Edhardy Reviews 

667
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their authenticity, stylish designs, and comfortable feel. Many people are happy with their purchases, highlighting the great designs and overall satisfaction with the items received. Reviewers also frequently mention the fast delivery and efficient service, with items arriving quickly and in excellent condition. However, some customers experienced issues with customer service, reporting unhelpful responses, lack of communication, and problems with order tracking or missing items. There were also occasional concerns about product quality, with some items fading or prints coming off after washing, and sizing discrepancies when ordering online.

What people talk about most

Product

Consumers find product quality to be positive, with many expressing satisfaction with the designs, such as... See more

Quality

Customers generally report positive experiences with product quality, praising items like jeans, dresses, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast and efficient delivery, often... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the excellent and helpful... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just looked at all the bad reviews and felt I needed to write something. Over the last few years I reckon I’ve had at least 50+ items from this store and they are sublime. Sizing is abit hit an... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery. It´s the most beautiful baseball cap I have ever seen. The embroidery and design is stunning. Everyone comments on how cool it is.

Company replied

Rated 5 out of 5 stars

Been a great fan of Ed Hardy Designs extremely pleased with purchase. Great styles, amazing quality,quick dispatch. Highly recommend 👌👍🥇

Company replied

Rated 5 out of 5 stars

Ed Hardy never disappoints! The pieces are stylish, authentic, and arrived beautifully packaged. Feels like a real luxury experience from start to finish. Highly recommend to anyone who values quality... See more

Company replied


Company details

Written by the company

Welcome to the world of Ed Hardy - where art, fashion, and rebellion collide in a dynamic explosion of colours and design that define contemporary style. The brand transcends beyond clothing; it's a movement, a lifestyle, and a statement of individuality. At the core of Ed Hardy, is the legendary tattoo artist, Don Ed Hardy who at the age of 10, recognised the unique force of tattoo art. Growing up in the 1950s and early 1960s California pop culture, Hardy went on to earn an art school degree from the San Francisco Art Institute. He then learned to tattoo by apprenticing himself to master artists such as Phil Sparrow (the official tattoo artist of the Hells Angels Motorcycle Club). Over the last 40 years, Hardy has transformed this ancient tradition while also bringing fresh energy to painting, printmaking, and ceramics. From graphic tees to hoodies to denim jackets, Ed Hardy's designs exude a traditional and artistic quality that reflects in contemporary style, which seamlessly blends intricate tattoo designs with modern trends. Ed Hardy's iconic status is a testament to its enduring popularity and relevance in today's fashion landscape. While fashion trends come and go, Ed Hardy remains a constant, capturing the imagination and inspiring self-expression in people of all ages and backgrounds.


Contact info

4.0

Great

TrustScore 4 out of 5

667 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(667)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great. Very fast

12 August 2024
Edhardy logo

Reply from Edhardy

Hi Andrew,

Thank you for the 5-star review we really appreciate it.

Kind regards,
Jordan

Ed Hardy Customer Service

Rated 5 out of 5 stars

Lovely coat and super fast delivery…

Lovely coat and super fast delivery thank you love love love ❤️

15 August 2024
Edhardy logo

Reply from Edhardy

Hi Claire,

Thank you for the 5-star review we really appreciate it.

We love to hear that you love the coat you ordered.

Kind regards,
Jordan

Ed Hardy Customer Service

Rated 3 out of 5 stars

Great service

Great service
I ordered the combats and they were lovely, only issue the medium was to big so had to reorder the small I’m a size 10
As I needed it the same week I had to reorder next day delivery as they wouldn’t of been enough time to get the small sent out
Unfortunately lost about £8

15 August 2024
Edhardy logo

Reply from Edhardy

Hello,

Thank you for taking the time to share your experience with us. We're delighted to hear that you loved the combats, though we’re sorry to learn that the medium size didn’t fit as expected.

We understand how important it is to get the right size quickly, especially when you need it for a specific time. We apologize for any inconvenience caused by having to reorder and the extra cost you incurred for next-day delivery.

Kind regards,
Jordan

Ed Hardy Customer Service

Rated 5 out of 5 stars

Love my new pink baby t-shirt

Love my new pink baby t-shirt. Good quality material, great fit and lovely design.

14 August 2024
Edhardy logo

Reply from Edhardy

Hi Elaine,

Thank you for the 5-star review we really appreciate it.

We love that you love your pink baby t-shirt.

Kind regards,
Jordan

Ed Hardy Customer Service

Rated 5 out of 5 stars

I’m obsessed😍😍

I’m obsessed, every time the clothing is so gorgeous and incredibly made unreal quality and attention to detail and fits me so beautifully. It’s rare I ever feel confident but as soon as I put anything ed hardy on I instantly feel amazing

14 August 2024
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Reply from Edhardy

Hello Elise,

Thank you so much for your amazing feedback! We're thrilled to hear that you feel confident and amazing in your Ed Hardy pieces. It’s wonderful to know that our quality, attention to detail, and fit have made such a positive impact on your wardrobe.

Your kind words inspire us to continue creating clothing that makes our customers feel their best. We’re so glad that Ed Hardy has become a brand you love and trust.

Kind regards,
Jordan

Ed Hardy Customer Service

Rated 5 out of 5 stars

Great product

13 August 2024
Edhardy logo

Reply from Edhardy

Hi Zuri,

Thanks for the 5-star review we really appreciate the great feedback.

