Edwin Lake Reviews 

75
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I found Edwin Lake via recommendations on a local Facebook Group. I was not disappointed. Amazing service and great communication from the start. I had a Level 2 Survey and as a First Time Buyer w... See more

Rated 5 out of 5 stars

Communication from Emma and Richard was friendly, professional and timely. Richard produced a thorough report in a short time, and I really appreciated that he the time to talk me through the valuati... See more

Rated 5 out of 5 stars

I was extremely impressed with the service I received. From my initial request for a quotation, through Richard's site visit and right up to receiving the final report, the company was consistent... See more

Rated 5 out of 5 stars

I recently used Edwin Lake to carry out a survey on a property I was purchasing . In the end I didn't go ahead with the purchase due to many complications and the process was also made tricky includi... See more

Company details

  1. Structural engineer
  2. Appraiser
  3. Property valuer
  4. Property Consultant

Information provided by various external sources

Edwin Lake Chartered Surveyors is an independent practice of property surveyors, specialising in providing clients in Bristol, Bath and the surrounding areas ..


Contact info

4.9

Excellent

TrustScore 5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(75)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service

I found Edwin Lake via recommendations on a local Facebook Group. I was not disappointed. Amazing service and great communication from the start.
I had a Level 2 Survey and as a First Time Buyer who didn’t really know what they were doing, I really appreciated that time was taken to ring and talk me through the survey after it had been completed that day. The full report followed shortly after and it was very clear and comprehensive. The section specifically for the solicitors
came in handy.
I would highly recommend Edwin Lake, and would definitely use again if I ever moved.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, professional service!

I was extremely impressed with the service I received. From my initial request for a quotation, through Richard's site visit and right up to receiving the final report, the company was consistently prompt, professional and helpful. The pricing was very reasonable compared with other quotes I received.

The whole process was handled efficiently and with excellent communication throughout from Emma.

I would not hesitate to recommend their services.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Prompt and professional

Richard was able to get to me at short notice and completed his valuation report quicker than expected. Very professional and would not hesitate to recommend.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Gold standard

Edwin lake,four properties for Inheritance survey.Good communications with Ema always answered phone,Richard surveyor on time and professional quick with surveys
Would highly recommend.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Level 2 Survey

I recently used Edwin Lake to carry out a survey on a property I was purchasing . In the end I didn't go ahead with the purchase due to many complications and the process was also made tricky including access for survey because of the vendors .
It was a challenging time for me but I am very grateful that I had chosen Richard and Emma for the survey. They were extremely knowledgeable, efficient and professional whilst being very supportive as well as generous with their advice and time . The survey was carried out very thoroughly and with great detail .I will definitely be using them ,hopefully in the not to distant future when I find another property and wouldn't hesitate too recommend them to friends and family . Thank you both

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend! Professional, thorough and honest!

Emma was extremely helpful from the moment I made contact. As a first time buyer I found it quite confusing however Emma explained everything in detail and made sure I understood the process and what was involved.
When Richard was at the property completing the survey, he called me to talk me through his findings and explain in detail what would be on the report and why. He was extremely thorough, honest and helpful. I received the report within 10 working days.
I would absolutely recommend and will also use them again.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Edwin Lake

Fantastic service from Edwin Lake. From the moment I first spoke to Emma on the phone I knew I was in good hands. Zero pressure and so helpful through the entire process. We needed to reschedule due to timelines with the seller and they were brilliant at being accommodating. Richard who completed the survey was very thorough in going through everything with me on the phone, and the report was very good. Happy with my level 2 survey, thank you. Would not hesitate to recommend.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

We used Edwin Lake to complete a survey.

We recently used Edwin Lake to complete a survey for our house purchase. We were impressed with the service that they provided from start to finish. The communication from Emma and the Surveyor Richard who carried out the inspection was excellent. We would happily use their services again.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Survey report

My first contact was a lady called Emma, she was so helpful and really lovely to speak to on the phone, she arranged my survey, Richard was delightful. He phoned me on the day of the survey, he talked me through step-by-step so I understood everything he was telling me, the survey report he wrote was excellent, could understand everything on it and explained very well, thank you so much for everything you helped me with.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Very reliable service from the team from start to finish and a thorough survey undertaken. Also a very detailed report which Richard went through verbally before issuing which was most helpful. Would definitely recommend this company for all survey/ valuation requirements.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Very thorough survey with detailed…

Very thorough survey with detailed report. Richard discussed the findings with us and was available for further questions. The office team were also very helpful in setting up the survey and answering questions - working extra hours to ensure we received the full survey report in a timely manner.
The survey helped to clarify the work needed on an old house prior to purchase and will be a useful resource now we have moved in. We wouldn’t hesitate to recommend Richard and the team at Edwin Lake to others.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Emma handled all the communication and scheduling — she was superb, friendly, and incredibly accommodating despite our tight timeline. Richard carried out the Level 1 survey and was highly professional, delivering an exceptionally detailed and thorough report. Both were brilliant to deal with. 100% recommended.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and detailed, thorough report!

We used Edwin Lake after my sister had an excellent survey experience with Richard. From the initial moment of contact, both Emma and Richard were helpful, accommodating and communicative. Prior to the survey we were asked if we wanted Richard to focus on any aspect of the property or had any initial concerns. Richard rang immediately after the survey with verbal feedback and ran through every aspect he had looked at. We then received a very detailed report and had an immediate response when we asked for further details on something he mentioned. We couldn’t fault anything about the experience and recommend Richard and Edwin Lake to anyone. Thank you, you have given us peace of mind in the daunting process of buying our first home!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Very comprehensive survey and friendly interactions with both Richard and Emma. Richard took the time to go through the survey with me at length over the phone which was really helpful, and has been available and quick to respond to my questions. He clearly spent a long time at the property, and provided a very impressive level of detail in the survey. Thank you!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service and communication

Thanks to both Richard and Emma for making the survey process so easy! After calling to arrange an L2 report at a busy time of year Emma managed to find a spare timeslot that sped the process up. Richard took the trouble to call on the same day as visiting the property to report his findings and areas of note, before following up with the full report within a week. The report itself was very thorough and easy to understand and included helpful photos of some features highlighted in the text. We would happily recommend Edwin Lake!

4 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look