It is very hit and miss
It is very hit and miss, often items are ‘out of stock’ after order placed. I have been pleased and disappointed in my dealings with this company. I have found that ‘mistakes’ are never admitted to.
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It is very hit and miss, often items are ‘out of stock’ after order placed. I have been pleased and disappointed in my dealings with this company. I have found that ‘mistakes’ are never admitted to.
I received a bottle of perfume that had leaked you could see the stain on the box I accept these things can happen but the reason I am unhappy I sent emails with photos the day it arrived and sent message on facebook I phoned no answer left a message it now over a week and no one has got back to me there customer service is very bad
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