Eden Conveyancing Reviews 451

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and caring approach, making the process enjoyable and stress-free. The service provided is frequently described as excellent, with many highlighting the efficiency and proactive communication, especially when dealing with critical situations. Reviewers appreciate the quick response times, often within minutes or hours, and the user-friendly online portal that allows for easy tracking of progress and documents. However, some customers reported dissatisfaction with specific solicitors, citing a lack of advice, poor oversight of the process, and unpunctual or unprofessional conduct. A few also experienced delays and difficulties in communication, with some feeling abandoned or not adequately supported, particularly when facing tight deadlines or internal issues.

What people talk about most

Staff

Consumers report positive experiences with staff, highlighting their responsiveness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, often praising the efficiency, transparency, and helpfulness... See more

Response time

Customers consistently note positive experiences with response time, with many reviewers praising the quick... See more

Website

Reviewers mention positive feedback about the website, with many finding the online portal to be very easy to... See more

User experience

People report positive experiences with user experience, particularly praising the ease of use and clarity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a journey and our solicitor Beti Wyn made it so much more enjoyable. As two first time buyers in our 50s not having a clue where to begin she was incredibly efficient,and informative but most of... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I could not have hoped for a better firm than Eden. A special thanks in particular to Nicola Bates. She has been super responsive, utterly professional and never without a sen... See more

Company replied

Rated 5 out of 5 stars

Nicola was absolutely fantastic throughout our house purchase, and we’re so grateful for everything she did to get us over the line. From start to finish, she was incredibly proactive and persist... See more

Company replied

Rated 5 out of 5 stars

I have used Eden three times, Kiran Ali Farooq has been my named contact each time. I cannot recommend Kiran and Eden enough. To start everything is on a portal, it is so easy! no paper work e... See more

Company replied


Company details

  1. #27 of 64 best companies in Conveyancer
  2. #31 of 57 best companies in Lawyer
  3. #75 of 155 best companies in Legal Services
  4. #23 of 41 best companies in Property lawyer

About Eden Conveyancing

Written by the company

coffee mug and plant illustration

At Eden, we believe buying or selling a home should be a smooth, enjoyable experience where home movers are looked after and guided through every step. And so, we've created a new type of conveyancing service that takes the stress out of buying or selling your home.

Get an instant conveyancing quote:

Buying a property Selling a property Buying and selling

We’re regulated by the CLC, offering a team of experienced and friendly lawyers to guide you through the process. We’ll be with you every step of the way to answer your questions and help you understand what's happening.

MyEden

We make it easy for you to view information, action tasks and check in on progress at any time of the day, wherever you are. Our online portal, MyEden, is available 24/7 on your laptop, tablet or mobile. So, you’ll always be able to see what’s happening next and keep track of all your documents and financials.

Reasons to choose Eden Conveyancing

  • Clear fees and no jargon
  • Your own dedicated lawyer
  • Regular progress updates
  • 24/7 online platform to track progress

Contact info

4.8

Excellent

TrustScore 5 out of 5

451 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience

Filip kept the whole process transparent.

29 April 2026
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi Peace,

Thank you for leaving us a review. We're really pleased Filip kept the whole process transparent for you!

That clarity makes all the difference. We appreciate you sharing your feedback.

The Eden Team.

Rated 5 out of 5 stars

Eden Conveyancing = amazing

I found choosing a conveyancer extremely stressful but god am I glad I found Eden Conveyancing. Tom was great, responsive through the phone and overall kept us updated during the whole process. Also a shout out the the cover team who got us over the line at short notice. You are all doing a great job and if I ever sell/move I will be using eden again.

31 March 2026
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi Christopher,

Thank you for such a wonderful review. We're so glad we could take the stress out of choosing a conveyancer!

Tom will be delighted to read that he was great and responsive throughout, and we're pleased the cover team could step in at short notice to get you over the line. Teamwork like that is what we're all about.

Knowing you'd use Eden again if you ever sell or move is the ultimate compliment. Thank you for sharing your experience!

