Edge of Ember  Reviews 210

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often highlighting the jewelry's beauty and craftsmanship. Many consumers also appreciate the efficient delivery service, noting that orders arrive quickly and are well-packaged. The website is consistently described as user-friendly and helpful, making the shopping experience smooth and enjoyable. However, some people were dissatisfied with the quality, mentioning issues like jewelry breaking or losing its luster quickly. A few other people also felt that the product received did not match the pictures online, or that the size was smaller than expected. There were also occasional reports of issues with refunds for returned items.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the swift and... See more

Quality

Consumers find quality to be positive, with many praising the high quality of the jewelry, describing items... See more

Order

People report positive experiences with their orders. Many customers praise the fast delivery, with some... See more

Website

Clients share positive opinions on the website, finding it very easy to navigate and helpful. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Edge of Ember has not failed to impress. Website very easy to navigate and the sales process very easy. Delivery was spot on too. The product itself is of amazing quality and my... See more

Company replied

Rated 5 out of 5 stars

I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not ha... See more

Company replied

Rated 5 out of 5 stars

Purchased a lovely gold plated wrist bracelet as a Christmas gift. Swift, safe delivery, whilst the bracelet itself was of high quality, which was much appreciated by the recipient. I shall certainly... See more

Company replied


Company details

  1. #241 of 291 best companies in Jewellery shop

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

210 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, helped with my quiry quick and efficiently. Express dilvery, items came with gift box and gift bag. Overall pleasant experience. I definitely recommend.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Victoria Gili Pearl Bracelet

Bought the Victoria Gili Pearl bracelet as a gift for a friend. The delivery was extremely fast, gift packaging was lovely and the bracelet itself, absolute perfection!

8 June 2023
Unprompted review
Rated 5 out of 5 stars

‘P’ for ‘Perfect’

Bought a ‘P’ necklace for my partner as our daughter (Pippa) was born last month. Absolutely loves it - understated and classy. Would 100% recommend this business - excellent shipping and packaging also.

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Really beautiful items

Really beautiful items. I bought a ring and an earring and both are gorgeous. I’m yet to see how the plating lasts on the ring but so far so good. Really happy

10 June 2023
Unprompted review
Rated 5 out of 5 stars

Stunning and unique necklace - looks lush!

The necklace is beautiful, I've gotten nonstop compliments on it and wear it every day. The length is perfect for me and love how the pearl stands out. I also appreciated that they personally emailed me when it came back in stock as I'd been waiting for the "S" charm.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Zodiac Pendant

There is a great choice of beautiful jewellery! I ordered a zodiac pendant, with my son’s birth sign, & a birthstone pendant representing my daughter, to compliment it. I wear them together and they look stunning!

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Top Quality

Very pleasant experience, my order dispatched quickly and kept me updated and when the necklace arrived I was very happy with the presentation and the quality. Would highly recommend.

3 June 2023
Unprompted review
Rated 5 out of 5 stars

Great buying experience

Very happy with the quality of the product and also the elegant packaging as it was a gift. Excellent customer service which put me at ease ordering jewellery online and from overseas! My order arrived within a week from UK to Australia.

20 May 2023
Unprompted review
Rated 1 out of 5 stars

i purchased a gold plated neclace from…

i purchased a gold plated neclace from there with an initial and birth stone. It did not last as it was not soldered together properly. it could not be fixed as you can’t heat it up again as the gold plating would melt away. I sent an email asking what they could do - no response. I followed up - no response. Really disappointed with them and the quality of their jewellery!

5 June 2023
Unprompted review
Edge of Ember  logo

Reply from Edge of Ember

Hi Larissa,

Sorry to hear about your necklace! We've checked our inbox and spam folder, however cannot find an email from you. Would you be able to email us at hello@edgeofember.com? We will assist you with a replacement necklace ASAP. This will be covered under our warranty.

Best, EOE team

Rated 2 out of 5 stars

Interesting encounter from the brand

I really like the jewellery, I haven't had it long enough to comment on quality but the designs are beautiful. I'm reviewing the service provided at a recent sample sale. My mum and I visited the sale and I ended up purchasing £300+ worth of jewellery. During our time there my mum was urging me to hurry up so we could leave. She didn't tell me until we left that one of the staff there was literally following our every move and staring at us like we were going to steal something. She felt really uncomfortable and out of place. She was a south-east Asian lady and I think she may be the owner of the brand, based on a photo I found on their website. We're honest people and we paid for everything we took, it's just a bit disheartened to get profiled like that, especially in such a small room with multiple staff members. That being said the lady at the till was lovely and a pleasure to be served by.

24 May 2023
Unprompted review
Edge of Ember  logo

Reply from Edge of Ember

Hi Kavita,

Sorry to hear about this, it was definitely not our intention to make our customers feel this way! It was our first physical sample sale, and our team wanted to be around to make sure that everyone had their inquiries taken care of promptly. Our sincere apologies if this might have come across another way. Hope you and your mum enjoy the pieces you picked up at the sample sale!

Best, EOE team

Rated 5 out of 5 stars

US order

I had previously ordered a necklace for my daughter whist in the UK and loved the quality so decided to treat myself to one as well. This time I ordered from the US. The communication tracking my order was excellent and the necklace arrived earlier than expected. I love my monogram necklace and wear it all the time. I’ll definitely use EoE again.

18 May 2023
Unprompted review

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