eHealth Medicare Reviews 

22,924
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 6,494 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally patient, knowledgeable, and genuinely helpful when explaining complex health insurance plan options. Many people note that the enrollment process is smooth, straightforward, and completely stress-free from beginning to end. Some reviewers were not happy with specific coverage limitations or experienced confusion regarding mandatory plan changes after moving to a new area. Individuals also mentioned difficulties securing dental implants, feeling rushed or pressured during agent consultations, and encountering complicated choices. A few consumers expressed frustration over complicated choices made under high pressure or negative interactions lacking proper care.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, polite, and knowledgeable during the enrollment process.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are patient,... See more

Service

People report positive experiences with service, highlighting that agents are professional, informative,... See more

User experience

Customers had positive experiences with user_experience, finding the step-by-step process efficient, easy to... See more

Subscription

Clients share satisfaction regarding the subscription process, noting that representatives actively search... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The beginning AI prompts were new to me but after pertinent info was obtained i was patch thru to Grady Howard.(A+).I felt like he already had the wheels turning as to providing me wth easy understa... See more

Rated 5 out of 5 stars

I kept putting off my Medicare enrollment because it was SO confusing, but Shaquise was able to explain all of my coverages, & help me choose my plan. She was friendly & down-to-earth with me, & I wo... See more

Rated 5 out of 5 stars

Love the site, you can check on many insurance companies on your own. Compare different insurance products. Once you have decided on the insurance you want, an agent will assist you finish the applic... See more

Rated 5 out of 5 stars

Melanie our agent was the best she took the time to get us the best offers and explain everything as she went along to be sure we understood everything.It was such a relief for the both of us to find... See more


Company details

  1. Health insurance agency
  2. Insurance agency

Written by the company

Since 2009, eHealth Medicare has worked with customers to find Medicare coverage that is offered through private insurance companies that contract with Medicare. eHealth can help you explore and compare any of these types of optional plans: Medicare Advantage, or Medicare Part C: These plans offer an alternative way to get your Original Medicare, Part A and Part B, benefits. Unlike Original Medicare, Medicare Advantage plans may also include prescription drug coverage and additional benefits, like routine vision, dental, and hearing coverage. Medicare prescription drug coverage: You can enroll in a stand-alone Medicare Prescription Drug Plan that can be added to your Original Medicare (Part A and Part B) coverage. Another way to get this coverage is to sign up for a Medicare Advantage Prescription Drug plan. Coverage details may vary from one plan to another. Medicare Supplement Insurance Plans, also called Medigap: These policies are sold by private insurance companies to fill in some of the "gaps" in Original Medicare, Part A and Part B, coverage. Depending on the plan, you may be able to get help with deductible, premium, and copayment cost sharing, as well as emergency foreign travel coverage. Finding Medicare coverage that works for you is an important goal for us. Our mission is to help everyone find affordable Medicare coverage through our website technology, consumer advocacy, and personalized customer assistance. If you're uncertain of what type of Medicare coverage would best suit your needs, don't hesitate to contact us. eHealth's team of over 200 knowledgeable, licensed insurance agents can provide free quotes and toll-free personalized assistance, empowering people with Medicare to make informed decisions about their Medicare coverage without any obligation to enroll.


Contact info

4.8

Excellent

TrustScore 5 out of 5

23k reviews

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4.8

All reviews

(22,924)

6,455 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ken Stoker

My agent, Ken Stoker is such a nice man. He is very knowledgeable, patience and and answers any questions you have and confirms you understand before moving ahead.

20 July 2026
Rated 4 out of 5 stars

A lot or reading for very important…

A lot or reading for very important time in my life. I realize it had to be done.

20 July 2026
eHealth Medicare logo

Reply from eHealth Medicare

Thank you for your positive review and for sharing your experience with eHealth Insurance Services Inc. We're thrilled to hear that you are satisfied with our services! Your feedback is extremely important and helps us continue to deliver the best possible service to all our members. eHealth is a licensed insurance Agency and advisor. We are ready to provide support when you need it. Should you have any more questions or need further assistance, please feel free to contact our Member Loyalty team at 1-844-964-1713, TTY 711. Our hours of operation are from 5 AM to 6 PM PST, Monday through Friday. We look forward to serving you again!

Rated 5 out of 5 stars

Highly Satisfied

Anthony Gomez took the time to explain the different plans in terms we could understand which made the process an absolute breeze. We highly recommend Anthony to anyone needing help with their Medicare supplemental Insurance.

16 July 2026
Rated 5 out of 5 stars

Agent is well versed in the plans.

Agent is well versed in the plans, personal and friendly with people.
I worked at the VA hospital and clinic for 30 years helping veterans and there families so when I tell you my agent is good she's good please pass this on to her bosses.
Thank you Loren Johnson

15 July 2026
Rated 5 out of 5 stars

The agent I spoke with (Joseph Hampton)…

The agent I spoke with (Joseph Hampton) was above EXCELLENT!
He was "easy to talk to" and answered all my questions.
He also took his time with me, and made sure that I understood everything he was saying.

I felt very comfortable with him and look forward to working with him in the future (he said he would be my contact, to let me know of any changes during enrollment each year).

It was a GREAT EXPERIENCE!

15 July 2026
Rated 4 out of 5 stars

I am so Glad we hve eHealth!

Peggy was so helpful and explained everything in a manner that was easy to understand. I am very glad I am working with her. It is important to me that she will continue to work with me in the future as Medicare evolves and changes are made.

7 July 2026
eHealth Medicare logo

Reply from eHealth Medicare

Thank you for your positive review and for sharing your experience with eHealth Insurance Services Inc. We're thrilled to hear that you are satisfied with our services! Your feedback is extremely important and helps us continue to deliver the best possible service to all our members. eHealth is a licensed insurance Agency and advisor. We are ready to provide support when you need it. Should you have any more questions or need further assistance, please feel free to contact our Member Loyalty team at 1-844-964-1713, TTY 711. Our hours of operation are from 5 AM to 6 PM PST, Monday through Friday. We look forward to serving you again!

Rated 3 out of 5 stars

Plans recommended would not include my doctor.

I liked that I could do a comparison between plans .
I didn't like plans recommended would not include my doctor .

15 July 2026
eHealth Medicare logo

Reply from eHealth Medicare

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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