Elizabeth V did exactly as I asked and was efficient and helpful. I cancelled as I don't need the service anymore. She made the cancellation effortless, rather than obstructive, which can be the... See more
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Dear Sir / Madam, I just had a great experience with one of your employees, Iraia M. Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all... See more
Company replied
Sadly had to cancel our contract after many years of excellent service. 18 years, I think. As a start-up company, the ability to trade faxes was essential, we could not have done without it. Now we a... See more
Company replied
First time user of efax, and of ever sending a fax! The phone representative Mariana (hope I heard correctly) and Anne Lenihan via the chat box were incredibly helpful. Very quick pick up of calls an... See more
Company replied
Company details
Information provided by various external sources
eFax's world renowned online faxing service allows you to send and receive faxes over the internet safely and securely using your email account or the eFax mobile app. Faxes can be sent via PC or Mac computer, tablets and Android or iOS smartphones. Se...
Contact info
Dragon Road, HG1 5DB, Harrogate, United Kingdom
- efax.co.uk
4.9
Excellent
634 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cancelling efax
Contacted efax and had a very quick response from Elizabeth V, who sorted out our query/problem. Although we are leaving efax, this is mainly because of lack of use, not from the workings.
9 October 2023
Unprompted review
Reply from eFax UK
Hi Shirley
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Contacted Stefan today
Contacted Stefan today, found him to be excellent. Great service and everything sorted within a few minutes.
9 October 2023
Unprompted review
Reply from eFax UK
Hi Maria
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Cancellation
It was only a cancellation but Anne L dealt with me courteously and efficiently
2 October 2023
Unprompted review
Reply from eFax UK
Hi Richard
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
V helpful chat service
Very helpful service from Anne L via chat. Took me through options and offered useful solutions.
26 September 2023
Unprompted review
Reply from eFax UK
Hi Michael
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I contacted the company by webchat
I contacted the company by webchat. Anne L answered immediately and solved my issue.
25 September 2023
Unprompted review
Reply from eFax UK
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Webchat was excellent and solved my problem
I tried to telephone customer service only to be put into a never ending queue so i used the chat through the website. This service was excellent. I spoke to a lady called Anne who immediately helped and solved my problem.
19 September 2023
Unprompted review
Reply from eFax UK
Hi Sue
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
The company I work for no longer…
The company I work for no longer require EFAX so I was asked to cancel the service. I dealt with Anne L on the online chat and she was so helpful and all was dealt with in a matter of minutes. Thank you Anne
23 August 2023
Unprompted review
Reply from eFax UK
Hi Mandy
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent Service
Excellent Service, really easy to use and a convenient solution. The customer support is great, Simona B has been a real help with providing me straight forward assistance to reduce impact on our workflow
21 August 2023
Unprompted review
Reply from eFax UK
Hi David
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I have used eFax for many years
I have used eFax for many years. It does what it says on the tin. Faxes are rare nowadays but eFax is worth the subscription to ensure you don't miss that one important business, fax.
9 August 2023
Unprompted review
Reply from eFax UK
Hi Martin
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Unusual change rectified by customer service
I had a charge that came up during my fee trial. Even though it was possibly a technicality on how much time one of my free faxes took to transmit, Anne L at customer services was patient in searching for this problem. She also sent me a link in how to avoid over charges and organised a refund. I was very satisfied and it was a pleasure to interact with such excellent customer service.
8 August 2023
Unprompted review
Reply from eFax UK
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great service!
Very quick, polite and dealt with the issue completely. Thank you team and Stefan!
1 August 2023
Unprompted review
Reply from eFax UK
Hi Semina
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I had an issue with missing invoices
I had an issue with missing invoices, Eveldina emailed them over proptly and put a hold on our account being cancelled. There was then an issue with the payment not going through! again Eveldina was patient and understanding and communicated every few days until we had a resolution. Eveldina then suggested we switch to an annual plan which suited our needs much better now.
18 July 2023
Unprompted review
Reply from eFax UK
Hi Michelle
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Very good service level and helpful…
Very good service level and helpful staff
19 July 2023
Unprompted review
Reply from eFax UK
Hi Rob
Thank you so much for your review and kind words, we are delighted that you like the service and that you got helpful support too. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Reply from eFax UK
Hi Zsofia
Many thanks for your review, we really appreciate you taking time out of your day and we are super happy to read that we were really helpful. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great Service
Excellent service from Nicoleta. Great assistance regarding a billing matter.
18 July 2023
Unprompted review
Reply from eFax UK
Hi Ulises
Amazing feedback, thank you so much. We will be sure to pass on your kind comments to Nicoleta. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great support following a billing…
Great support following a billing issue. Thank you Efax Team for your work.
18 July 2023
Unprompted review
Reply from eFax UK
Hi David
Thanks a million for your review, we are thrilled that you got such great support from the eFax team, we will be sure to let them know how happy you were. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great service and great support
I've been using this fax-to-email service for many years and I'm very happy with the product. It's good to be able to send and receive faxes without needing to have a fax machine.
Customer support is great too, and when I had a recent account issue, Elizabeth V was extremely helpful to help me to sort it out quickly.
13 July 2023
Unprompted review
Reply from eFax UK
Hi Mark
Excellent to read your kind words and feedback, we are also so happy that you have being using us for years and how happy you are with the service and support. We will also let Elizabeth know how extremely helpful she was, this will make her very happy to know she done a great job. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Easy cancellation process
As a business we used to use the EFAX service frequently but as the business changed, we haven't used it and in fact, I had forgotten all about it. I only realised we still had the subscription when the annual charge popped up on the company credit card statement. I contacted EFAX via their online chat and the operative Anne helped me out and cancelled the service as we no longer needed it. She was very polite and helpful and the whole process was quick and easy. Thank you, Anne.
11 July 2023
Unprompted review
Reply from eFax UK
Hi Jane
Many thanks for your review. We are sorry to see you leave but are happy that you liked the service and found the process easy and that you got polite, helpful and quick support from Anne. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Leaving using chat facility
I decided to end the service and used the Chat facility on the website. It was all very straightforward with no complicated devices to make leaving difficult.
11 July 2023
Unprompted review
Reply from eFax UK
Hi Roger
Great that you got straight forward assistance with no complications, we of course are sorry to see you leave us and if things change in the future for your faxing needs we'd love to see you back. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Helpful customer service
Elizabeth V was super helpful and support quickly fixed the problem.
10 July 2023
Unprompted review
Reply from eFax UK
Hi Lucas
We are so happy you got such super helpful support from Elizabeth V and that she was able to quickly solve the issue you had. Many thanks for taking the time to leave us a review, we will be sure to let Elizabeth know also as she will be delighted to know how helpful she was. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
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