My experience with Editorialist was seamless. With Selfridges, not so much. They double-fulfilled my order and as of now are not allowing me to return one of the body gua shas even though I did not op... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot believe how superb the customer service & experience was... purchased a suede Bottega Veneta jacket. They proactively let me know that Selfridges (the company fulfilling the order) was passing... See more
Company replied
First, let me talk about placing the order - the size I ordered was no longer available, but I received an email from the Editorialist telling me they were searching from the dress from other plac... See more
Company replied
Their order support seemed very personalized. I was contacted to verify the delivery address because the zip code didn't match the address and I needed to correct it. Then the product wasn't availa... See more
Company replied
Company details
- Online marketplace
- Beach Clothing Shop
- Children's clothes shop
- Men's clothes shop
- Stylist
- Ladies' clothes shop
Written by the company
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Contact info
344 West 38th Street, 205 New York, NY 10018 United States, 10018, New York, United States
- shop@editorialist.com
- editorialist.com
4.2
Great
446 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Where are the options to cancel…
Where are the options to cancel pre-orders or where are the options if an item is unavailable and they have 48 hours to find it where are my options? I’m given none if they promised me a product that I placed an order for and there’s seems to be an issue why am I not given any options to cancel this especially if a product is not going to ship out for another month in a week?
11 December 2025
Unprompted review
Reply from Editorialist
Hi Erika! We completely understand your frustration about not seeing options to cancel or manage your order. Upon checking, your order was cancelled just 4 hours after it was placed. We know it can be confusing when pre-orders or unavailable items have timing restrictions, and we always aim to act quickly to minimize any inconvenience. Our support team is happy to help if you’d like to explore alternatives or check on future availability. We truly appreciate your understanding and patience.
Trash. No clear idea if order was processed or not.
Placed order with notification of confirmation only to be told later it couldn't be fulfilled.
8 December 2025
Unprompted review
Reply from Editorialist
Hi Kyle! We’re sorry your order couldn’t be fulfilled. Many of our items are fast-moving, and some were low in inventory or sold out sooner than expected. Our support team has reached out to you — kindly check your inbox. We appreciate your understanding.
LIED ABOUT SALE!
1st said candle was originally priced at $89.99 & on sale for $69.99. NOT TRUE! Was $69.99 AS PRICED. LIES, LIES, LIES... I'll never buy from your company again because I don't need LIARS in my life, especially when purchasing a product I LOVE!
9 December 2025
Unprompted review
Reply from Editorialist
Hi A J! Thank you for your feedback — we understand how frustrating this must feel. Prices on our site are system-generated, and we don’t manually set them. Sometimes this can create differences between list and sale prices. Whenever a purchase is processed at a lower price than displayed, we automatically refund the difference. If you’d like, our support team can review your order to ensure everything is correct — you can reach out to us at shop@editorialist.com
This was my first order
This was my first order. Your website was easy to shop, communication was clear and timely. My package (which is a gift for my granddaughter, therefore extremely important to me) arrived in a timely fashion, and in perfect condition. Thank you.
3 December 2025
Reply from Editorialist
Hi Denise! hank you so much for sharing your experience! We’re delighted to hear that your first order with us went smoothly. It’s wonderful to know that our site was easy to navigate and that our updates kept you informed throughout the process. We’re especially happy that the gift for your granddaughter arrived on time and in perfect condition — moments like that truly matter. We appreciate your trust and hope to assist you again soon!
Reply from Editorialist
Hi Armaly! Thank you so much! We’re glad everything arrived perfectly and that you love your item. We appreciate you shopping with us!
Sent the wrong item.
4 December 2025
Reply from Editorialist
Hi Bob, We’re truly sorry to hear that you received the wrong item — this is never the experience we want for our customers. Our team has already reached out to you via email, and we’re currently reviewing your order so we can sort this out as quickly as possible.
Thank you for your patience, and we look forward to resolving this for you soon.
Reply from Editorialist
Hello Vicki! Thank you so much for your feedback! We're delighted to hear that your order arrived promptly. Your satisfaction means a lot to us, and we look forward to assisting you again soon.
Shady business practices - DO NOT BUY
I ordered a pepper grinder and one day later, received an email that it was unavailable but that they would continue to source it. The email I received came in at 1:02am. There was a line in their email that I could email them if I wanted to cancel it. I responded at 7:43am that same morning to cancel my order. At the time, I had not received any notifications from the company.
I then received an email that a ticket was created for my request. Hours later, I receive another email with "good news" that they were able to source my item. I wrote AGAIN to Editorialist stating I wanted to cancel my order.
I didn't receive another email until almost 2 full business days later stating that they couldn't cancel my order because it was already placed.
I am not sure how much more quickly I could have responded to avoid this situation. I'm incredibly upset that Editorialist takes their time to respond to me, but tells me essentially that my "order was processed faster than my email came in to them." I still haven't even received a shipping notice from the company! I don't want to pay shipping to receive or return this item that I wanted to cancel, but afraid I got duped by this shady company.
2 December 2025
Unprompted review
Reply from Editorialist
Hi! We’re very sorry for the inconvenience you experienced. Due to the holiday rush, our processing and support teams have been handling unusually high volumes, which led to delays in responding. Our system also sends automatic sourcing updates every few hours, and we understand how this may have caused confusion about the item’s availability. We’re actively improving this process to prevent misunderstandings in the future. We’d like to make this right for you. Please contact us at shop@editorialist.com, and our team will be happy to assist.
