Edge Building Products Reviews 132

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have been using Edge for many years now and they are top draw for what they do, I would totally 100% recommend them to anyone looking for the products they do. Also they do a lot of work in the comm... See more

Rated 5 out of 5 stars

The chap on the counter was very helpful and got all i needed and the price was very reasonable very good service thank you 😊

Rated 5 out of 5 stars

I've used Edge in Chichester many times over the years and found the trade counter and sales staff very helpful, freindly and professional, and above all their prices are second to none. I'd recomme... See more

Company replied

Rated 5 out of 5 stars

The product is superb, OGA60VF] 60 x 18mm x 5m Ogee Architrave Brilliant White Grained This is an exact match for the Residence 9 Range of White grained UPVC Window system. We have an unusual arr... See more

Company replied

Company details

  1. #59 of 108 best companies in Building Materials Supplier
  2. #35 of 62 best companies in Door supplier
  3. #24 of 40 best companies in PVC windows supplier
  4. #20 of 39 best companies in Roofing Supply Shop
  5. #52 of 88 best companies in Tool shop
  6. #19 of 39 best companies in Window supplier

Written by the company

Established for over 15 years, Edge Building Products are specialists in supplying low maintenance, high quality uPVC building products for the trade. We have an extensive range and stock holding of window trims, fascias, soffits, guttering, cladding, decking, interior panelling, tools, sealants, fixings, and flashings across our 3 branches. Plus, we have an expert windows and doors team who will work with you to supply top-quality uPVC and aluminium windows, composite doors, bi-folds, sliders and rooflights, all form trusted, leading brands. We offer next day delivery for order placed before 3pm, and free hot drinks at our three trade counters in Horsham, Chichester, and Croydon.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

132 reviews

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Rated 2 out of 5 stars

No counter staff!

I went to the Horsham shop to buy some foam.
I waited for 5 minutes but no one came to serve me
So I rang up and then someone appeared but they didn’t seam to know you sold 3 types of foam and I had to go through it with them.
Sorry this all time wasted!.

2 October 2024
Unprompted review
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Reply from Edge Building Products

Hi Andy, thank you for taking the time to leave this review. I am very sorry to hear that you did not have a good experience at our trade counter. Your feedback has been passed on so we can continue to improve and provide the customer service you would expect. All the best, Sophie

Rated 5 out of 5 stars

Exactly what I ordered

Exactly what I ordered, delivered quickly. What more can you ask for.

26 October 2024
Unprompted review
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Reply from Edge Building Products

Hello, thank you very much for taking the time to leave this review. We are so glad you had a good experience with us. We look forward to working with you again soon. All the best, Sophie

Rated 5 out of 5 stars

Friendly and good service

3 October 2024
Unprompted review
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Reply from Edge Building Products

Hello, thank you very much for leaving us this review. We look forward to working with you again soon. All the best, Sophie

Rated 5 out of 5 stars

Friendly staff.

Friendly staff.
Excellent product quality.
Good stock.
Very reasonable prices.

24 October 2024
Unprompted review
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Reply from Edge Building Products

Hi Stephen, thank you very much for taking the time to leave this review. We look forward to working with you again soon. All the best, Sophie

Rated 5 out of 5 stars

Flexible window trim arrived with…

Flexible window trim arrived with plenty of protective packaging. Good quality plastic. They provide a nice feature where they cut it into a smaller size to lower shipping costs (and saved me the hassle from having to do an additional cut).

Will definitely be using them again in the future. Good value for money

22 October 2024
Unprompted review
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Reply from Edge Building Products

Hi Yousuf, thank you for taking the time to leave this review. We are always looking to make things easier for our customers! We look forward to working with you again soon. All the best, Sophie

Rated 1 out of 5 stars

Dreadful aftersales service from this…

Dreadful aftersales service from this company. Package of soffits not opened for a good few weeks as building our house up on The Outer Hebrides. Gales & torrential rain delayed fitting as is normal here. Filmed the package being opened as had passed the standard 'open by date'. Outer panels were fine but soffit in the middle was cracked and split. This must have been damaged before it was packed. Edge refused to help in any way.

