During the event, the staff at Ede & Ravenscroft were incredibly friendly and efficient, which really put me at ease while wearing the gown for such a special day. The person who assisted me ensured t... See more
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Review summary
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So firstly the organisation simplicity and kindess of staff were astounding, and made my graduation a much calmer and more exciting experience. Reading other pieces of feedback a the chief complaint i... See more
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I had an issue caused by myself on my order. I found the customer service email on here and emailed them direct. Carl was very helpful and arranged for everything to be rectified immediately. Great cu... See more
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Quick and easy - although the collars need a wash! Would be helpful if there was a place to drop off closer to Cathedral rather than walking back to University
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4.0
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Ede & Ravenscroft
Hello,
Thank you for your kind words regarding the services we provide.
Warm regards,
Alice
Fantastic service from this wonderful…
Fantastic service from this wonderful store! Ivy & Pratap really looked after me and help get the perfect outfit for my 40th! Would highly recommend and use again. Regards
15 November 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Sunny,
We're so pleased to hear this and thank you for your positive feed back regarding our members of staff.
The feedback will be passed on.
Warm regards,
Alice
Reply from Ede & Ravenscroft
Hi Jj,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a positive experience with us.
Many thanks,
Albert
Reply from Ede & Ravenscroft
Hi Samuele,
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that you had such a positive experience with us. Your support means a lot.
Many thanks,
Albert
Grad photo delivery
I had queries about my graduation photo selection/delivery and Mia from Academic Services was so helpful! Super friendly customer service over the phone and very patient and accommodating. Really appreciated the swift help with my order. Thank you Mia!
17 November 2025
Unprompted review
Reply from Ede & Ravenscroft
Hi Tara,
Thank you so much for taking the time to leave this lovely review!
We’re delighted to hear that Mia was able to help you with your graduation photo queries. Providing friendly, patient, and supportive service is really important to us, so it’s wonderful to know your experience reflected that.
I’ll be sure to pass your kind words on to Mia and the team.
Thanks again, and congratulations on your graduation!
Best wishes,
Albert
Postage costs!!!!!
The products do what they say on the tin. Albeit, not even close to the quality of some professional outfits.
As Ede & Ravenscroft were the official photographers at our son’s graduation, we had no choice if we wanted to purchase the official photos.
The cost is a little on the higher side than a lot of similar companies, but only about 20%, so I can live with that.
However, the delivery charges are laughable. £15 for a hard backed envelope to be posted recorded delivery. I weighed and measured the envelope and on the Royal Mail website it would have cost me £4.45 to have it sent recorded delivery (and if you send over 10 items there is a sliding scale of price).
Even when we spent £120 on photos, the postage was not free, it was still £15.
This is disgraceful behaviour, and hopefully institutions like universities will see this and avoid using them in future.
7 November 2025
Unprompted review
Reply from Ede & Ravenscroft
Hi Jeff,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you found the delivery charge disappointing. Our shipping cost is set to cover not only the postage but also the specialised packaging, handling, and processing required to ensure that printed photographs arrive safely and in perfect condition. We understand that this cost may feel high, and we’re sorry that it didn’t meet your expectations.
We truly appreciate your comments and will make sure your feedback is shared with the relevant teams as we continuously review our services and pricing.
If you would like us to look into anything further regarding your order, please feel free to contact our customer service team and we’d be happy to help.
Kind regards,
Albert
Great service
The service was quick and easy, both to arrange, and on the day. Very helpful staff with the fitting and making sure it looked just right, was very happy.
28 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Katy and Geoff Richards,
Thank you for your kind words and positive feedback regarding our staff on the day.
Congratulations on your accomplishments — we’re thrilled to celebrate your success with you!
Warm regards,
Alice
No problems, good experience of whole process.
No problems, all went smoothly, no complaints!
Friendly staff
3 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Tamara,
Thank you so much for your lovely feedback! We're delighted to hear that our team made your experience a positive one.
Congratulations on your achievements!
Warm regards,
Alice
It was a good experience
It was a good experience, the costumer service was perfectly good, well organised, professional aspects of the service was wonderful.