Thanks
Jordan

Ed Hardy Customer Service

Rated 1 out of 5 stars

I made an order and you sent me a…

I made an order and you sent me a damaged jeans

12 August 2024
Edhardy logo

Reply from Edhardy

We're very sorry to hear that the jeans you received were damaged. This is not the experience we want for our customers. Please reach out to our customer service team at hello@edhardy.co.uk, and we’ll make sure to arrange a replacement or refund as quickly as possible. We’ll also investigate this issue to ensure it doesn’t happen again. Thank you for bringing this to our attention.

Rated 4 out of 5 stars

The sizing in the website was not…

The sizing in the website was not understandable, so I had to hope for the best when I ordered, but I got my size right. The comunication was great.

2 August 2024
Unprompted review
Edhardy logo

Reply from Edhardy

Hello,

Thank you for sharing your experience with us! We're glad to hear that you were able to find the right size and that our communication met your expectations.

However, we apologize for any confusion you experienced with the sizing information on our website. We understand how important clear sizing guides are, and we're committed to improving this aspect of our site to ensure a smoother shopping experience for all our customers.

Kind regards,
Jordan

Ed Hardy Customer Services

Rated 5 out of 5 stars

Well made looks good

Well made looks good. The M/32 fits amazing even without a belt.

9 August 2024
Edhardy logo

Reply from Edhardy

Hello,

Thank you for your feedback! We’re thrilled to hear that you’re happy with the quality and fit of your purchase. It’s great to know that the size fits you perfectly, even without a belt.

If you need any further assistance or have any other questions, we’re here to help. We look forward to serving you again soon!

Kind regards,
Jordan
Ed Hardy Customer Service

Rated 1 out of 5 stars

Completely different item sent the…

Completely different item sent the other seemed to be a store item discoloured an worn the guy Jordan half communicated with minimal effort an long duration of waiting between “technical issues” do not buy from these direct they should be professional an happy that they did not end up like ringspun cause they deserve nothing less

6 August 2024
Edhardy logo

Reply from Edhardy

We sincerely apologize for the frustrating experience you've had. Receiving a different and worn item, along with poor communication, is far from the service we aim to provide. This certainly doesn’t reflect our usual standards, and we regret the inconvenience caused.

Please reach out to our customer service team at hello@edhardy.co.uk, and we'll do our best to make this right for you. We’re also reviewing this incident internally to prevent similar issues in the future. Your feedback is valuable, and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

1st class

Great communication.
Updates etc. Fast delivery. Would highly recommend

5 August 2024
Edhardy logo

Reply from Edhardy

Hi Samantha,

Thanks for the 5-star review we really appreciate it.

Thanks
Jordan

Ed Hardy Customer Service

Rated 5 out of 5 stars

Great product great price

Great product great price , great return for smaller size. Will certainly use again.

7 August 2024
Edhardy logo

Reply from Edhardy

Hi Irene,

Thank you for your positive feedback! We’re thrilled to hear that you’re satisfied with the product, pricing, and our return process. It’s wonderful to know that you found everything to your liking and that we could accommodate your size exchange smoothly.

Kind regards,
Jordan

Ed Hardy Customer Service

Rated 5 out of 5 stars

Ed Hardy

bought my son his first Ed Hardy in the 80`s - just bought him a\ new t shirt for his hols - he`s 40 now ¬!!!

13 August 2024
Unprompted review
Edhardy logo

Reply from Edhardy

Hello,

Thank you for your fantastic review! It’s wonderful to hear that Ed Hardy has been a part of your son’s wardrobe for so long.

We’re thrilled that you chose us for his new t-shirt for his holidays. We hope he enjoys the latest addition to his collection as much as he did his first piece back in the ‘80s.

Kind regards,
Jordan

Ed Hardy Customer Service

Rated 5 out of 5 stars

I ordered a pair of jeans which were too big

I ordered a pair of jeans which were too big, so I contacted them to ask if I could swap them for a smaller size. They said it was no problem at all. They explained how to return them and what would happen on them receiving the goods back to them sending out a replacement pair. Fab customer service.

5 August 2024
Edhardy logo

Reply from Edhardy

Hello Charley,

Thank you for sharing your experience! We’re delighted to hear that our customer service team was able to assist you with your exchange so smoothly. It’s great to know that the process was clear and easy for you, and that you were satisfied with the service.

We strive to make sure our customers feel supported every step of the way, and your feedback is truly appreciated. If you need anything else in the future, don’t hesitate to reach out—we’re always here to help.

Thanks again for choosing us!

Kind regards,
Jordan

Ed Hardy Customer Service

Rated 5 out of 5 stars

Good quality I like it 5*

Good quality I like it 5*

12 August 2024
Unprompted review
Edhardy logo

Reply from Edhardy

Hi Sandra,

Thanks for the 5-star review we really appreciate the great feedback.

Thanks
Jordan

Ed Hardy Customer Service

Rated 5 out of 5 stars

Fast delivery

Fast delivery

5 August 2024
Edhardy logo

Reply from Edhardy

Hi Victoria,

Thanks for the 5-star review we really appreciate the great feedback.

Thanks
Jordan

Ed Hardy Customer Service

Rated 5 out of 5 stars
Edhardy logo

Reply from Edhardy

Hi Caroline,

Thanks for the 5-star review we really appreciate the great feedback.

If you ever need any further assistance please don't hesitate to reach out to our customer service team again.

Thanks
Jordan

Ed Hardy Customer Service

Rated 5 out of 5 stars

Fast delivery and lovely products

Fast delivery and lovely products. I can highly recommend

18 July 2024
Unprompted review
Edhardy logo

Reply from Edhardy

Hi Joanne,

Thanks for the 5-star review we really appreciate the great feedback.

Thanks
Jordan

Ed Hardy Customer Service

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