My experience with Editorialist was seamless. With Selfridges, not so much. They double-fulfilled my order and as of now are not allowing me to return one of the body gua shas even though I did not op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot believe how superb the customer service & experience was... purchased a suede Bottega Veneta jacket. They proactively let me know that Selfridges (the company fulfilling the order) was passing... See more
Company replied
First, let me talk about placing the order - the size I ordered was no longer available, but I received an email from the Editorialist telling me they were searching from the dress from other plac... See more
Company replied
Their order support seemed very personalized. I was contacted to verify the delivery address because the zip code didn't match the address and I needed to correct it. Then the product wasn't availa... See more
Company replied
Company details
- Online marketplace
- Beach Clothing Shop
- Children's clothes shop
- Men's clothes shop
- Stylist
- Ladies' clothes shop
Written by the company
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Contact info
344 West 38th Street, 205 New York, NY 10018 United States, 10018, New York, United States
- shop@editorialist.com
- editorialist.com
4.2
Great
446 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM- do not order using this company. will charge you and no ability to follow up on orders
I placed an order, received an email (1 week ago)saying they were contacting shipping partners and will confirm order shortly and I will not be charged until order is confirmed. I have been charged, and not received any confirmation on order despite sending email follow ups to the emails they recommend at customercare, shop. Total scam
16 December 2025
Unprompted review
Reply from Editorialist
Hi Andrea! We’re sorry for the confusion and understand how concerning this can feel. Please note that we do not charge for orders that are cancelled before processing. What you’re seeing is a temporary authorization hold placed by your bank when the order was initiated. Once the order is cancelled, the hold is automatically released and typically returns to your account within 1–5 business days, depending on your bank’s processing time.
We can assure you that no unprocessed orders are charged. We recommend checking directly with your bank, as they can confirm whether the amount is still pending or already released. Our team is also happy to help clarify this—please reach out to us at shop@editorialist.com, and we can provide guidance and a transaction receipt to avoid any misunderstanding.
Reply from Editorialist
Hi Ed! So happy to hear that! 💛 We’re glad the gift was a hit and that everything arrived promptly. Thank you for taking the time to share your experience—we really appreciate it!
Delayed order/ wrong team
Not only was my order delayed, but when I received my order, they sent me the wrong team shirt and now I can’t order another one before the day I needed it by. They offered for me to keep the shirt at 50% off, but I have no use of it considering it’s a completely different team than I ordered.
17 December 2025
Reply from Editorialist
Hi Joana! We’re really sorry about the delay and that the wrong team item was sent. Our support team has reached out via email because we’d love to make this right for you—please check your inbox so we can sort it out. Thanks for your patience!
SCAM COMPANY
I ordered Shoes for my Niece, on the Editorialist website. Later, I received an Email stating "We've received your order, we really appreciate it. We're now contacting our shipping partners and will confirm your order shortly. You won't be charged until your order has been confirmed."
Four hours later I received another Email stating "We’re writing to provide you with a quick update regarding your order. The specific piece you selected is currently unavailable from the original store. Should we be unable to locate the item within 48 hours, your order will be canceled, and any payment made will be released within 5-7 business days".
The Shoes were Unavailable and the Company would try to find the Shoes from another Merchant. I waited and never heard anything back from the Company. My Money was taken out of my Bank Account and the Shoes were never shipped. I wrote to the Company SEVERAL times inquiring about my Order. I eventually asked for the Order to be Cancelled and a Refund issued. They have sent me several Email responses that seem to be written by AI. I have not received the Shoes or my Refund. I also tried calling their Company but was not successful. I WOULD NOT RECOMMEND THIS COMPANY. THE CUSTOMER SERVICE SUCKS, AND THERE IS NO COMPANY PHONE NUMBER ONLY AN EMAIL.
UPDATE: I notified my Bank, and my Bank assured me they would handle it. Later that day after they were contacted by my Bank, I received an Email from Editorialist with an apology and my refund issued. My advice is to contact the proper Authorities if you feel like you are being taken advantage of, or cheated out of your hard earned money. The Company asked me to change my review on TRUSTPILOT..BUT I WILL NOT CHANGE THIS REVIEW, BECAUSE IT'S THE TRUTH!!
