Elizabeth V did exactly as I asked and was efficient and helpful. I cancelled as I don't need the service anymore. She made the cancellation effortless, rather than obstructive, which can be the... See more
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Dear Sir / Madam, I just had a great experience with one of your employees, Iraia M. Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all... See more
Company replied
Sadly had to cancel our contract after many years of excellent service. 18 years, I think. As a start-up company, the ability to trade faxes was essential, we could not have done without it. Now we a... See more
Company replied
First time user of efax, and of ever sending a fax! The phone representative Mariana (hope I heard correctly) and Anne Lenihan via the chat box were incredibly helpful. Very quick pick up of calls an... See more
Company replied
Company details
Information provided by various external sources
eFax's world renowned online faxing service allows you to send and receive faxes over the internet safely and securely using your email account or the eFax mobile app. Faxes can be sent via PC or Mac computer, tablets and Android or iOS smartphones. Se...
Contact info
Dragon Road, HG1 5DB, Harrogate, United Kingdom
- efax.co.uk
4.9
Excellent
634 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I tried multiple times to send a fax
I tried multiple times to send a fax. First through website then through email. After 10 attempts or so only one page was actually sent. I have been charged £7.20 per day or in some cases multiple times per day. I've cancelled and asked for refund. In the end I was able to use Dropbox fax which took 1 x to successfully send. I wouldn't recommend using this service
13 August 2025
Unprompted review
I had great support experience today…
I had great support experience today with Raffaele.
He was swift, straight to the point and he has very good communication skills! Thank you Raffaele!
14 August 2025
Unprompted review
Good customer service via the phone.
Good customer service via the phone.
5 August 2025
Unprompted review
Kindness and efficiency
28 July 2025
Unprompted review
Elizabeth helped me to resolve the…
Elizabeth helped me to resolve the issue I was having sending faxes efficiently and politely and I was quickly back up and running again.
16 July 2025
Unprompted review
I spoke to Elizabeth who was polite and…
I spoke to Elizabeth who was polite and helpful and resolved an issue with sending a fax to a premium number. Thank you.
4 July 2025
Unprompted review
Long hold but when you reach an agent…
Long hold but when you reach an agent they are very helpful. I spoke with Elizabeth V who was very efficient and kind.
2 June 2025
Unprompted review
Stefan Customer Support resolved quickly yesterday…
Stefan resolved quickly yesterday 19/5/25. Very patient, friendly and competent.
I feel he would be such a strong member of an any customer support team.
Thank you again Stefan.
Kind regards.
Mary
19 May 2025
Unprompted review
Prompt and timely reply and sorted my…
Prompt and timely reply and sorted my issue without delay.
8 May 2025
Unprompted review
Excellent customer service!
5 May 2025
Unprompted review
Extremely helpful customer service
Efax customer service are always polite, courteous, friendly and extremely helpful you couldn’t ask some more.
10 April 2025
Unprompted review
Reply from eFax UK
Thank you so much for taking the time to leave us such a glowing review. We are absolutely thrilled to hear that you have had such positive experiences with our customer service team. We strive to provide the highest level of support to all of our customers, and it's incredibly rewarding to know that our efforts are appreciated.
We're especially pleased to read that you always find our team members to be polite, courteous, friendly, and extremely helpful. Please don't hesitate to reach out to us again. We're always here to help.
Many thanks,
eFax Support Team
Excellent customer service
I was back n forth trying to reach out to customer support earlier today due to an issue with my eFax account has been suspended temporarily. After a long hold, finally i have managed to spoke to Elizabeth V via only chat function.
She was very polite, pleasant and helpful person.
Asked me all the relevant security questions ( which indicates, she is taken security very seriously ) and once all confirmed she has confirmed, she has checked my account and sent me a reactivation link, issue has been resolved within a minutes.
she was very professional and spot on on her job. She is an asset to your firm.
Just wanted to say, massive thank you for your help. appreciated.
31 March 2025
Unprompted review
Reply from eFax UK
Hi Hiren
Thank you so much for your excellent review and feedback. We're absolutely delighted that you had such a positive experience. We were particularly pleased to hear your kind words about the support you received from Elizabeth. We'll be sure to share your wonderful and complimentary feedback with her – she'll be thrilled to know she made such a positive impact on your experience!
