Einhell UK Reviews 1,389

I have a Einhell chainsaw that would not run and accelerate.
I contacted Einhell, after a couple of emails, I had detailed info and, photos showing how to adjust the carburettor
Einhell couldn't have been more helpful

I had an issue with my mitre saw so I contacted einhell uk directly. The response to my complaint was dealt in a friendly and professional manner. There were a couple of hoops to jump through re logging the job but this was not too arduous. I was kept informed about the progress through out the process. All in all I am very happy

4parts missing when I unpacked the mower to assemble it. Requested same with numbers but only two arrived four days later. Spent a long time on the phone explaining that they haven’t sent the other two and requesting they be sent immediately or possibly ordered from Germany if they didn’t have them in.
Nothing arrived after a week so once again another phone call and then theylet me know that they hadn’t even ordered them from Germany. So I now have to wait at least another week for them to arrive at the company and then for the company to send it on to. I’ve now had to pay £30 to have my loan mode as it’s grown a lot in the meantime..
Requested some compensation but nothing forthcoming so request requested a call with the manager and he hasn’t been in touch either. I’m absolutely exasperated.
Really, very, very poor customer service indeed.
Ref 1A25121097268

Good service sets companies apart and the customer service from Einhell UK is exceptional. Their products are excellent and great value and it is when things go astray that EInhell sort things out very efficiently and make you feel valued as a customer.

I recently purchased an Einhell mitre saw and discovered that one of the small rubber feet was missing.
So I contacted customer services and Emily from customer services sorted the issue out straight away and posted the spare part to me.
This is what I call 1st class and outstanding service.
Emily is a great ambassador for Einhell. Thank you for the great service and a fantastic product.

Normally I spend that much time battling against customer services (with other issues / companies ) to even get the correct person to speak to, most of the time who don’t care..which is highly frustrating. This is not the case with Einhell who have been nothing but attentive, but also quick to respond to an issue I encountered. The matter was resolved with quick communication and no requirement to wait the seemingly obligatory 3 day response.

Candice dealt with my case both via phone and email and was polite, courteous but more importantly, knowledgeable - referring me to an engine specialist. The specialist provided pictures of how to resolve the matter and Candice arranged for the required parts to be sent to me. Hopefully, my lawnmower will be back to life soon but if not, I will be buying another Einhell ! Thank you !

I purchased an Einhell GC-PM 46/5S petrol lawnmower from Amazon in September 2025. After winterisation ( a very short period) the lawnmower failed to start. I contacted Einhell (Emily) and a new carb was sent, as probable diagnosis was, 'blocked fixed jets'. I was easily able to fit. Mower now starts instantly. Very good, efficient back-up service.

Ordered a lawnmower on the 19th. Have heard nothing since I think this firm is a rip off. Please don’t use them they said it would arrive by the 21st but nothing steer clear I’ll write it off as obviously they need the Monet more than me

I had an issue with a failed zip on my leaf sucker/blower bag that I'd had for less than 12 months. Einhell's Connor was very helpful and I promply received a replacement leaf collection bag.

Many thanks for the good customer service.

Received item ok. Had an issue with an arm. Contacted them and they sent parts DPD next day and issue resolved without questions
Great service and great communication

Einhell customer service was, without a doubt,the best Company I have dealt with.
Got no help from UK companies but I Immediately got satisfaction with Einhell. I was given such a lot of help, especially as I am 77, and was able to order the exact part I
Required. Brilliant customer service

Always great service from Einhell UK and my most recent exchange with Candice personified their fast, positive approach to dealing with even small issues.

I have quite a few Einhell products and a couple of batteries and I do love them. Solid, reliable and well made and the battery last long and charges fast.

The lady called Candice Helped me arrange a pick up for the Lawn Mower I bought but couldn't get to work. She was so helpful and patient. It isn't easy when you are alone and a senior citizen.

I have bought many garden tools from Einhell and when I had a problem with one and needed a part that I couldn’t trace anywhere within days of contacting them they sent the part out to me

I had some rubber feet missing off my table saw and without any issue I contact Einhell directly and they sent me some replacements out .Great Job! I have been using Einhell powere tools for a few years now and i find them really good value for money as well as well made products.

I needed to make contact with Einhell customer support with a query - and I have to say that I received excellent pre-sales customer care and advice.
Talking with a real human - who did ask that they could to assist. A refreshingly positive expense

I have to say, I received my parcel from Einhel last Friday.
I wrote Friday evening, Candice wrote back to me Saturday morning, keeping me informed.
Today, Tuesday, I received bolts I needed, so very good follow up and thank you

Having bought an Einhall mower from Amazon in June 24 a fault has just developed and as i thought it may be out of warranty. I emailed Einhall and Emily in their customer services replied advising as bought fro Amazon it would have a 24 month warranty and supplied me a phone number to contact. I am pleased to say that through this my old one is being replaced this week and the old one collected. A big thank you to Emily and Einhall for putting me on the right track instead of passing the buck.

Needed to use warranty when mower stopped working.
Excellent customer care, nothing too much trouble . Sent me box to pack it up in and arranged collection .

I managed to break a part of the blade mounting on my cordless mower. I contacted the Einhell repair service and they supplied the part within a couple of days free of charge and I was able to repair it myself.
The mower was under warranty but the damage was probably not covered under the terms of the warranty. If I returned the mower for repair I was looking at an expensive bill for what was a small part. The flexibility of the team helped me save time and money and they responded without fuss. Thank you.