The Eden Team.

Rated 5 out of 5 stars

Excellent

An excellent, stress-free experience. Beti-Wynn who handled our case was warm, friendly and professional.
We had specific issues that are less common and related to Power of Attorney and to Executors. These were managed very effectively by the Eden team. I would not hesitate to recommend them.

23 April 2026
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi Sarah,

Thank you for such a lovely review. We're absolutely delighted to hear you had an excellent, stress-free experience!

Power of Attorney and Executor matters do add complexity to conveyancing, so we're really pleased the Eden team managed these effectively for you. Beti-Wyn will be thrilled to read your kind words about being warm, friendly and professional throughout.

Thank you for the recommendation - it means a lot to us.

The Eden Team.

Rated 5 out of 5 stars

Returning clients, very happy with the service

We are returning clients and originally Eden Conveyancing was recommended by family members. There were no delays in the selling of our property. Our conveyancer is friendly, knowledgeable and replies quickly to queries. The weekly emails recording case progress kept us fully informed.

10 April 2026
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi Maura,

Thank you for coming back to us - that's the best compliment we could receive!

We're delighted to hear there were no delays in the sale of your property, and that your conveyancer was friendly, knowledgeable and quick to reply to queries. The weekly progress emails are designed to keep you fully informed, so it's great to hear they worked well for you.

Thank you for trusting us again, and please pass on our thanks to the family members who originally recommended us!

The Eden Team.

Rated 5 out of 5 stars

The service provided by bet-wyn Evans…

The service provided by bet-wyn Evans was second to none too notch would highly reccomend

14 April 2026
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi Gillian,

Thank you for leaving us a review. We're delighted to hear Beti-Wyn Evans provided such top-notch service!

She'll be thrilled to read this. Thank you for the recommendation - it means a lot to us.

The Eden Team.

Rated 5 out of 5 stars

Honestly could not praise Eden more for…

Honestly could not praise Eden more for the service we received during the sale of our home and purchase of our new home! They were professional and competent throughout the process, they responded quickly to all queries we had no matter how small, they took the time to explain documents to us and had a fine attention to detail. You can easily keep track of all documents and tasks alongside financials, so it’s really easy to see where you are in the legal process. Our lawyer Samantha was excellent and really made us feel at ease when we asked questions; she was very friendly and approachable. We have now recommended them to a number of friends who are due to start the moving process. If we ever move again we will only ever use Eden!

2 April 2026
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Reply from Eden Conveyancing

Hi there,

Thank you for such an incredible review. We're absolutely thrilled to hear you couldn't praise us more for the service during both your sale and purchase!

Being professional, competent and responsive throughout, taking the time to explain documents, and having that fine attention to detail is exactly what we strive for. It's wonderful that the portal made it easy to track everything alongside financials too.

Knowing you've recommended us to friends and would only ever use Eden again is the ultimate compliment. Thank you so much for sharing your experience!

The Eden Team.

Rated 5 out of 5 stars

stress free conveyancing

I used Eden conveyancing to buy and sell a house and they have been wonderful to deal with from beginning to end. All activities, updates and documents are visible on the website, so the whole process is completely transparent . Messages and queries are always responded to within the day

7 April 2026
Unprompted review
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi Belinda,

Thank you for leaving us a review. We're delighted to hear we were wonderful to deal with from beginning to end for both your purchase and sale!

Having all activities, updates and documents visible on the website for complete transparency is exactly what we aim for, and we're pleased messages and queries were always responded to within the day.

We appreciate you sharing your experience.

The Eden Team.

Rated 1 out of 5 stars

A gamble...

A gamble, because I was referred to this company by a friend who had a great experience. Unfortunately, mine was very different.

It really does seem to depend on who you get as your solicitor — and just as importantly, who ends up handling things when problems arise. That alone can be the difference between a smooth experience and a stressful one.

We completed on our first home in November 2024, and at the time believed everything had been handled properly.

