at least he could get some much-needed sleep on his return tonight. The case did not arrive, so I called ecourier air and spoke to Dan. I then called BA who were spectacularly unhelpful. However, between us, with Dan's professional and knowledgable help, and resolutely 'can do' attitude, we got the necessary BA approval for a more expensive delivery, and Dan organised it. He even went down to the depot to make sure they had the correct case! Without him, a sleep-deprived teacher, who had been shepherding teenagers around Berlin, would have had yet another sleepless night. I really can't thank him enough.

A disgraceful company willing to lie for the incompetence of their employees. I had two suitcases to be delivered to my accommodation in Stratford from Gatwick airport and guess what, the driver took 3 days to find the hotel! Honestly where do these people come from, who are they!..... a simple task that could not be accomplice in few hours. The driver with the firm's blessing falsified delivery's signatures 3 times and I had to call each time the Airport Claims Baggage that the Hotel Concierge never received the suitcases on each of the 3 days. Finally on the 4th day the suitcases were delivered to the London Hotel, but I already have left for Paris with the Group Tour two days earlier as the tour left on the second day. So, my wife and I had to purchase in Paris the lot, a suitcase, clothes, underwear, toiletries, etc.etc... can you imagine the disruption created by one delivery driver's incompetence or ignorance or laziness to a family of two on a tour to Europe. How will you feel if that happens to you. Remember that the couch will keep on moving and it does not wait for the missing baggage that "ecourier" has not idea of the London map, of the London streets, the cardinal points (East/West/Nord/South). But hey, if you look at their website, it is all hunky-dory, doing great, also with positive reviews. When I called British Airways and I explained the issue we had, they said they will review their contract with this company when it comes to renew but for now nothing can be done, like, is what it is. Anyhow, the only thing I can say is that this company has proven a disgraceful and dishonorable conduct to me, and they know that they can get away with this, because to take them to Court will cost me more than what I purchased for my wife and myself needs for the tour! I just hope that by reading this less people will use this company in the future.

I received a message saying my case was delivered when it was clearly not. I have been waiting for it all day - no one rang the bell and there is no sign of the case. [Later] That was very upsetting. But it was subsequently explained to me that the diriver made a mistake and should not have sent that message. Fine; I accept that. It still took 4 days for my case to be dleivered when it should have been one. Each time I was on the list but the dirver never made it to my house. That wa upsetting and I spent hours on the phone trying to find out what was happening (no problem with the people who answered when I did get through) The firm is clearly under-resourced

Absolutely shocking customer service, so many promises so many lies as BA’s preferred partner , poor choice and disgusting service
Will now never use BA again

Would give no stars if possible.have not answered phone or replied to email therefore cannot contact them.messaged to say bag would arrive today after 15:25 and now changed to16:48.I find it highly unlikely as tracking shows driver at warehouse stil,which incidentally means it would never arrive after15:22,so the changes of it arriving 25 miles away in rush hour traffic are remote

The staff I spoke to on the phone were all really lovely and helpful
And the young man that delivered my suitcase so polite and smiley
Wasn’t sure I’d see my case again after all the luggage was taken on flight from Lanzarote on Tuesday lunchtime as plane weighed too much !!

Thank you again 🥰

no info at all re our lost luggage,which includes vital medicines!!!!!!

Absolutely terrible. I have been waiting since 31st May for my suitcase, the website sends incorrect information - updates are wrong and no sign of luggage. Impossible to get hold of on the phone. Completely incompetent.

Excellent - courier very polite

Would leave zero stars if I could. Total lack of communication, website claiming bag had been delivered when it had not. No reply to online request for information, phone call left on hold for 30 minutes then disconnected. If the airlines are paying this outfit more than 50p to deliver a bag, they are being ripped off.

If I could would do minus . Worst service . On top the driver Rav if I got the name rights was not nice . It was nightmare tracking the bag and zero communication about the luggage

It’s been a week now. No case. I’ve been given time slots and they have not managed to return my case even though the driver was just 14 miles from me one day. My bag has an air tag inside. He turned around yet declared it was a failed attempt
After some communication yesterday I was assured my bag would arrive. It didn’t yet received an email suggesting it had been delivered and signed for. I cannot even get hold of anyone to arrange for me to pick it up myself
I can still see where my case is yet cannot contact anyone to enable me to pick it up

Absolutely useless zero customer service no one answers phone no sign of bags after 4 days and still waiting
Live chat non existent awful company

Update
Just heard from BA ecourierair stating that they have delivered the bag. They have not and the second time this has happened. No replies to more emails and calls get off after 30 minutes. Completely disgusting service from both ecourierair and British Airways.

Absolutely appalling service from Ecourier Air. British Airways passed my suitcase over to them for delivery, and I have now been waiting over a week with absolutely no resolution or communication.

It is impossible to get through to anyone — phone lines go unanswered, live chat is useless, and emails are completely ignored. Their customer service is non-existent.

The tracking portal is an absolute joke. Every single day it shows my luggage as “out for delivery” with fake delivery time slots, forcing me to take time off work waiting around for a suitcase that never arrives. No updates, no accountability, and no explanation.

At this point, I still do not have my luggage and nobody seems capable of telling me where it is or when I will actually receive it. Completely unreliable, unprofessional, and incredibly stressful experience. I would never use this company again and would strongly advise others to avoid them.

Once I got to communicate with Vanessa all my problems disapppeared , we have been waiting for our suitcases etc for over 3 days and she sorted within 30 minutes !!!

Bag delayed for more than 2 days. Tracker on web is never updated so unclear what is happening. Company do not reply to emails (so please don't give a template response asking me to email you) or answer their phone. They have live chat on their website but have turned it off.

I appreciate that you are busy after the terminal 5 nightmare, but I just want to know if I can go and collect my bags rather than waiting for them to be delivered. No answer to emails, live chat turned off and no one answers the phone. Please can someone just confirm if I can come and collect them, I have had an email saying you definitely have them

Please stay clear from ecourierair UK

They don't deliver when they specify you a date and time their customer service agents don't reply to any calls or emails and their online tracking system is useless and doesn't show where and when they will deliver . They were supposed to have delivered my lost BA bag yesterday and yet I am here still waiting , no updates no textes no nothing absolute shambles from starting with BA who have now given me a bigger problem with ecourierair ... Please never use this company they are the worst courier company I have ever come across.

BA found lost bag on Tuesday.
Now Friday. Still no bag from Ecourier.
Said on Ecourier tracking up would be delivered Thursday between 11.33 and 13.23. Tracked van past Leicester. Over 60 miles away.i am 20 miles from depot.
Now Friday.
Bag still undelivered.
Ecourier not answering phone or Chatbot or emails. Appalling service.