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Evergreen Credit Union Reviews 393

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We found Judy Brochu to be sincerely warm and friendly. Anyone can read a script but Judy was obviously doing more than that. She was knowledgeable and patient and took our information and pass... See more

Company replied

Rated 5 out of 5 stars

My account was hit with several scam charges, resulting in a negative balance and OD fees. Rebecca Lanefski stepped in and helped me get everything sorted out efficiently. She was incredibly pleasant,... See more

Company replied

Rated 5 out of 5 stars

Great experience with Cassandra Hanson and a lease to used-car loan. These can be complicated, starting with the lease lienholder. Cassandra made it easy. Also, I would like to include Isiah, who... See more

Company replied

Rated 5 out of 5 stars

I called the Evergreen's Portland location on Saturday, 04.20.2024. It seemed a log in change had been made which asked if I were an adult. The posting was done by Cloudflare. The potential... See more

Company replied

Company details

  1. Financial Institution
  2. Cashpoint
  3. Credit union

About Evergreen Credit Union

Written by the company

EGCU-Logo-Gradient-RGB-2

Evergreen CU is one of the largest credit unions in Maine, with over $640 million in assets and serving over 32,000 members throughout southern Maine. We proudly serve the banking needs of individuals, families and local businesses in Cumberland, York, Sagadahoc, Androscoggin, Oxford, and Lincoln counties.

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Serving Mainers Since 1951

Written by the company

Committed to Serving All of Southern Maine
With world-class service and products with you in mind, Evergreen is always committed to serving those who have made us who we are today: Mainers. From checking accounts to mortgages, and CDs to auto loans, we're growing with you.

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Evergreen Credit Union

Quick decisions, award-winning service, and a local team.

4.8

Excellent

TrustScore 5 out of 5

393 reviews

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great people and banking experiences

I have known about Evergreen Credit Union since my grandmother was a member when it was SD Warren credit union in Westbrook. Evergreen has helped me many times with not only banking but personal & auto loans as well as my family and friends. The staff I have worked with & interacted with at Evergreen are friendly, personable and willing to help whatever my needs might be. I feel good knowing I can make a call and whomever I speak with will try to help or find someone who can, and I look forward to many more year's banking with Evergreen. Thank you!

21 February 2024
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Reply from Evergreen Credit Union

Thank you, Heidi! We love hearing about families coming to Evergreen. We're happy to help.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Happy customers…

We like having our financial services locally. We have been With Evergreen Credit Union for over 30 years. They have very knowledgeable representatives who go out of their way to help us. They are truthful with their dealings with us. It is nice to know we can get the solution that fits our needs, at a reasonable price.

9 February 2024
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Reply from Evergreen Credit Union

We're happy to help you every step of the way, Denise. Thank you for your long-term membership, and for sharing your experience with us!

Best,
Evergreen CU

Rated 5 out of 5 stars

JESSICA was extremely responsive and…

JESSICA was extremely responsive and made our camper purchase very easy.
As soon as I emailed her she was respond immediately!
It was incredible!

2 February 2024
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Reply from Evergreen Credit Union

Thank you for sharing your experience with us, Michele! Congratulations on your camper!

Best,
Evergreen CU

Rated 5 out of 5 stars

Review of my personal loan request experience

Jenn Perreault was very pleasant to work with and was very knowledgeable about what she needed to do to process my request for a personal loan.

8 January 2024
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Reply from Evergreen Credit Union

We're so glad Jenn was able to help, Steve! Thank you for leaving a review.

Best,
Evergreen CU

Rated 5 out of 5 stars

Jennel berry was amazing and will be…

Jennel berry was amazing and will be working with her again in the near future

9 February 2024
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Reply from Evergreen Credit Union

Thank you for sharing your experience you had with Jennel! We're glad she was able to help you.

Best,
Evergreen CU

Rated 4 out of 5 stars

Regional Transportation Program

It took awhile but they were able to get the info I needed for an application for rides from my town to Portland.

7 February 2024
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Reply from Evergreen Credit Union

Hi Sandy,

Thank you for sharing your experience with us. If you have any other questions, our team is happy to help.