19 December 2025
Unprompted review
Reply from Editorialist
Hi Karibia! We’re really sorry for the frustration and confusion with your order. Upon checking, your order was cancelled and the refund was successfully processed from our end on December 22, 2025. The delay you experienced was due to the busy holiday season affecting shipment times, and we understand how frustrating that must have been. Please know that we take your feedback seriously and are reviewing our processes internally to improve communication and avoid this in the future. We truly apologize for the inconvenience and appreciate you sharing your experience.
Great pricing
Great pricing, the item arrived two days before its originally delivered date! 10/10 overall I will order from this place again.
19 December 2025
Unprompted review
Reply from Editorialist
Hi Alicia! Thank you so much for your kind words! We’re thrilled to hear the item arrived early and that you had a great experience. We appreciate you!
I don’t t even want to leave one star I…
I don’t t even want to leave one star I ordered 2 dresses and they do not fit I want to return them. They sent me a link for a return label that totally does not work and I’ve emailed at least 3 times and pleaded for them to send me a return label directly to my email and no response.. this is horrible and disgusting behavior I’m being ripped off for over $360 how dare they do this my order # is 36853778 and I want a return label so I can send this order back like they claimed I could return. They do t respond probably so they get through the small window of returns. They are a fraudulent and scamming thrives
15 December 2025
Unprompted review
Reply from Editorialist
Hi Jacqueline! We’re really sorry for the frustration this has caused and completely understand how stressful this situation feels. Please know that we do not scam anyone, and we take every return seriously. After checking your orders, both have an active return status and the return labels were sent to your email. I also tested the label myself, and it appears to be working fine. One of our support team members has already responded to your emails. We make sure every inquiry is addressed, though responses can be slightly slower on weekends.
If you didn’t see the return label in your inbox, please let us know right away so we can make this right and ensure your return is processed smoothly. We truly want to make your experience a positive one.
Seemingly impossible to file a return!
For some reason my order of a Fendi belt duplicated. I received two. I'm on the site trying to file a return, but the option does not exist under my order screen. I can see both orders, there's a link for return policy, but no option to actually return. Of course there is no phone number I can call for help becomes companies don't believe in humans anymore. One issue after another with this process...
20 December 2025
Unprompted review
Reply from Editorialist
Hi Jeffrey! Thanks for sharing your experience! We’re glad to let you know that one of our support team members has reached out to help you with your return. I’ve also confirmed that this item is not final sale, so you’ll be able to process the return from your side. Our support team is always available via shop@editorialist.com, and we include this contact in all order notifications so you can reach us anytime. We’re happy to assist and make sure the process goes smoothly for you!
Customer Service for the Win
Had a slight hiccup with my order (ordered something on Cyber Monday) and my order was canceled by mistake, customer support was on it right away and were a pleasure to work with. If you get June, you will not have any issues (Thanks June!). Would order from them again, no hesitation.
19 December 2025
Reply from Editorialist
Hi Cam! Thanks so much for your kind words! 😊 We’re so glad June and the team could help sort everything out quickly. Mistakes happen, but it means a lot that you had a smooth experience in the end. Can’t wait to have you shop with us again!
Reply from Editorialist
Hi Wayne! We really appreciate your feedback! It’s wonderful to hear that you’re happy with both the product and the price. Thank you for sharing your experience!
Super resourceful
The item I ordered was out of stock and Editorialist was able to source it elsewhere super quick! Great customer service.
13 December 2025
Reply from Editorialist
Hi Isaiah! Thank you for your kind feedback! We’re glad we were able to quickly source the item for you despite the initial availability issue. Our team works hard to find the best solutions and keep things moving smoothly. We truly appreciate your trust in us and are happy to hear you had a great experience!
Awesome customer support
Their order support seemed very personalized. I was contacted to verify the delivery address because the zip code didn't match the address and I needed to correct it.
Then the product wasn't available where I ordered it. They found the identical.product at another store very quickly and didn't even charge me for the additional cost!!!
Everything was handled very quickly!!!
17 December 2025
Unprompted review
Reply from Editorialist
Hi Lori! Thank you so much for taking the time to share your experience with us! We truly appreciate you noticing the care our team puts into each order. Our customer support is 100% human, and every inquiry is reviewed and handled manually to make sure nothing is missed. We’re also grateful for your quick responses—it really helps us move things along efficiently. We’re so glad we were able to source the item for you quickly and make the process smooth.
Thank you again for your kind words. We’re happy to know you had a great experience with us!
