Elizabeth V did exactly as I asked and was efficient and helpful. I cancelled as I don't need the service anymore. She made the cancellation effortless, rather than obstructive, which can be the... See more
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Dear Sir / Madam, I just had a great experience with one of your employees, Iraia M. Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all... See more
Company replied
Sadly had to cancel our contract after many years of excellent service. 18 years, I think. As a start-up company, the ability to trade faxes was essential, we could not have done without it. Now we a... See more
Company replied
First time user of efax, and of ever sending a fax! The phone representative Mariana (hope I heard correctly) and Anne Lenihan via the chat box were incredibly helpful. Very quick pick up of calls an... See more
Company replied
Company details
Information provided by various external sources
eFax's world renowned online faxing service allows you to send and receive faxes over the internet safely and securely using your email account or the eFax mobile app. Faxes can be sent via PC or Mac computer, tablets and Android or iOS smartphones. Se...
Contact info
Dragon Road, HG1 5DB, Harrogate, United Kingdom
- efax.co.uk
4.9
Excellent
634 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick, polite and relevant
We had an administration issue, help was quick, polite and relevant. Thanks.
6 July 2023
Unprompted review
Reply from eFax UK
Hi Betti
Amazing to read about your quick, polite and relevant experience that you had. Many thanks also for taking the time to let us know and leaving us a review, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great customer service
After many many years, we no longer needed the fax service. Closing our account was a quick and completely painless process. Many thanks Marijana in customer service.
5 July 2023
Unprompted review
Reply from eFax UK
Hi Cruiser
Many thanks for review, we really appreciate it and will be sure to let Marijana know how happy you were with her support. We wish you the very best for the future too and thank you for your years of service. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Unreliable service- DO NOT USE
Unreliable service.
We politely asked to change providers- After one month and charging a porting fee Efax have still not responded.
Do not use this carrier
5 July 2023
Unprompted review
Reply from eFax UK
Original Reply 5/7/2023
Hi Andrew
Firstly we are very sorry to hear you were having issues with the service and sorry to hear about the issues and delay you are having moving to another provider. We have asked one of the team leaders in Australia to reach out directly and follow up with you to assist you further, we will also be happy to waive the port fee (refund) as a good will gesture also. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Updated Reply 7/72023
Hi Andrew
We have been updated by Mercer to say he has been in contact with you and provided some additional information to explain what has happened and what we are doing to expedite things from our side for you. We hope things are now progressing and are glad we could assist you here on this. A refund request for the port out admin fee we have also been advised has been requested for you and we hope this will be back with you in the coming days. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Helpful Customer Service
We are just setting up an account with EFax and Eveldina and Elizabeth V have both been helpful today. My calls were quickly answered and they had the knowledge to answer my queries.
4 July 2023
Unprompted review
Reply from eFax UK
Hi Alistair
Amazing feedback, thanks for letting us know how helpful Eveldina and Elizabeth were helping you. We are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Very friendly and professional.
4 July 2023
Unprompted review
Reply from eFax UK
Thank you so much for the kind review, we are so happy you got such friendly and professional support. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Very pleasant and quick reply
29 June 2023
Unprompted review
Reply from eFax UK
Hi Rene
Many thanks for your review, it's great to read that you got a very pleasant and quick reply to query. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
A life saver
I have been with Efax for many years and it works perfectly, every time.Efax is excellent for my purposes, living abroad, my mail can be faxed to my email in seconds.Before Efax, mail would build up for several months until I could get back to the UK.
28 June 2023
Unprompted review
Reply from eFax UK
Hi Devanira
Great to know we were a life saver and helped you out, thank you so much for your kind words and taking time out of your day to feedback and let us know and many thanks for your years of service too, we really do appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Eveldina was really helpful in sorting…
Eveldina was really helpful in sorting out my query
28 June 2023
Unprompted review
Reply from eFax UK
Hi Sue
Eveldina will be over the moon to know how helpful she was supporting and sorting your query, we are so happy she was on standby to assist you, Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Helpful conversation with Eveldina…
Helpful conversation with Eveldina updating accounts today. Thanks
28 June 2023
Unprompted review
Reply from eFax UK
Hi David
We are so happy Eveldina had such a helpful conversation with you and that you were able to update your account. Many thanks for your review too, we really do appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great Service
Great service + Marijana was extremely helpful over the phone. Would recommend.