23 June 2024
Unprompted review
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Reply from Edge Building Products

Hi Ian, thank you for your review, we value hearing about our customer's experiences at Edge. Your feedback has been passed onto our warehouse team to investigate packing methods and improve our service. We always encourage customers to check deliveries when they arrive so that we can best help to resolve any issues. Unfortunately, as this parcel had been opened several months later, the 30 days return window had expired. Our customer service team work hard to resolve any issues as quickly as possible and are on hand to answer questions about deliveries. On this occasion, due to the delay in reporting, we were unable to provide the preferred resolution. Wishing you all the best, Sophie

Rated 5 out of 5 stars

Very helpful live chat and delivery…

Very helpful live chat and delivery instructions followed. Quality product

23 October 2024
Unprompted review
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Reply from Edge Building Products

Thank you very much for this review, we look forward to working with you again soon. All the best, Sophie.

Rated 5 out of 5 stars

Always on time

Always on time, Always competitive and a great selection in stock. Edge is our go-to supplier!

16 October 2024
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Reply from Edge Building Products

Thanks so much for taking the time to leave such lovely feedback, we're really glad to be working with you :) Best wishes, Sam

Rated 5 out of 5 stars

Always amazingly helpful

Always amazingly helpful, really easy to process multiple orders at once with a quick email to the team. really prompt to rectify problems (if they ever happen) get delivery speeds - and I love the chocolates ;-)

7 October 2024
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Reply from Edge Building Products

Thanks so much for your kind review, I'll be sure to pass this on to the team at large :) Best wishes from a fellow chocolate lover, Sam

Rated 5 out of 5 stars

Always a great and freindly service…

Always a great and freindly service from all the guys at Chichester

9 October 2024
Unprompted review
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Reply from Edge Building Products

Thanks so much for your kind feedback, Dave and the team will be so pleased to hear that! :) Best wishes, Sam

Rated 5 out of 5 stars

Good response and service

I dealt with Mike in sales. He was very helpful. Quickly sorted out what I needed and was able to deliver the next day. I do a lot of DIY so will definitely be contacting Edge in the near future.

23 September 2024
Unprompted review
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Reply from Edge Building Products

Thank you very much for taking the time to leave this review. We look forward to working with you again on your next project! All the best, Sophie

Rated 3 out of 5 stars

The soffit boards have been a bit…

The soffit boards have been a bit substandard with damaged edges, vented groves left with plastic in them which we had to take time to clean out, debris in the plastic moulding on 3 boards today 2 yesterday

3 July 2024
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Reply from Edge Building Products

Hi Nigel, thank you for taking the time to provide this feedback. I am sorry to hear that our products were not as you expected. I will pass on this feedback to our branch manager's to ensure we can correct this moving forward. Many thanks, Sophie

Rated 5 out of 5 stars

I was looking for 50mm wide Aluminium…

I was looking for 50mm wide Aluminium trim in Antracite.
Edge could deliver at a really reasonable price.

What suprised me was how quickly they responded and delivered.
Excellent packaging and no damage to the 5m lengths of trim. Very impressed.

29 July 2024
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Reply from Edge Building Products

Thank you very much for taking the time to leave this review. We look forward to helping you again! All the best, Sophie

Rated 5 out of 5 stars

always great service and always turns…

always great service and always turns up on time or earlier than agreed and love the fact you even get a text to say they are on route and a rough eta

25 July 2024
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Reply from Edge Building Products

Thank you very much for taking the time to leave this review. We are so glad that you've had a good experience with our deliveries. We look forward to working with you again. All the best, Sophie

Rated 5 out of 5 stars

Always get great service

Always get great service
And in my opinion good prices on there products
If you have any questions they are really helpful
John

5 August 2024
Unprompted review
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Reply from Edge Building Products

Thank you very much for taking the time to leave this review. We work hard to offer great customer service and we are so pleased that you have enjoyed working with us. All the best, Sophie

Rated 5 out of 5 stars

Very helpful lady on the phone taking…

Very helpful lady on the phone taking my order for some trim, taking payment and arranging delivery. Within 2-3 workings days.

30 July 2024
Unprompted review
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Reply from Edge Building Products

Thanks very much for leaving this review for our customer service team, it is very much appreciated! We hope to work with you again soon. All the best, Sophie

Rated 5 out of 5 stars

We have worked with Edge for many years…

We have worked with Edge for many years and find them to be an excellent and reliable company who have never let us down. Of particular note are Sarah and Ross who are always helpful and available.

12 July 2024
Unprompted review
Edge Building Products logo

Reply from Edge Building Products

Thank you very much for taking the time to leave this review. I will pass on your kind words to Sarah and Ross, and we look forward to working with you on future projects. All the best, Sophie.

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