eHealth Medicare Reviews 

22,924
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 6,494 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally patient, knowledgeable, and genuinely helpful when explaining complex health insurance plan options. Many people note that the enrollment process is smooth, straightforward, and completely stress-free from beginning to end. Some reviewers were not happy with specific coverage limitations or experienced confusion regarding mandatory plan changes after moving to a new area. Individuals also mentioned difficulties securing dental implants, feeling rushed or pressured during agent consultations, and encountering complicated choices. A few consumers expressed frustration over complicated choices made under high pressure or negative interactions lacking proper care.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, polite, and knowledgeable during the enrollment process.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are patient,... See more

Service

People report positive experiences with service, highlighting that agents are professional, informative,... See more

User experience

Customers had positive experiences with user_experience, finding the step-by-step process efficient, easy to... See more

Subscription

Clients share satisfaction regarding the subscription process, noting that representatives actively search... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The beginning AI prompts were new to me but after pertinent info was obtained i was patch thru to Grady Howard.(A+).I felt like he already had the wheels turning as to providing me wth easy understa... See more

Rated 5 out of 5 stars

I kept putting off my Medicare enrollment because it was SO confusing, but Shaquise was able to explain all of my coverages, & help me choose my plan. She was friendly & down-to-earth with me, & I wo... See more

Rated 5 out of 5 stars

Love the site, you can check on many insurance companies on your own. Compare different insurance products. Once you have decided on the insurance you want, an agent will assist you finish the applic... See more

Rated 5 out of 5 stars

Melanie our agent was the best she took the time to get us the best offers and explain everything as she went along to be sure we understood everything.It was such a relief for the both of us to find... See more


Company details

  1. Health insurance agency
  2. Insurance agency

Written by the company

Since 2009, eHealth Medicare has worked with customers to find Medicare coverage that is offered through private insurance companies that contract with Medicare. eHealth can help you explore and compare any of these types of optional plans: Medicare Advantage, or Medicare Part C: These plans offer an alternative way to get your Original Medicare, Part A and Part B, benefits. Unlike Original Medicare, Medicare Advantage plans may also include prescription drug coverage and additional benefits, like routine vision, dental, and hearing coverage. Medicare prescription drug coverage: You can enroll in a stand-alone Medicare Prescription Drug Plan that can be added to your Original Medicare (Part A and Part B) coverage. Another way to get this coverage is to sign up for a Medicare Advantage Prescription Drug plan. Coverage details may vary from one plan to another. Medicare Supplement Insurance Plans, also called Medigap: These policies are sold by private insurance companies to fill in some of the "gaps" in Original Medicare, Part A and Part B, coverage. Depending on the plan, you may be able to get help with deductible, premium, and copayment cost sharing, as well as emergency foreign travel coverage. Finding Medicare coverage that works for you is an important goal for us. Our mission is to help everyone find affordable Medicare coverage through our website technology, consumer advocacy, and personalized customer assistance. If you're uncertain of what type of Medicare coverage would best suit your needs, don't hesitate to contact us. eHealth's team of over 200 knowledgeable, licensed insurance agents can provide free quotes and toll-free personalized assistance, empowering people with Medicare to make informed decisions about their Medicare coverage without any obligation to enroll.


Contact info

4.8

Excellent

TrustScore 5 out of 5

23k reviews

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4.8

All reviews

(22,924)

6,455 reviews in the last 12 months

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Rated 4 out of 5 stars

Average coverage

This experience was very important and I think overall it was time well spent and the associates were very helpful. It took about 4 hrs total and three associates to complete the task. Only category that I was not pleased with was dental because the associates were not able to get coverage for implants. This is actually the only health issue I have pending at this time. I must have this work done asap and now I’m going to have to pay 100 % of the bill. Had I known this I would’ve had the work done already and probably would’ve been finished paying for it. I’ve been waiting for coverage and putting off what I needed done. I am not pleased with the outcome of my dental coverage. Not having multiple health issues makes me an easy fix when looking for coverage. My psychiatrist is also not covered so now I’m going to have to find a new one and I don’t have a habit of changing doctors. In order for me to stay a patient of this doctor I’ll have to pay for each visit. So overall, I am rating the service from you all at 80% satisfaction. That is a C rating. If you would like to improve this rating please contact me so we can go over this again and make the necessary changes. Thank you for your time and once again the procedure was for the most part professionally handled. It will be functional at least for the time being because I don’t have any major health issues at this time.

14 July 2026
eHealth Medicare logo

Reply from eHealth Medicare

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

Rated 5 out of 5 stars

Melanie our agent was the best she took…

Melanie our agent was the best she took the time to get us the best offers and explain everything as she went along to be sure we understood everything.It was such a relief for the both of us to find someone to take the time with us thank you Melanie we appreciate you more than you know.

13 July 2026
Rated 5 out of 5 stars

A great resource

The site was easy to navigate, the information provided on each plan was very detailed, and the comparison tool was great in helping me narrow my decision on the plan that was right for me.

14 July 2026
Rated 5 out of 5 stars

Health insurance

Patricia explained everything to me in detailed. She was very kind and was very patient the young man at the end of my interview I should say was very pleasant. I mean we all laughed and I like that down to earth it just made me feel better. Thank you

13 July 2026
Rated 5 out of 5 stars

Going into eHealth

Going into eHealth, I knew that the choices I'd have would be thorough, and I was correct. eHealth guided me through the process of applying for a Medicare Advantage plan, making it easy and flawless.

9 July 2026
Rated 5 out of 5 stars

Najuma was the best

Najuma was very nice and patient with me. She did not mind repeating anything I asked her to repeat. She took her time to help me. I am glad I have her name, because she told me if I need help I can call her.

9 July 2026

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