During the event, the staff at Ede & Ravenscroft were incredibly friendly and efficient, which really put me at ease while wearing the gown for such a special day. The person who assisted me ensured t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So firstly the organisation simplicity and kindess of staff were astounding, and made my graduation a much calmer and more exciting experience. Reading other pieces of feedback a the chief complaint i... See more
Company replied
I had an issue caused by myself on my order. I found the customer service email on here and emailed them direct. Carl was very helpful and arranged for everything to be rectified immediately. Great cu... See more
Company replied
Quick and easy - although the collars need a wash! Would be helpful if there was a place to drop off closer to Cathedral rather than walking back to University
Company replied
4.0
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Experience was great
28 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Symone,
Thank you for the positive feedback regarding our services.
Many thanks,
Alice
Graduation
The staff were very well organised, acp and gown found in a matter of seconds. So glad there was someone there to dress me.
30 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Hello,
Thank you so much for your lovely feedback! We're delighted to hear that our team made your experience a positive one.
Congratulations on your well-deserved success — we're so happy to celebrate this moment with you!
Best wishes,
Alice
The staff were very friendly (lots of…
The staff were very friendly (lots of smiles) and helpful. There were no problems with my gown. They answered all my questions.
3 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Sam,
Thank you for your kind words! We're so pleased to hear that you had a great experience with our amazing team.
Congratulations on your accomplishments — we’re thrilled to celebrate your success with you!
Warm regards,
Alice
I was surprised with the level of their…
I was surprised with the level of their performance and gown collection coordination! Everything was well plan and arranged, Staff was very helpful in assisting with put on the gown. Overall, excellent service.
27 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Hello,
Thank you for your kind words! We're so pleased to hear that you had a great experience with our amazing team.
We aim to deliver a high-quality service for the graduates, and we’re pleased to hear that this service has been fulfilled.
Congratulations on your achievements!
Many thanks,
Alice
Poor results
You can click better pictures with your phone .Very dark,old style pictures.probably done so that people then choose add on.Like brightness,spot reduction,clarity etc
4 September 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Fiona,
Thank you for your feedback regarding the photos received. I'm sorry to hear the that the photos received weren't to the standard you were expecting.
We are more than happy to look into your photos further for you. Please email us at the below email address:
customerservicesmanager@edeandravenscroft.com
Please ensure to include your name and order number in your email.
Kind regards,
Alice
Friendly made me feel comfortable as I…
Friendly made me feel comfortable as I was very anxious on the day
Great job
30 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Courtney,
Thank you for your kind comments regarding our wonderful staff.
We're pleased to hear that our staff made you feel comfortable for your graduation.
Congratulations on your achievements!
Many thanks,
Alice
Efficient service
Efficient service, lovely staff, made my graduation day extra special 🤍
28 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Karen,
Thank you so much for your lovely feedback! We're delighted to hear that our team made your experience a positive one.
Congratulations on your well-deserved success — we're so happy to celebrate this moment with you!
Best wishes,
Alice
Excellent and quick service
Excellent and quick service, gown fitted very well.
4 November 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Kaung,
Thank you for your kind comments regarding our members staff. We're pleased to hear that the gown fitted well for your special day.
Congratulations on your achievements!
Kind regards,
Alice
Very professional staff members
Very professional staff members. Thank you!
2 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Olusola,
Thank you for your positive comments regarding our members of staff on the day.
Congratulations on your accomplishments — we’re thrilled to celebrate your success with you!
Warm regards,
Alice
Quick and easy
Quick and easy - although the collars need a wash!
Would be helpful if there was a place to drop off closer to Cathedral rather than walking back to University
8 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Kerry,
Thank you for your feedback regarding our gown hires. The feedback provided has been noted.
Please be advised that the venue for the ceremonies is organised by the University.
Congratulations on your achievements!
Many thanks,
Alice
did the job very well
8 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Hello Salman,
Thank you for the positive feedback regarding our services.
Many thanks,
Alice
Beautiful graduation gowns & amazing experience!
Amazing experience with Ede & Ravenscroft at Imperial College for Graduation in October! Thank you so much for an impecable service & high quality!
