Edward Hands & Lewis LTD Reviews 667

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and efficient approach, often describing it as first-class. Reviewers are particularly impressed with the quick response times and clear communication, which made the overall experience smooth and straightforward. However, some customers also noted dissatisfaction with specific interactions, mentioning instances of rudeness and unhelpful attitudes from staff members. These occasional experiences included staff speaking over them and ending calls abruptly, leading to a less positive impression of the service.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting it as super friendly, understanding, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, knowledge, and... See more

Response time

People report positive experiences with response times, highlighting the speedy and efficient manner in which... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently updated our wills at Sheltons. It was not entirely straightforward and we have a large estate. Nicole Palmer listened carefully and explained everything throughly step by step. We wer... See more

Rated 5 out of 5 stars

We have twice used Harpreet Grewal's services to write and to review our mirror Wills, and I must say that her knowledge of the subject and the service are both first class. Emails are answered prom... See more

Rated 5 out of 5 stars

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight for... See more

Rated 5 out of 5 stars

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really res... See more


Company details

  1. Lawyer

Written by the company

Edward Hands and Lewis solicitors were established in 1897 and have a strong reputation for legal excellence and client care. We have offices across the Midlands and consultants and lawyers working remotely, dedicated to helping you to achieve your goals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

667 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Aneesa Khan was very helpful and efficient during the process of selling/buying our property. Definitely recommend the services of Edward Hands & Lewis

28 September 2022
Unprompted review
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Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Aneesa and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Conveyancer was impossible to get hold of, they missed the exchange and completion dates and wouldn't withdraw my funds from the help to buy ISA. This caused a huge amount of stress and financial issues throughout the chain.

7 September 2021
Unprompted review
Rated 5 out of 5 stars

Incredible conveyancing team!...

I cannot thank Sarah and Abbie of EHL Solicitors enough for their exemplary service during our conveyancing matter.

Sarah was our lead conveyancer who really drove the whole process, extremely proactive and diligent, I truly believe we would have had a very different and lengthy experience if it wasn't for her.

Thank you to the conveyancing team at EHL Solicitors Loughborough, I will recommend you far and wide!

Kindest regards

Hannah

30 August 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Sarah & Abbie and there manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

EHL used for conveyancing services for…

EHL used for conveyancing services for the purchase of a new build property.
Beenita Patel was fabulous to deal with, easy to contact by both phone and email and always quick to respond.
All elements of the process were efficiently handled and clearly explained.
I would highly recommend

31 August 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Beenita and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 4 out of 5 stars

Lisa explained matters in a way that I could understood.

In the past I have not had much to do with solicitors but at the end of April this year, I found myself facing, what to me, was complex family related legal matters. I remembered that my daughter had used a local solicitor’s firm, Edward Hand & Lewis, based in Syston, Leicestershire. I asked her opinion and she said she had been very satisfied with the solicitors and other members of the staff she dealt with and that is was very convenient to have local.
I phoned the Syston branch and asked for someone to contact me and gave them some basic information of what I was needing. I received a phone call from Lisa. I explained over the phone the main points I needed advice about and also what would the approximate cost be. As we spoke, I found her to be approachable, understanding, and easy to talk to. I received an email the same day outlining the probable costs of the areas I needed help with. The next day I had made my mind up and I phoned to arrange a meeting with Lisa D as soon as possible. During that 2nd phone call Lisa asked me to start to get certain documents together and to bring them to our first meeting. That same day she sent me an email confirming what she had asked for. We met shortly afterwards. Unlike other solicitors I've had meetings with Lisa explained matters in a way that I could understood. I didn't have to keep asking "what did that mean". Shortly after our first meeting I confirmed that I wanted to instruct Edward Hand & Lewis as my solicitors. We had periodic meetings, interspersed with phone calls, letters, and emails and she would always confirm what we had agreed to do back to me, usually the next working day. At every stage Lisa gave me advice, examples and options leaving it to me to make the final decision. Lisa always had the clients needs at heart. I don’t want to leave out the other staff members I spoke to or met at the Syston branch. They were helpful, understanding and ensured any messages or documentation I left with them were passed on promptly to the appropriate person.
I have no hesitation in recommending Edward Hand & Lewis, Syston branch to deal with your legal problems.

24 August 2022
Unprompted review
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Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Lisa and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Great advice and understanding

Michelle Saxtons' advice has been invaluable in navigating our relationship breakdown. She is very professional but also very understanding and this balance really helped clarify my options moving forward. Highly Recommended

18 August 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Help to buy

Sarah at EHL helped us with redeeming our help to buy equity loan. Fast, knowledgeable service. Everything went smoothly even when the bank were dragging their heels!

