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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the quality of the products, especially the coffee, finding it tastes good and provides positive benefits like improved focus and energy. Many appreciate it as a great alternative to regular coffee, with some noting its superior strength and taste compared to other brands. However, some people were dissatisfied with the company's communication and order handling. Several customers reported issues with missing items, delayed deliveries, and a lack of response to emails and contact forms. There were also concerns about misleading dispatch updates and difficulties reaching customer service, with some mentioning unobtainable phone numbers. A few customers also noted receiving incorrect or poor-quality items.

What people talk about most

Product

People report ambiguous experiences with the product. Many consumers praise the taste, effectiveness, and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Customer communications

Clients share negative opinions on contact, citing significant frustration due to unresponsiveness. Many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers report significant issues,... See more

Quality

Consumers generally find the quality of the products to be positive. Many reviewers praise the taste of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After initial hiccup with missing items, Lisa was my point of contact and had great service in rectifying the issue. The product itself (mine was coffee flavour) tastes good, slight earthier taste... See more

Rated 4 out of 5 stars

This might the fourth review I've ever done in my life but I felt compelled to write something as for someone who regularly drinks mushroom coffee, the taste certainly isn't as bad as the rest of the... See more

Rated 4 out of 5 stars

I would like to update my previous review to reflect the excellent customer service I have now received. Lisa Baker, Customer Service Manager, took the time to investigate my issue and resolved it pro... See more


Company details

  1. Vitamin & Supplements Shop

Written by the company

Shop for the World's Finest CBD Products all in one place. Low prices and quick delivery on the very best CBD brands.


Contact info

3.5

Average

TrustScore 3.5 out of 5

382 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

This tea is part of my morning routine…

This tea is part of my morning routine now I will continue to buy it

17 February 2024
Unprompted review
Edensgate logo

Reply from Edensgate

Hi There,

Thank you for leaving your review,

It is great that our tea range has become part of your routine and ritual.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Excellent products …

Excellent products at very competitive prices with special offers galore, a brand you can trust for quality

17 February 2024
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Tracey,

Thank you for your kind review,

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Happy customer

Always had a great experience with Edens Gate. Easy website to navigate offering a range of excellent quality products, all delivered correctly and in good time.

17 February 2024
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Lisa,

Thank you for leaving your review,

We are happy to hear that you enjoy using our website & products.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Really like the tea

Really like the tea, I have tried CBD balm 2500mg and it does take the edge off, thank you I look forward to trying other flavour teas

1 February 2024
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Kayley,

Thank you for leaving your review,

It is great to hear that our products are helping you.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

CBD Tea selection

Tried all of the tea selection now and each has it's own signature flavour and effect, my favourite being the camomile to flush away the head noise after work. A tasty way to turn down the volume of the day.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

No more prescription medication

Have just recently restocked and once again the quality is outstanding. It helps me sleep and stopped the need for prescription anxiety drugs. Often have great discounts too, will definately continue using this company.

14 January 2024
Unprompted review
Rated 5 out of 5 stars

I love the teas from edensgate the…

I love the teas from edensgate the flavours lovely and I find them calming and therapeutic, I love a lot of the favours but some of my favourites is rooibos and turmeric and ginger helps deal with my anxiety and helpful for my joints

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Biscotti hash 5 ⭐

Was skeptical at first but placed an order for the biscotti hash and it arrived promptly, customer services where friendly and helpful when I sent them an email after placing my order.

Will be ordering again, the biscotti hash was like you would expect hash to be nice sticky texture and smooth when smoked . Will be ordering more soon !

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Cbd balm and cbd cream

I’ve been using cbd balm for a few years now and find edensgate have the range that helps me. Especially in this colder weather I feel aches in my joints and during the night rub in 500 or 1000 mg balm this results in a very good feeling of ease and calming in my hands and fingers. I also have the cbd rescue cream which gives daily skin relief and I can recommend it as well.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing website !

Absolutely love Edensgate, always arrives on time and their customer service is very helpful. I love their Tea’s and balms they work really well for me

1 January 2024
Unprompted review
Rated 3 out of 5 stars

Problem eventually sorted

**Update: Edensgate eventually responded to me and I have now received what I ordered, with a little extra to apologise for the inconvenience**

Ordered over 6 weeks ago and still haven't received what I paid for!

I received an incorrect product as part of my order, so I sent an email and was asked to return the item for an exchange, which I did over 4 weeks ago. Since then I have not received the correct product and have had no contact or response at all from Edensgate, despite sending several emails as well as messages through Facebook and Instagram.

24 November 2023
Unprompted review

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