Best,
Evergreen CU

Rated 5 out of 5 stars

The people that call on the 800 fraud…

The people that call on the 800 fraud prevention line to alert you are terrible. The woman was so rude to me. I called the credit union it was treated properly.

29 January 2024
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Reply from Evergreen Credit Union

Good morning,

We're glad we could help answer your questions about fraud and scams. If you have any questions about your account, our Member Experience Center team is happy to help by calling (207) 221-5000.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Rebecca took care of my issue I was…

Rebecca took care of my issue I was having. I had money taken out of my account that I didn't do. She took care of it.
I am extremely grateful for all she did.
Sue Morse

26 January 2024
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Reply from Evergreen Credit Union

Hi Sue,

We're glad Rebecca was able to resolve your issue and give you piece of mind. Thank you for sharing your experience with us!

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Sara was excellent today

Sara was excellent today! She was able to explain all the necessary details about changing our account, and was very helpful in terms of knowing how to best go forward. She was very patient, considerate and demonstrated excellent customer service skills. We would recommend her to anybody, thanks so much Sarah

25 January 2024
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Reply from Evergreen Credit Union

Hi Rosie,

Thank you for sharing your experience with us! We're happy Sara was able to answer your questions about our accounts and how to move forward in the best way for you.

Best,
Evergreen CU

Rated 5 out of 5 stars

Judy was wonderful

Judy was calm, informative, patient and lovely to speak to. She was able to find the issue and solve it quickly. I really appreciate her help!

24 January 2024
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Reply from Evergreen Credit Union

Hi there,

We're glad Judy was able to help you! Thank you for sharing your experience.

Best,
Evergreen CU

Rated 5 out of 5 stars

Unauthorized charge

Judy was professional, informative and respectful! Great job!

24 January 2024
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Reply from Evergreen Credit Union

Hi Steve,

We're glad Judy was able to help take the next steps on the unauthorized charge. As always, feel free to call us at (207) 221-5000 with any questions.

Best,
Evergreen CU

Rated 5 out of 5 stars

Overdraft refunded

I was only asking for 1 or 2 of the 3 overdraft fees as the mistake was ours. However, the manager did all 3 knowing it was an issue of using the wrong card when traveling to Bangor last weekend.

Every time I call, the employees are always polite and attentive.

19 January 2024
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Reply from Evergreen Credit Union

Thank you for your review, Deantha! As always, call us at (207) 221-5000 or visit your local branch if you have any questions.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Always helping no matter the issue

I travel for work and youbguys have always helped with any issues I have had while I go all pver the US. My brother is currently over seas and has had some issues. The Evergreen employees have always quickly help fix any issues. Once again you guys rock.

18 January 2024
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Reply from Evergreen Credit Union

Thank you for leaving a review! We're happy to help.

Best,
Evergreen CU

Rated 5 out of 5 stars

I was surprised how fast you approved…

I was surprised how fast you approved my car loan I went 5 days with out a vehicle after my accident. Thank you for your timely affective decision making. I will now be a customer for life.

17 January 2024
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Reply from Evergreen Credit Union

Thank you, Nick! We're happy we could get you into a new vehicle quickly. Give us a call at (207) 221-5000 if you have any other questions.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Super impressed !!

Happy Alexander made the refinance on my motorcycle extremely easy and not only did she do an awesome job she suggested that I balance transfer a couple high interest credit cards ! I am extremely impressed with the entire experience and would highly recommend Evergreen Credit Union to anyone because of her professional skills!

9 January 2024
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Reply from Evergreen Credit Union

We're so glad Happy was able to help you with your refinance! Thank you for your review, Davon.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Thank You!!!

My experience was Evergreen could not have been any more positive! Members were very knowledgeable and super responsive, working hard to address some immediate and longer term financial needs. I especially appreciate the help from Jenn and Chelsey. They were amazing!

8 January 2024
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Reply from Evergreen Credit Union

Hi Ron,

Thanks for leaving a review with us! Chelsey and Jenn are amazing at what they do, and we're glad they were able to help!

Best,
Evergreen CU

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