Eddie Wright Car Supermarket Reviews 2,239

Smooth car buying experience with Mark - prompt but thorough service.

Great experience buying my car from Eddie wrights, Dave B was very professional, helpful and friendly!

A potentially awkward process made hassle free by Dave bwdett, arrived and left within around an hour with the car I wanted.

Lewis Bye was professional and took time to explain the process thoroughly. Was there from start to finish and put us completely at ease. Thank you

I purchased a car from them and found the process to be seamless and very helpful all the way through. The car was valeted and prepared to a high standard. Overall I'm happy with the level of service and would recommend them to anyone. Mark was helpful, friendly and communicated when they had received the money through. I felt confident that I was being sold a good car that came with warranty and breakdown assistance for peace of mind too.

Recently, we purchased our second car from here after a fantastic first experience five years ago. Once again, the service was excellent.

We had the pleasure of dealing with Mark for our second purchase, and he made the whole process incredibly smooth and straightforward. He was professional throughout and an absolute pleasure to deal with.

We would highly recommend to anyone looking to buy a car.

Very easy from start to finish, gave us a great deal of part exchange we were served by Dave Burnett who was very friendly and helpful
10/10

professional and helpful sales team especially Dave Burdett, made the process from start to finish very easy definitely recommend Eddie wrights

A very comprehensive array of vehicles, easily viewed and accessible.
Informative and helpful advisor, not too pushy and very amenable.
Overall a great change from the usual impression of car sales.

1 Star – Completely Unacceptable Experience

We purchased a vehicle from Eddie Wright’s for £14,500 and our experience since then has been extremely disappointing and stressful.

Shortly after purchase, the vehicle began developing faults. It has been returned multiple times for inspection and repair, yet the problems have never been properly resolved. On each occasion, we have had to take time off work and arrange alternative transport at our own expense. The inconvenience and disruption have been significant.

The situation has now escalated to the vehicle leaking gearbox oil and becoming undriveable. When we attempted to return it most recently, it failed almost immediately and could not be driven safely. Despite this, we were told recovery would not be arranged for several days and no courtesy vehicle was available — leaving us without safe transport.

What has been just as concerning as the mechanical issues is the level of customer service. When we tried to discuss the matter with staff, we felt dismissed and the situation was handled in an unprofessional manner. Being contacted by phone while physically standing in the showroom only added to the sense that our concerns were not being taken seriously.

We are now paying a loan for a vehicle we cannot use. For a dealership of this size, this level of aftercare is unacceptable. A car should be reliable and fit for purpose — especially at this price point.

Based on our experience, we would strongly advise others to consider this carefully before purchasing here.

Went to eddie wright to purchase new car dave B was very helpful and went though all the paperwork and finance options with ease would recommend

Dave Burdett was great to deal with. Explained everything clearly, pointed out the options, and with no "hard sell". Very happy with the experience.

Friendly and knowledgeable staff. Felt listened to what we wanted

They was very helpful and the service was very good Dave Burnett was very helpful

Great experience buying a car from here. No pressure. Very good service and a great site. Car was prepped as I wanted and made the process actually enjoyable. Lewis is a superstar in sales, really looked after me. Would definitely come here again when looking to change cars

Lewis was a brilliant sales executive and provided a very smooth handover and his manager Devlin was exceptionally helpful! I would highly recommend Eddie Wright to anyone looking to purchase a car in future.

Great experience. Had lewis look after us. Quick, clear, concise and take the stress out the experience. Would definitely use again.

We had Dave Burdett helping us out and he was fantastic. Super easy service, able to just walk around on our own and felt no pressure. Extremely honest and helpful throughout the whole process. THANK YOU :)

Had a great experience working with Lewis Bye, very friendly and helpful with the whole process! Would recommend buying a vehicle from them!

We had a very positive experience purchasing a car with Lewis. We viewed the car mid-week after work and Lewis had a lot of time for us to deliberate and to test drive, we put the deposit down and came back on the weekend. On the day of purchase, Lewis picked us up from the station (thanks!) and the purchasing process was seamless. Grateful for the good customer service. Very happy with both the experience and the car. Thanks again!