8 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Hello Carmen,
Thank you so much for your lovely feedback! We're delighted to hear that our team made your experience a positive one.
Congratulations on your well-deserved success — we're so happy to celebrate this moment with you!
Best wishes,
Alice
Highly recommend if you need to hire two hoods
I already had a Cambridge degree (MPhil) and was about to graduate for my PhD. This means that you will need to wear your MPhil hood at the Senate House and only after your graduation you are entitled to wear the PhD hood. Ede & Ravenscroft's online ordering system actually recognised my need and gave an option to hire PhD hood at the checkout at a much more reasonable price than its competitor. You'll have to pay more than £60 to do the same at Ryder & Amies, and their online ordering portal doesn't even have an option to hire additional PhD hood. Highly recommend if you need to hire two hoods at the same time.
25 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Hello Peter,
Thank you for providing positive feedback regarding our website and gown hire services.
We aim to deliver a high-quality service for the graduates, and we’re pleased to hear that this service has been fulfilled.
Congratulations on your achievements!
Many thanks,
Alice
Amazing
Amazing, great quality. Linda and Vicki were so accommodating. Lovely women!!
30 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Precious,
Thank you so much for your kind words! We are thrilled to hear that Vicky and Linda provided a top-notch experience. We will be sure to pass your praise on to them ✨.
Thanks again for taking the time to share your feedback!
Kind regards,
Albert
My gown looked great
30 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Michael,
Thank you so much for your kind words! We are thrilled to hear this.
Thanks again for taking the time to share your feedback!
Kind regards,
Albert
Vicky and Linda absolutely top drawer
Vicky and Linda absolutely top drawer
30 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Ben,
Thank you so much for your kind words! We are thrilled to hear that Vicky and Linda provided a top-notch experience. We will be sure to pass your praise on to them ✨.
Thanks again for taking the time to share your feedback!
Kind regards,
Albert
Awful extortionate prices
Awful extortionate prices. Only a fool would use them for photography. They want £45 for a digital photo?! madness!
27 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Mike,
Thank you for your feedback regarding our products.
I'd like to take the time to explain the pricing of our Digital Image product. We price the Digital Images a certain price due to the copyright owner ship of the product. This means you are free to print the image or post the image on your social media.
For further assistance or queries regarding our products, please do not hesitate to visit our contact form:
https://www2.edeandravenscroft.com/contact-us/
One of our agents will be able to assist you further with your query.
Kind regards,
Alice
Kerry Murphy was so wonderful
Kerry Murphy was so wonderful! She helped us so much and went the extra mile to give us a great experience. We are so grateful
27 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Hi Deborah,
Thank you so much for your lovely feedback! We're delighted to hear that our team made your experience a positive one.
Congratulations on your well-deserved success — we're so happy to celebrate this moment with you!
Best wishes,
Alice
Extremely Poor Graduation Photography and Customer Service
I had a terrible experience with Ede and Ravenscroft’s graduation photography service. The photos were poor quality with black marks caused by a camera fault, and I had to go through 44 emails just to get an acceptable version. The final images were cropped badly, the mounts were dented, and further edits were made without my consent. Communication was slow, confusing, and at times rude. I paid for professional photos to capture a special day and instead received stress, disappointment, and poor customer care. I would never use this company again or recommend them to anyone.
15 July 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Druv,
I am sorry to hear this. This is not the standard of customer service we like to provide.
Please follow up your query to the below email address:
customerservicesmanager@edeandravenscroft.com
You will need to include your name and order number. One of our representatives will be in contact with you to discuss your query further.
Kind regards,
Alice
Jane and the team are a great people
Jane and the team are a great people. Offered to retake the pictures for another day because the graduate wasn't feeling well; Heartfelt offer.
Would definitely recommend and hire for any special occasion.
22 October 2025
Unprompted review
Reply from Ede & Ravenscroft
Hello,
Thank you for your kind words! We're so pleased to hear that you had a great experience with our amazing team.
We aim to deliver a high-quality service for the graduates, and we’re pleased to hear that this service has been fulfilled.
Congratulations on your achievements!
Many thanks,
Alice
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