Over a year later, when we came to sell the property, we were shocked to find out that it had never actually been registered in our name with HM Land Registry.

This only came to light after we had already accepted an offer, when our new solicitors raised it. Up until that point, we had no idea there was any issue.

It then became clear that a Land Registry requisition issued in October 2025 had been sent to an inactive inbox and not actioned. Nothing was done about it for several months, and a cancellation notice was even issued without us being told.

From our side, everything appeared to be fine — until suddenly our sale was delayed and we were left trying to understand what had happened and how long it would take to resolve.

That period was extremely stressful. We were chasing for updates, struggling to get clear answers, and facing the very real worry that our buyer could pull out. It left us feeling completely stuck at a time where things should have been moving forward.

To be fair, once we made it clear we were selling, the issue was resolved quickly. But that almost made it more frustrating, because it showed it could have been dealt with much earlier if it had simply been picked up and managed properly.

What makes this harder to accept is that we had already raised a formal complaint earlier in the process due to poor communication and handling, which was upheld. Because of that, we trusted that things would be handled more carefully going forward.

Unfortunately, that doesn’t feel like what happened here.

Even in this most recent complaint, while some of the issues were acknowledged, there was no meaningful apology for the impact this had on us — despite the delay to our sale and the stress it caused.

I understand that Land Registry delays can happen, but this wasn’t that. This was something being missed internally and left unresolved until it became a problem.

In the end, it was sorted, but only after avoidable delay, stress, and uncertainty at a really important stage. Overall, a very frustrating experience, particularly as first-time buyers who relied on the firm to guide us through the process properly.

A process that should have been straightforward ended up feeling like something we had to fight to get over the line.

31 January 2026
Unprompted review
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi there,

Thank you for taking the time to share your feedback. We understand this situation caused you concern.

Requisitions from HM Land Registry following completion are not uncommon and are ordinarily dealt with as part of the post-completion process without specific client notification. When you notified us of your intended sale on 2nd February, we immediately requested that the application be expedited, and registration was completed on 17th February.

We understand that discovering the registration was still in progress was worrying, and we're sorry for the stress that caused. However, the matter was resolved promptly and your sale was able to proceed without delay.

Your complaint has been reviewed in full, and we appreciate you sharing your concerns with us.

The Eden Team.

Rated 5 out of 5 stars

The whole process was much easier than I expected

The whole process was much easier than I expected. Communication throughout was very clear, and the support provided in response to enquiries was excellent.

7 April 2026
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi there,

Thank you for leaving us a review. We're really pleased the whole process was much easier than you expected!

Clear communication and excellent support in response to enquiries make all the difference. We appreciate you sharing your experience.

The Eden Team.

Rated 5 out of 5 stars

My Solicitor with Eden is Beti-Wyn…excellent service

My Solicitor with Eden is Beti-Wyn Evans and she is excellent, so helpful every step of the way. She explained everything and answered my numerous questions by return. Beti-Wyn has a lovely way with you and phones when necessary. Very professional and a pleasure to deal with.

2 March 2026
Unprompted review
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi there,

Thank you for such a wonderful review. We're absolutely delighted to hear Beti-Wyn provided excellent service throughout!

Answering your questions, explaining everything clearly, and phoning when necessary is exactly what we aim for. It's lovely to hear she made the process feel professional yet personal - she'll be thrilled to read this.

Thank you for sharing your experience.

The Eden Team.

Rated 1 out of 5 stars

mistakes made and important information not passed on.

I was asked by my conveyancer that I had to extend the lease of the property that I was buying to comply with the mortgage contract, however upon challenging this request with other colleagues within the Eden Office, this was not the case. My conveyancer failed to alert me that a Section 20 had been passed to the leaseholders advising of major works in the roof. When I mentioned this to her, she stated that part of the cost would be covered by the common funds (she clearly did not check that the balance of these funds were just £700). Overall, I would not recommend this firm. On the bright side, it is easy to arrange an appointment with the Conveyancer.