NO RESPONSE
I sent a message the day i received my package letting this company know I was sent the wrong item. I got no response so I place a claim to my bank .
3 December 2025
Reply from Editorialist
Hi Sunita! Hi Sunita — we’re updating our response from 10 days ago to ensure we can assist you properly. We’re very sorry you received the wrong item. We’ve reached out to the email we have on file for your order, as well as the email used here, but haven’t received a reply. We also checked our support inbox and didn’t find any messages from you.
Please check your inbox and spam folder for any emails from us — you can simply reply to those messages so we can help resolve this issue. We look forward to hearing from you and assisting with your order as quickly as possible.
shoes were here within 2 days!
4 December 2025
Reply from Editorialist
Hi Jaeden! Thank you for your feedback! We’re thrilled to hear your shoes arrived so quickly and that you’re happy with your experience. We look forward to helping you again soon!
Above and beyond to make it right
They might not have had their systems updated with inventory but they took care of getting the order even covering the extra cost. Much appreciated
1 December 2025
Reply from Editorialist
Hi Steve! Thank you for your kind words! We’re glad we could get your order to you and cover the extra cost. Your appreciation means a lot, and we’re always happy to go the extra mile for our customers.
Fast delivery and exact product
3 December 2025
Reply from Editorialist
Hi Maria! Thank you for your kind words! We’re delighted your order arrived quickly and exactly as expected. We look forward to serving you again soon!
Reply from Editorialist
Hi Jeanine! Thank you for sharing your experience! We’re glad to hear you found ordering easy, enjoyed great pricing, and received your order quickly. We look forward to assisting you again soon!
The Best service
3 December 2025
Reply from Editorialist
Hi Lily! Thank you so much for your kind words! We’re thrilled to hear you had a great experience and appreciate your support.
Reply from Editorialist
Hi Nisarg! Thank you so much for your kind words! We’re truly glad to hear that your experience with us has been helpful. Your appreciation means a lot to our team. If you ever need anything in the future, we’re always here to help.
Editoralist - buyer beware
Editoralist advertised for sale an expensive handbag that I purchased online in good faith only to find out they did not have it in stock and were looking for one. Meanwhile my money sat in limbo. When they ultimately found one it would have required another payment of about $215.00 in import fees to re-secure the purchase. No thank you! That’s not how I do business and neither should they. What is the point of advertising a product for sale that is not in stock? This misleads the customer and leads to anger and frustration. I requested they cancel the order at that point and it was not processed - however, it took time away from my finding the hand bag again from another vendor with the option of it possibly selling out in the meantime or having to pay more money somewhere else, which is what I had to do.
17 November 2025
Unprompted review
Reply from Editorialist
Hi Robin! We’re truly sorry for the frustration this experience caused. Some items on our site require sourcing directly from our merchant partners, and in rare cases availability or duties can change. We’ve reviewed your order and have processed the cancellation. If you haven’t already, please check your email for confirmation. We appreciate your feedback and will use it to improve transparency and prevent situations like this moving forward.
I had a small login issue with an app…
I had a small login issue with an app and reached out to Editorialist's customer service. They were incredibly helpful and resolved everything quickly. It's rare to find such good customer support these days. Thank you Anica, you made my day better!
14 November 2025
Unprompted review
Reply from Editorialist
Hi Noah! Thank you so much for your kind words! We’re thrilled to hear that Anica was able to assist you quickly and make your day a little easier. We truly appreciate you taking the time to share your experience — it means a lot to our team. If you ever need anything in the future, we’re here to help!
Good Discounts
Ordered a paid of JW Anderson x Wellipets frog clogs and was happy to find that they were able to secure a discounted price that was $74.00 cheaper than the original price listed on the Editorialist website and $200.00 dollars cheaper than the price listed on the Wellipets website. Pleasantly surprised to find that I was able to save so much on a purchase I was expecting to be quite costly.
18 November 2025
Unprompted review
Reply from Editorialist
Hi Logan! Thank you so much for sharing your experience! We’re thrilled to hear that you were able to secure such a great deal on the JW Anderson x Wellipets frog clogs. Our team always works hard to find the best possible prices for our clients, and we’re glad the savings made your purchase even more enjoyable. We truly appreciate your support and look forward to assisting you again soon!
Phenomenal
Phenomenal. I had reservations about purchasing a Max Mara sweater using Editorialist but I already had one and wanted a second one while it was still available. Price was incredible, Editorialist was so communicative and kept me informed every step of the process that they will be my go to source for luxury items. Oh my! A terrific experience!
12 November 2025
Reply from Editorialist
Hi Claire! Thank you so much for this amazing review! We’re truly happy to hear that your experience exceeded expectations. We understand how important it is to feel confident when purchasing luxury items, and we’re glad our communication helped make the process smooth and reassuring. Look forward to assisting you again anytime!
The product selection is great with…
The product selection is great with competitive pricing. The customer service was excellent- very prompt and responsive to questions; much better communication than other sites.
13 November 2025
Reply from Editorialist
Hi Michelle! Thank you so much for your kind words! We’re thrilled to hear you enjoyed our product selection and competitive pricing. It’s also wonderful to know our team was able to support you promptly and clearly. We always aim to provide the best experience possible. Look forward to assisting you again anytime!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.