Reply from Editorialist
Hi Orlando! Thank you for your feedback! We’re glad to hear your order arrived on time, well-packaged, and that you’re happy with the quality. We really appreciate you taking the time to share your experience!
Never deal with a company that you…
Never deal with a company that you cannot reach by phone! I was sent an email that my order item was unavailable & that I could cancel, So I emailed cancel, as requested. A few hours later I get another email saying item was in stock. Plus the cost was more than buying direct from Bloomingdales. So no go with this on line retailer ever again.
10 December 2025
Reply from Editorialist
Hi Carol! We’re really sorry for the confusion regarding the messages you received. Our system automatically sends an “unprocessed order” notification if an order isn’t processed within 4 hours. Our purchasing team works hard to fulfill all orders as quickly as possible, which in this case caused some mixed signals.
Upon checking, the unprocessed order notification was sent to you on December 1, 2025, at 8:02 PM (EST), and your cancellation request came in on December 2, 2025, at 6:30 PM (EST). By that time, your order had already been processed. We sincerely apologize for any frustration this caused and appreciate you bringing it to our attention. Your feedback helps us improve our processes to make sure this kind of confusion doesn’t happen in the future. Thank you for your understanding.
Updated review
Updating - they clarified that I was given a refund. Confusing that I was refunded and charged later. They handled this issue quickly, thank you
3 December 2025
Unprompted review
Reply from Editorialist
Hi Sarah, we truly appreciate your patience and are glad to hear that everything has now been resolved. We’re happy our support team was able to assist you and address the issue quickly. Thank you as well for taking the time to update your feedback. Our support team and my team will be delighted to know you gave us the opportunity to work through this together.
Customer service representative, Pearl, is terrific
Pearl responded promptly and was efficient, professional and kind. She is so helpful and an asset to your team!
16 December 2025
Reply from Editorialist
Hi Katherine! Thank you so much for your kind words! We’re thrilled to hear that Pearl provided such prompt, professional, and helpful support. We’ll be sure to share your feedback with her—she’ll be delighted!
Quick delivery!
11 December 2025
Reply from Editorialist
Hi Elena! Thank you for your feedback! We’re thrilled to hear your order arrived quickly. We appreciate you taking the time to share your experience!
Extremely Unhappy: No updates on the whereabouts Of my package as well as no access to cancelling order
I have order my package about 2 weeks ago and I haven’t received any updates on when the arrival of my package will be. The last email I had gotten was an email saying my order was confirmed after it supposedly was “out of stock” there’s no information on how to cancel this order, nor any updates on when I will received my package. I would highly not recommend as their responsiveness to orders is very poor and im extremely upset as I got scammed out of my 50 dollars. Very un happy and I hope to hear a response soon about this.
1 December 2025
Unprompted review
Reply from Editorialist
Hi Sammy! We’re really sorry for the frustration and understand why this experience has been upsetting. Our support team has reached out to you via our official email shop@editorialist.com so we can resolve this for you as quickly as possible. Please check your inbox and spam folder, and we’ll take care of this with you directly. Thank you for bringing this to our attention — we’re here to help.
I have not received my purchase
I have not received my purchase
Can someone reach to me with a tracking number.
If not I would like a refund.
8 December 2025
Reply from Editorialist
Hi Alexander, we’re really sorry for the confusion and understand how concerning this is. Our support team has just reached out to you via our official email shop@editorialist.com with the tracking details so we can get this resolved as quickly as possible. Please check your inbox and spam folder, and we’ll be happy to assist further if needed. Thank you for your patience — we’re here to help.
Great shopping experience!
I received my Adidas country’s in a timely fashion. They fit beautifully and will continue to use the Editorialist in the future. Great choices on their website. So much merchandise!
9 December 2025
Reply from Editorialist
Hi Alison! Thank you so much for the kind words! We’re thrilled to hear your Adidas Country shoes arrived on time and fit perfectly. It’s great to know you’re enjoying the variety on our site, and we truly appreciate your support. We look forward to shopping with you again soon!
Great communication
Company provided excellent communication and completed my order. Thanks editorialist !
11 December 2025
Reply from Editorialist
Hi Mj! Thank you so much for your feedback! We’re thrilled to hear you had a smooth experience and that your order was completed successfully. We truly appreciate your support and look forward to serving you again!
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