24 March 2026
Unprompted review
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi there,

Thank you for taking the time to share your feedback. We're sorry to hear you felt there were issues with your matter.

Regarding the lease extension, there was some initial discussion about the lease length. Once you clarified that it met your lender's minimum term, we advised that while not immediately required, the relatively short remaining term could affect future resale and recommended considering an extension within the next few years - which was acknowledged at the time.

On the Section 20 notice, this was uploaded to your portal on 26 February as part of the management pack, and we raised additional enquiries with the seller's solicitor arising from it. We should have drawn your attention to it more explicitly when it arrived, and we apologise for that oversight.

We understand you ultimately chose not to proceed due to concerns about the level of service charges, which is completely understandable. We're sorry the matter didn't work out as you'd hoped.

The Eden Team.

Rated 5 out of 5 stars

Wonderful

Efficient, professional, and reliable over a two year period of trying to sell my property. Amazing.

31 March 2026
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi there,

Thank you for such a lovely review. We're really pleased we could support you efficiently and professionally over that two-year period!

We appreciate you sticking with us.

The Eden Team.

Rated 5 out of 5 stars

Great service

Great service. Filip was brilliant

22 March 2026
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi there,

Thank you for leaving us a review. We're delighted to hear Filip was brilliant!

We appreciate you taking the time to share your feedback.

The Eden Team.

Rated 5 out of 5 stars

This is by far the best property…

This is by far the best property lawyers we have used. You are given access to a portal, which has all your documents and tasks, so very easy to track and use, updates are given within minutes and invaluable legal advice too. Laura and Michela were awesome - very friendly and informative. We will definitely use again.

20 March 2026
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Reply from Eden Conveyancing

Hi there,

Thank you for such a wonderful review - hearing we're the best property lawyers you've used means so much to us!

The portal is designed to make tracking and managing everything as easy as possible, so we're really pleased it worked so well for you. Michela will be delighted to read your kind words about being friendly and informative, and we're glad the updates and legal advice were so valuable.

We'd be happy to help you again in future. Thank you for sharing your experience!

The Eden Team.

Rated 4 out of 5 stars

Very happy with the service

Very happy with the service. It is genuinely hard to give a comparative rating, because we haven't moved in over 25 years. Beti-Wyn was very efficient, quick to reply, and helpful. We 'used' her services for our son's purchase, our sale and purchase.

4 March 2026
Unprompted review
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi there,

Thank you for such a lovely review. We're really pleased you were so happy with the service, especially after 25 years since your last move!

Handling three transactions at once - your son's purchase plus your sale and purchase - is no small feat, so we're delighted Beti-Wyn was efficient, quick to reply and helpful throughout. She'll be thrilled to read this.

Thank you for trusting us with such important moves for your family.

The Eden Team.

Rated 5 out of 5 stars

Smooth and stress free experience!

We searched for a while to find the right solicitors for our house purchase, and as first time buyers were nervous about choosing the right people! Eden made the process so smooth and stress-free, especially with the online portal which made tracking updates extremely simple. There were also progress updates, and the online chat with our solicitor was really helpful and removed any awkwardness of waiting for calls back or leaving voicemails with information etc. We can't recommend our solicitor Beti-Wyn enough, she was extremely responsive and explained things in detail that we weren't sure of. We know that it varies, but the whole process from our offer being accepted was only 4.5 months (even with Christmas in the middle). We were kept up to date with any planned leave far in advance, and other members of the team helped cover while she was off. Online portal also has transparency about all costs involved in the process, and makes it easy to keep track of budget. Definitely will recommend to any friends or family!

26 March 2026
Unprompted review
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi there,

Thank you for such a detailed and thoughtful review. We're absolutely thrilled to hear we made your first-time buying experience smooth and stress-free!

Choosing the right solicitor as a first-time buyer is a big decision, so we're really pleased the online portal, progress updates, and chat system removed that awkwardness of waiting for callbacks and made everything feel manageable. It's fantastic that Beti-Wyn was so responsive and took the time to explain things in detail - she'll be delighted to read this. Completing in 4.5 months with Christmas in the middle is excellent going, and we're glad the team cover during planned leave worked seamlessly for you.

