While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Beauty supply store

Written by the company

We're an e-commerce Cosmetics & Skincare Retailer


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A superb company

Eg Cosmetics is an all round excellent company. Orders are dealt with promptly and efficiently. Queries are responded to quickly and in a very friendly manner. They go above and beyond with every one of my orders to provide the very best customer service.

11 June 2025
Rated 5 out of 5 stars

Excellent

I found EG cosmetics had a product I love that had been discontinued. Very efficient service. I would definitely buy from them again.

4 March 2025
Rated 5 out of 5 stars

I managed to source a product from them…

I managed to source a product from them that was very hard to get hold of; even though, I have never bought from them before, I wouldn’t hesitate to buy from them, again.

6 December 2024
Eg Cosmetics logo

Reply from Eg Cosmetics

Thank you for your very kind review.
Have a Lovely Christmas

Rated 5 out of 5 stars

Fantastic online store

Fantastic online store. Sue is so helpful and goes above and beyond to fulfill your order, and at the best price possible too. I will definitely shop here again and would recommend to all. Thanks!

5 November 2024
Rated 1 out of 5 stars

My items did not arrive

My items did not arrive, messaged and was told they had been delivered and nothing in response to my reply.

15 October 2024
Eg Cosmetics logo

Reply from Eg Cosmetics

The issue with this order was down to the courier who sadly did not deliver the parcel successfully. We have ceased using this company.

Rated 5 out of 5 stars

Excellent

Great products and great prices. Brilliant customer service and fast delivery. This is the second time I have purchased Benefit cosmetics from Eg Cosmetics. I highly recommend them from my experience.

13 October 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look