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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient delivery service, noting that items arrive promptly and often earlier than expected. Many people appreciate the competitive pricing, especially for hard-to-find components, and the overall smooth ordering process. Reviewers also highlight the good quality of the products received and the helpful communication from the company. However, some customers experienced issues with product accuracy, receiving items that were not as pictured or appeared to be used rather than new. There were also instances of delayed shipping, with some orders taking longer than advertised, and a few people reported unexpected customs charges without prior notification.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speedy and... See more

Product

Consumers find product quality and ordering experience to be ambiguous. Many reviewers praise the good... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the smooth and easy ordering process,... See more

Price

Reviewers highlight positive aspects of price. Many customers found the prices to be competitive and... See more

Service

People report ambiguous experiences with service. Many customers express extreme disappointment and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two difficult-to-source ECC SODIMMs for my Lenovo server from ECPROF. They were sent promptly, well packaged and at a reasonable price. Thanks!

Rated 5 out of 5 stars

I recently purchased an Akasa Turing FX case from ecprof.com. This item was delivered to me on the 7th day following my payment as told. Well done!

Company replied

Rated 5 out of 5 stars

Second time I've purchased ECC RAM modules from ECPROF. Their prices are very reasonable and they carry these admittedly exotic components you can't get on more mainstream outfits like Amazon or Scan.... See more

Rated 5 out of 5 stars

Quick despatch of a product I couldn’t find anywhere else. Took care to ensure I knew it was ‘no return’.


Company details

  1. #84 of 95 best companies in Telecommunications service provider
  2. #9 of 9 best companies in Drives and storage service

Information provided by various external sources

Eccentric Professionals Limited (ECPROF) is one of UK’s top independent distributor for IT hardware, computer related and electronic products, and provides cutting edge technology solutions to multi-faceted industries in the government and public sector. ECPROF is operating in United Kingdom along with providing its services all over Europe. Equipped with a vast amount of experience and a portfolio in excess of 40,000 IT products from all the principal manufacturers, ECPROF is an independent distributor. This allows ECPROF to be able to provide the best pricing and delivery mechanisms for private businesses and public sector companies all over Europe. ECPROF’s Dedicated Customer Services and Sales Team are our core assets. Our Support team is present round the clock to provide our valued clientele with expert IT advice to maximize the performance outcomes and minimize the costs in a most cost-effective manner. Working with ECPROF ensures that you receive your IT products on time, even in emergency down-times and performance impacting critical scenarios. Our valued clients have informed us that this has greatly assisted them in making available scarce internal company resources and has allowed them to focus on core business interests. Along with ECPROF’s wide-ranging product portfolio, ECPROF has dedicated Sales professionals available who specialize in providing the most efficient and cost effective solutions to Academic, Healthcare and Governmental organizations. This specialization assures our clients that we will always be able to assist them in identifying the best solutions for their IT requirements. ECPROF's business philosophy is not restricted to simply the order stage. ECPROF realize that pre-sales and post-sales support is just as important to clients as placing an order. Therefore pre and post-sales support is an important component of ECPROF's business strategy, making us push the boundaries to exceed our customers’ expectations on every order.


Contact info

4.1

Great

TrustScore 4 out of 5

591 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Good customer service

Good customer service. Staff knowledgeable and helpful. Delivery was on time, would have given 5 stars if delivery time was shorter.
Will use again.

5 July 2024
Rated 5 out of 5 stars

Excellent customer service.

Product was as described and fits the tablet like a fitted glove. Customer service kept me up to date. Was delivered in exceptionally fast time, less than 48 hours between ordering and arriving. Will definitely look to ECPROF for any future needs.

13 May 2024
Rated 5 out of 5 stars

Great experiance, fast delivery

Placed on order for a part required on a tight schedule, the team did there best to accomidate and assure the parcel got dispatched right away and provided further updates along the way including a follow up email confirming delivery and proof.

17 April 2024
Unprompted review
Rated 4 out of 5 stars

The right part at the right price

They had the correct part at a reasonable price and it was shipped really quickly. Their admin leaves a little bit to be desired, as I received the part and had it fitted before I was notified of its despatch! Minor detail though.

8 April 2024
Rated 4 out of 5 stars

Good price, great customer service

I used ECPROF to order a MOBO, was the only place I could find in the UK that had the MSI Z790 Godlike Max in stock.

Places the order, had the confirmation that it would take 7-12 days for delivery.

I contacted customer service service who advised that this was form the European stock and not UK stock which is why it would take so long for delivery.

I was a bit frustrated as the website said it was in stock with no mention of it not being held in the UK.

Spoke with Maria who is an account manager, had great customer service. Explained the whole process, and kept me updated evert step of the way.

Delivery arrived around a week after the order so not to bad. Was packaged really well so as not to get damaged in transport.

Everything worked perfectly

Would have gave 5 stars if the website told me it was an international delivery!

27 March 2024
Unprompted review

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