The cost transparency through the portal is something we really value too, so it's wonderful that helped you keep track of your budget.

Thank you for recommending us to friends and family - it means the world to us!

The Eden Team.

Rated 5 out of 5 stars

Sarah Ellis was Fantastic

Sarah Ellis was fantastic during my flat purchase. Thanks to her hard efforts I manage to complete my purchase after 2 failed previous attempts on other properties. I highly recommend this firm to friends and family.

23 March 2026
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi there,

Thank you for such a wonderful review. We're absolutely delighted Sarah Ellis could help you complete your purchase, especially after two failed attempts on other properties!

That must have been incredibly frustrating, so we're really pleased Sarah's hard work got you over the line. She'll be thrilled to read this.

Thank you for recommending us to friends and family - it means so much to us.

The Eden Team.

Rated 5 out of 5 stars

A positive experience throughout.

Eden conveyancing and in particular Katie, made my house move as smooth as possible. She talked through the process at the initial meeting calmly and was always proactive in working through the steps as they arose. Her support throughout made it as stress free as it could be. Thank you Katie. Additionally, the online portal enables an easy way to self serve and the messaging service worked well. My whole experience was positive and Inwould not hesitate to recommend Eden and Katie.

4 March 2026
Unprompted review
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi Maria,

Thank you for such a lovely review. We're absolutely delighted to hear Katie made your house move as smooth and stress-free as possible!

Her calm approach at the initial meeting and proactive work throughout each step is exactly what we aim for. It's fantastic that the online portal and messaging service worked well for you too - having that easy self-serve option alongside Katie's support really does make a difference.

Katie will be thrilled to read this. Thank you for the recommendation - it means a lot to us.

The Eden Team.

Rated 5 out of 5 stars

Quick sale, professional polite service

We put our rental property on the market 21/11/25, offer made 3 weeks later. Eden appointed. Chain our buyers end, and we are completed on 11/03/26!

Thorough ID verification.

Good online portal - allows quick comms, and to track progress. Much better than the ‘old’ days of having to visit a solicitors office.

We dealt with Awlad, he was very polite.

I would definitely recommend Eden (this is a genuine review).

6 March 2026
Unprompted review
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Reply from Eden Conveyancing

Hi Sarah,

Thank you for such a positive review!

Completing in under four months despite a chain on your buyers' end is excellent going. We're pleased the thorough ID verification process went smoothly, and that the online portal made communication and tracking progress so much easier than the traditional approach. Awlad will be delighted to read your kind words about his polite service.

Thank you for the recommendation - it means a lot to us.

The Eden Team.

Rated 1 out of 5 stars

Really poor

Eden's systems and online tools were OK. But Kiran (who has been mentioned in another review) was of little value in the process.
- entirely reactive, never chased anything, didn't keep me usefully updated on where we were and what we should be doing
- added no advice, insights or perspective on the process
- missed important points and made mistakes
- generally, gave no confidence she was on top of the process so I had to monitor all details myself.
- Her manager (on cc for comms) never intervened, even when I made my unhappiness clear.

AI was much more useful than she was. Next time I would probably try to do this myself.

4 March 2026
Unprompted review
Eden Conveyancing logo

Reply from Eden Conveyancing

Hi there,

Thank you for taking the time to share your feedback. We're sorry to hear you felt unsupported during your experience.

We should have communicated more clearly about the reasons for the delays in your case. With a leasehold property that had tenants in situ, we were waiting for the management pack and for the tenants to vacate before proceeding to exchange - exchanging while tenants remain in the property carries significant risks that we wanted to protect you from. However, we should have explained this reasoning more thoroughly, so you understood why things appeared to be on hold, and we're sorry we didn't do that.

Your feedback about needing more proactive updates and clearer guidance throughout the process is valuable, and we'll use it to improve how we communicate with clients in similar situations going forward.

The Eden Team.

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