Edgylittlepieces Reviews 

249
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs, brilliant sparkle, and exceptionally comfortable fit of the trendy jeans and matching clothing items. Consumers also note the incredibly helpful customer service team and the remarkably fast shipping times for all orders. Buyers consistently mention receiving numerous compliments from people whenever they wear their outfits out for special occasions. Some reviewers were not happy with the product quality, noting that decorative rhinestones easily fell off the fabric straight out of the package. A few shoppers also experienced frustrating delivery delays, missing items, and poor support when attempting to secure refunds.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the stunning appearance, comfort, and perfect fit of... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the beautiful garments... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service. Consumers frequently... See more

Order

Customers consistently note ambiguous experiences with order processes. While some reviewers praise amazing... See more

Delivery service

People report ambiguous experiences with delivery service. Several consumers praised the super fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sparkly jeans always receive so many compliments and “Where did you get those from?” moments when I wear them! Really helpful customer service and great communication. Highly recommended and will... See more

Rated 5 out of 5 stars

Bought the amazing brown diamonte jeans and matching top .. the jeans were perfect fit but the top just a little bit small I contacted ELP and they sorted out an exchange for a bigger one. Excellent c... See more

Rated 5 out of 5 stars

I have ordered several pieces from edgy little pieces .All have been stunning. I recently ordered the petite dark blue middle detail jeans and omg ! they are so beautiful , the fit, the quality and mo... See more

Rated 5 out of 5 stars

i ordered the Blue sparky jeans and they are amazing. Wore them for my birthday and got so many compliments. Customer service was amazing, i needed a different size and they send out the exchange same... See more


Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Written by the company

Edgylittlepieces is an edgy, affordable brand selling pieces without breaking the bank


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(249)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered 2 hoody and legging sets but…

I ordered 2 hoody and legging sets but ordered the wrong size leggings.
I emailed over and spoke to Emily who sorted out exchanging the leggings for me. She held on to 2 pairs in the right size for me until she received my returns. Had the new leggings in a matter of days. Cannot thank her enough. It was a completely stress free experience and so easy to deal with. Thanks again Emily ☺️

14 October 2023
Unprompted review
Rated 5 out of 5 stars

The customer service I have received…

The customer service I have received from this company has been amazing. Makes a change to have people that actually want to help with a problem.
I will definitely be buying again, thank you so much again 😊

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Emily is so lovely! I had emailed her with a question about sizing before ordering and I got a reply within a few hours! Once the clothes arrived, they were lovely. I ordered the taupe leggings and the stylish hoodie!
Love them both, will Definately order again

5 October 2023
Unprompted review
Rated 5 out of 5 stars

Jst wow 🤩 what amazing quality and…

Jst wow 🤩 what amazing quality and beautiful clothes I cdnt be happier with the fast and helpful customer service to delivery everything u want is right her il be ordering again and passing it on to all my friends thanks guys 💋

2 August 2023
Unprompted review
Rated 1 out of 5 stars

Ive emailed and messaged on Instagram…

Ive emailed and messaged on Instagram loads about how to make a return and no reply whatsoever

5 July 2023
Unprompted review
Edgylittlepieces logo

Reply from Edgylittlepieces

Hi Faye,

I am struggling to understand why you are claiming you have not received a response when we have been speaking via Instagram DM.

You also claim to have emailed us, yet when we search your name into our main inbox and spam folders on our email account, there are no emails from you.

We have also requested a screenshot of the emails you have been allegedly sending us that you are claiming we are not replying to yet you cannot provide this.

Our customer service team aim to respond to all emails in under 1 hour during working hours.

We are email only, and this is stated in our Instagram bio, so please send us an email at contact@edgylittlepieces.com so our customer services team can assist further

Thanks,
Team ELP

Rated 1 out of 5 stars

Wouldn’t bother ordering placed an…

Wouldn’t bother ordering placed an order over £80 on the Saturday , I messaged on the Tuesday to ask when I can expect my order , for them to refund me with no explanation, so I emailed them again for them to say they had no stock available yet they posted on tiktok the same day to say they had stock
Wouldn’t bother wasting time and money here now

4 April 2023
Unprompted review
Edgylittlepieces logo

Reply from Edgylittlepieces

Hi Charlotte,

I'm sorry to hear that you're unhappy with your experience.

If the items that you purchased had been in stock, the order would have been dispatched without any issues.

The items you chose to purchase, were not, and are still not in stock.

As explained via email, our website takes a short while to catch up with tiktok stock, meaning that you were able to purchase out of stock items due to the delay.

Rated 5 out of 5 stars

Amazing!😍😍

incredible! quality of clothes is insane, i bought 2 dresses and a lounge set which are now the best clothes to be hung up in my wardrobe! worth the money all the way

30 December 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

What makes a great company is not only having desirable products that people want to purchase, but their exceptional customer service.

Following feedback given, I received a personal letter of apology, a replacement dog tag and spare ring for it, plus some treats for Peppa and Rigsby.

Listening to customer feedback and taking speedy action to address it - what more could anyone ask for.

Thank you!

4 December 2022
Unprompted review
Rated 1 out of 5 stars

Ordered 2 items for my daughters…

Ordered 2 items for my daughters holiday last week with 7 days until she goes. Still not arrived and she goes Tomorrow. No numbers on the website to chase the order. I’m absolutely fuming. Complete waste of money.

8 July 2022
Unprompted review
Edgylittlepieces logo

Reply from Edgylittlepieces

Hi Sian,

We sent over tracking information a couple of hours ago to you, which shows that the parcel was delivered to your neighbour 3 days ago.

You then sent a reply apologising to us.

Tracking shows that the parcel was delivered 3 days ago, and the issue lies with Royal Mail not informing you that the products were delivered to your neighbours and not with ourselves

Thanks

Rated 5 out of 5 stars

2 piece and unitard

I ordered 2 items from edgy little pieces and they were perfect, fit with spot on, colour matches exactly what was on the site. I would definitely recommend to anyone. It was delivered in 2 days. This is a great little business that deserves a hype. Thank you 🥰

2 July 2022
Unprompted review
Edgylittlepieces logo

Reply from Edgylittlepieces

Thank you for your lovely review Khloe, I’m glad you like your items 🫶🏼

Rated 3 out of 5 stars

Bralet

I ordered 2 bralets for daughters Christmas. They both look really nice though the medium was quite small. The other 1 had a gem hanging off on arrival but I've ordered fabric glue so hopefully will fix ok. Response from customer support was quick

8 November 2020
Unprompted review

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