12 August 2022
Unprompted review
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Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Sarah and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Huge thank you to Beenita Patel & the…

Huge thank you to Beenita Patel & the EHL team for their help during the purchase of my first property. Any questions or email enquiries were answered quickly and she always kept me informed - a pleasure to deal with! The whole process was very smooth - would highly recommend.

2 August 2022
Unprompted review
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Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Beenita and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Michelle Saxton has been amazing and I…

Michelle Saxton has been amazing and I would happily recommend her services in family and matrimonial matters for anyone who needs advise and help.

15 July 2022
Unprompted review
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Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Thank you Sarah and Abbie!

Would recommend Sarah and Abbie to anyone buying a house! They were really helpful and happy to talk me through things when I needed something explaining more.

10 June 2022
Unprompted review
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Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Sarah & Abbie and there manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

First buy

with the help of Edward hands and Lewis Syston branch, I bought my first property. Great communication skills from Rebecca / Sarah and team.
I can not recommend them enough! Right from the start Rebecca/Sarah were attentive and kept me informed throughout the whole process.
I want to thank you for all of your efforts during the negotiations… I am so glad that I came to an expert

7 June 2022
Unprompted review
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Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Rebecca & Sarah and manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, extremely efficient and professional from start to finish. Beenita Patel and Aneesa Khan are both a credit to Edward Hands & Lewis. Thank you for everything.

27 May 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Beenita & Aneesa and there manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 1 out of 5 stars

Waste of money and time

The whole thing was a terrible experience. Poor communication and waste of my money and time.

I recommend going through the bank and cutting these leechers out. They serve no purpose.

The only thing he was interested to do is selling me his insurance partners.

22 May 2022
Unprompted review
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Reply from Edward Hands & Lewis LTD

I reply as the Managing Director of Edward Hands and Lewis Solicitors. We are a regulated firm of solicitors and have been so since 1897. We are extremely proud of our heritage and position within the community. We are aware of the existence of an entirely separate legal entity formerly named EHL Conveyancing. This entity is not us. It is not a solicitors firm. It’s similar name has caused confusion to a number of its customers whom have then placed a Trust Pilot review under our name. We have been able to persuade EHL Conveyancing to change its name to avoid such confusion. It is now called Arrow Conveyancing. We have also launched an appeal with Trust Pilot to have any review that is not ours removed and placed onto Arrow Conveyancing’s platform. If you would like to discuss the above with me please do contact me and I will happily assist.

Rated 5 out of 5 stars

Fast, accurate, friendly service. I could ask for anything better.

Firstly, I can recommend Edward Hands & Lewis for your legal work. Abbie was amazing and walked me through the whole conveyance process. she was friendly and showed great patience with my questions. The whole process was fast and accurate. This is my third time using this group of solicitors and I have been very happy each time. I can highly recommend this company.

20 May 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Abbie and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Making a Will

We have recently used Edward Hands & Lewis to make our Wills. Making an appointment was easy and flexible. Emma was professional and extremely helpful with her knowledge. Overall an excellent experience and we would not hesitate to recommend.
Mr & Mrs Noon

19 April 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Emma and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Heather price was amazing to deal with…

Heather price was amazing to deal with all the issues. She was excellent in response and very professional.

24 March 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Heather and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

First class

We moved here after massive problems with an online conveyancer. The difference was like night and day! Liz Collins and Keeley Dove were both brilliant. Phone call or email enquiries were answered very quickly and accurately. We were kept updated throughout the process which went very smoothly and quickly. Cannot recommend enough!

16 March 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Liz Collins & Keeley Dove and there managers. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Highly recommended

I used EHL for my first home purchase.

Everyone I dealt with, particularly Sarah, Abbie and Emma, were helpful and attentive and answered all the questions I had. They also made a real effort to ensure we completed on time, which made our move much less stressful. Would highly recommend!

16 March 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Sarah, Abbie & Emma and there manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Bought my first home with the amazing help at EHL

Bought my first house with the help of Edward hands and Lewis Loughborough branch. I had amazing communication from Abbie and Sarah, I can not recommend them enough! Right from the start Abbie was attentive and kept me calm throughout the whole process, I didn’t experience any stress at all. Very happy!

11 March 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Abbie & Sarah and there manager. We look forward to working again with you in the future. All the best from the team at Edward Hands. & Lewis

Rated 5 out of 5 stars

I would just like to say a massive…

I would just like to say a massive thank you to Liz Collins for all of her help/support through our house move. She has been absolutely fabulous and by far the best solicitor we have ever dealt with. Thank you for taking the pressure off us by being so efficient and fantastic at what you do.

1 March 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Liz and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

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