20 June 2023
Unprompted review
Reply from eFax UK
Hi James
Great feedback and thanks for the kind words. We will be sure to let Marijana know how helpful she was, it will make her day. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Really helpful and efficient
26 June 2023
Unprompted review
Reply from eFax UK
Hi Lindsay
Thank you so much for your review and feedback, we really do appreciate you taking the time out of your day to let us know how helpful and efficient support was. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great support as always
I don't send faxes often but occasionally it is essential so I maintain a subscription to eFax. Support in the past has been good and today was no exception with help from Nicoleta L and my problem was resolved quickly.
23 June 2023
Unprompted review
Reply from eFax UK
Hi Keeny
We are so happy Nicoleta was able to help you and get the problem resolved so quickly. Great to hear the support in the past was good too and that the support from Nicoleta was no exception. Many thanks for your reivew. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Issue with the account that was solved…
Issue with the account that was solved quickly by Marijana.
Would prefer no issues, but at least it was quickly dealt with.
21 June 2023
Unprompted review
Reply from eFax UK
Hi Mr. N
Thanks a million for your review and we are delighted Marijana was there to assist and resolve your query quickly. Fingers cross no issues for the future but if there is we will be here to help. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent customer service
Excellent customer service in sorting out a problem I was facing. This is a consistent theme any time I phone for assistance from the team!
21 June 2023
Unprompted review
Reply from eFax UK
Thank you so much for your review and feedback, we really appreciate it and are so happy you are getting consistent excellent support - this means a lot to us and we are delighted. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Support quickly fixed the problem
Support quickly fixed the problem. I called with an issue sending to a specific number. They debugged it (premium number issue), explained things and quickly resolved the issue. Support was very pleasant, helpful and efficient.
21 June 2023
Unprompted review
Reply from eFax UK
Thank you so much for your review and feedback, we are delighted things were explained so well and that the issue was resolved quickly and efficiently. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I had no idea that some fax numbers…
I had no idea that some fax numbers were 'blocked' - this seemed very odd to me, but Elizabeth was very helpful in explaining and resolving the issue for me. Thank you!
15 June 2023
Unprompted review
Reply from eFax UK
Hi Ruth
Many thanks for your review, sorry to read about some of the blocked numbers but we are very happy to read about Elizabeth being there to support you and help resolve this issue. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Iraia Menendez was very professional
Iraia Menendez was very professional, good manner and very informative. Handled my call extremely well.
15 June 2023
Unprompted review
Reply from eFax UK
Hi Rama
We are over the moon to read about your wonderful interaction with Iraia and how professional, good mannered and informative she was on the call and how well she handled it. Many thanks also for taking the time out of your day to leave us such a great review too, we greatly appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
No longer using eFax
No longer using eFax, closing my account was very easy and quick. Stefan was very helpful, professional and clear in his advice. He made the process prompt and efficient.
Excellent service, thank you Stefan.
15 June 2023
Unprompted review
Reply from eFax UK
Hi MTI
Firstly sorry to hear you are leaving us but many thanks for your custom and we wish you the very best and every success in the future. Secondly many thanks for taking the time to leave us a review, we will be sure to pass on your kind comments to Stefan and let him know how happy you were. If things change in the future we'd love to see you back.
Many thanks
eFax Support Team
Elizabeth V was really friendly and…
Elizabeth V was really friendly and helpful and sorted out my query quickly
15 June 2023
Unprompted review
Reply from eFax UK
Hi Molly
Great to read about your interaction with Elizabeth and we are so happy she was friendly, helpful and able to sort your query so quickly. We will be sure to share your kind feedback. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
First class customer service from Iraia…
First class customer service from Iraia Menendez.
Attentive, informative, helpful and a pleasant experience. Very professional. Cant think of how it could be better.
14 June 2023
Unprompted review
Reply from eFax UK
Hi Paul
Wow, thank you so much for the first class review and amazing comments and feedback about Iraia, she will be over the moon to hear you were so happy. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
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