Many thanks,
eFax Support Team
I spoke to Elizabeth V
I spoke to Elizabeth V
eFax/MyFax Multilingual Customer Service Advisor.
I had an issue sending a fax to an 0845 number.
Problem solved by using my email rather than the website, so much easier.
Thank you.
28 March 2025
Unprompted review
Reply from eFax UK
Hi Shaun
Thank you so much for your feedback! We're absolutely thrilled to hear that Elizabeth was able to resolve your sending issue and that you found the alternative method to be much easier. If you have any further questions or concerns, please don't hesitate to reach out to us again. We're always here to help.
Many thanks,
eFax Support Team
Annual Subscription Fee
Called today and was answered by a pleasant, lovely lady - Elizabeth V.
Very keen to assist me in all matters in a calm and professional manner.
I needed her to cancel my annual subscription after quite a few years as this service is no longer needed and without much ado, had it done quite quickly.
Made my day.
25 February 2025
Unprompted review
Reply from eFax UK
Hi Edmond
We're really sorry to see you go, and we'd absolutely love it if you'd consider using eFax again in the future, should your needs change. We really appreciate you taking the time to share your positive experience about Elizabeth. We'll be sure to pass on your kind words to her. We wish you the very best for the future.
Many thanks,
eFax Support Team
Super helpful and quick service
Super helpful and quick service. Shout out too Iraia was super helpful!!
18 February 2025
Unprompted review
Reply from eFax UK
Hi Frankie
We are thrilled to hear about the excellent service you received from our support team, especially the amazing help you got from Iraia. We'll be sure to share the news with her and let her know how helpful she was.
Many thanks,
eFax Support Team
Reply from eFax UK
Hi Michael
We truly appreciate you taking the time to share your feedback. We're delighted to know that our support team provided you with such a great experience.
Many thanks,
eFax Support Team
Very pleasant and helpful response
Very pleasant and helpful response
Excellent service
6 February 2025
Unprompted review
Reply from eFax UK
Hi Helen
Thank you so much for taking the time to leave us a review. We're absolutely thrilled to hear that you had such a positive experience with our support team. Your feedback is incredibly valuable to us, and we're committed to ensuring that all our customers receive the same level of excellent service that you did. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're always here to help.
Many thanks,
eFax Support Team
I called the European customer service…
I called the European customer service line and was connected to Iraia M. who was incredibly helpful to me in cancelling my account since I had had many issues doing so through the normal methods. She was wonderful!
15 January 2025
Unprompted review
Reply from eFax UK
Hi Mariana
We're genuinely sorry to see you go and truly hope that you'll consider using eFax again in the future should your needs change. Your feedback is valuable to us, and we appreciate you taking the time to share your positive experience with Iraia. We'll make sure to pass on your kind words to her and the rest of the team. They'll be thrilled to hear about the positive impact they've made. We wish you all the best in your personal and professional endeavors for the future.
Many thanks,
eFax Support Team
GREAT CUSTOMER SERVICE
We set up an efax account many years ago, but sadly we haven't had the need to use it for a long time. I called today to cancel the account and Iraia M was so helpful and very patient. Excellent customer service. Thank you from Vision Windows Ltd
9 January 2025
Unprompted review
Reply from eFax UK
Hi Vision
We're sad to see you go and hope you'll consider using eFax again in the future if your needs change. Thank you for your feedback and for sharing your positive experience with Iraia. We'll pass on your kind words to her and the team. We wish you the best.
Many thanks,
eFax Support Team
After using eFax for many years I…
After using eFax for many years I decided to cancel as I don't use this service anymore. Stefan from customer service was very helpful in arranging refund.
12 December 2024
Unprompted review
Reply from eFax UK
Hi Max
Thank you for your feedback and for being a valued customer for many years. We're truly sorry to see you go and sincerely hope that if your needs change in the future, you'll consider using eFax again. We appreciate you taking the time to share your positive experience with Stefan. We'll make sure to pass on your kind words to him and the team. We wish you all the best in your future endeavors.
Many thanks,
eFax Support Team
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