27 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Hello,
Thank you for your kind words.
We're pleased to hear you had a positive experience with our customer services team.
Congratulations on your achievements!
Many thanks,
Alice
Wonderful service
Wonderful service. Really friendly and helpful staff.
7 November 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Carmai,
Thank you so much for your lovely feedback! We're delighted to hear that our team made your experience a positive one.
Congratulations on your well-deserved success — we're so happy to celebrate this moment with you!
Best wishes,
Alice
Great service and good quality items.
Great service and good quality items.
7 November 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Claire,
Thank you for your positive feedback regarding the service received and our products.
Warm regards,
Alice
Fantastic service
Fantastic service, straightforward booking and wonderful care on the day of the graduation. Thank you
7 November 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Ksenija,
Thank you for your positive feedback regarding our members of staff.
We're pleased to hear that the booking process was smooth and that you had received a high quality service from our members of staff.
Congratulations on your achievements!
Many thanks,
Alice
Helpful staff and flexible service
Helpful staff and flexible service
7 November 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Morgane,
Thank you for your kind words! We're so pleased to hear that you had a great experience with our amazing team.
Congratulations on your accomplishments — we’re thrilled to celebrate your success with you!
Warm regards,
Alice
Brilliant kind personal service with a…
Brilliant kind personal service with a big smile.
7 November 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Nicole,
Thank you for your kind words regarding our wonderful staff.
We aim to deliver high quality service for the graduates and we're pleased to hear that this has been fulfilled.
Congratulations on your achievements!
Many thanks,
Alice
A wonderful graduation experience!
The graduation event was beautifully organised. The staff were reliable, efficient, and genuinely enthusiastic about our success. They made sure everything went smoothly — from helping us with our gowns to ensuring our photos were taken perfectly. Their support and attention to detail made the evening truly memorable. I’m very grateful for their hard work and dedication.
3 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Hello,
Thank you for providing positive feedback regarding our staff on the day.
We aim to deliver a high-quality service for the graduates, and we’re pleased to hear that this service has been fulfilled.
Congratulations on your achievements!
Many thanks,
Alice
Very helpful and friendly staff
Very helpful and friendly staff, were able to find my gown easily even though my qr code wasn't working. Gown was a perfect fit and easy to wear.
8 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Natasha,
Thank you for your positive feedback regarding our gown and processes on the day.
Congratulations on your achievements!
Many thanks,
Alice
Great service
Great service, easy to book, quick to collect. Unsure where to take back, but that was due to lack of information from Uni i'm guessing!
Comfy cap and gown!
29 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Jo,
Thank you for your positive feedback.
If you were unsure where to return the gown, please contact us using the contact form below:
https://www2.edeandravenscroft.com/contact-us/
Alternatively, please give us a call on this number 01223734759. One of our agents will assist with how to return the gown either over the phone or over email.
Kind regards,
Alice
Reply from Ede & Ravenscroft
Dear Sana,
Thank you for your feedback regarding our pricing.
We understand the pricing may seem high for some, but we want to aim to deliver a high quality product to the graduates. This feedback has been taken into account. We appreciate any feedback that can be provided regarding our ceremonies.
Any issues or queries regarding the gown or other products, please do not hesitate to contact us through our contact form below:
https://www2.edeandravenscroft.com/contact-us/
Kind regards,
Alice
Very efficient
Very friendly, very efficient, Lots of graduates but made to feel special
28 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Ross,
Thank you for your kind words! We're so pleased to hear that you had a great experience with our amazing team.
Congratulations on your accomplishments — we’re thrilled to celebrate your success with you!
Warm regards,
Alice
Very helpful employees and good quality
Very helpful employees and got the right sized gown fitted in good time and with clear communication about what I needed. When I needed it and where I needed to go to collect.
Felt clean and comfy
Seemed fairly expensive but don’t think that’s unique to Ede & Ravenscroft and had to get it anyway
8 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Hello,
Thank you for your positive feedback.
We're pleased to hear our gowning process on the day of your ceremony went smoothly for you.
Congratulations on your well-deserved success — we're so happy to celebrate this moment with you!
Best wishes,
Alice
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