Worx UK Reviews 329

Excellent after sales care, as always. This time my Landroid was well out of warranty, however nothing was too much trouble, collection arranged, repairs carried out, return sorted! Great telephone su... See more

I spoke to Patrick S this morning regarding a replacement battery for a cordless hedge trimmer. He was amazing - polite, knowledgeable, engaging and VERY helpful. He provided the gold standard of cust... See more

The lance on my pressure washer was leaking. It was just out of warranty. I connected with Patrick who provided me with a solution. His communication was amazing, turning it around in less than 24 hr... See more

I reached out to WORX on 23rd April 2025 for a simple parts replacement on my WORX Cordless Lawn Mower WG779E.2 (bought back in September 2023 and worked hard ever since on my large corner-lot... See more

I bought a,worx mini circular saw around 4yrs ago. a gearbox component worth a few pounds has stripped. I contacted worx and they dont supply parts !! So an otherwise perfectly serviceable t... See more

I bought a £200 lawnmower from Worx through 'Very' 2 1/2 years ago, Last week while mowing the whole handle snapped off. Contacted 'Positec who makes the product' They asked for photos which I supp... See more

Contacted Worx 2 days ago through online portal. No confirmation email to say it had been received by a system never mind a person. Still no contact after 2 working days and still no idea if a real pe... See more

I am unfortunately having a very bad experience with a Worx warranty claim. I have been kept waiting weeks for a replacement product. My in warranty faulty product was returned and received by Worx we... See more

I purchased Worx wx841.9 nail gun but it failed to fire. I spoke to Customer services and Patrick suggested it might be an underpowered battery as my existing batteries are a few years old. Patrick... See more

I deeply regret purchasing their products. I purchased as an investment for the future. I discovered that cheeper products sold by mainline DIY retailers were much better at doing the work. I've lost... See more

I’ve been using these tools for years and they are superb. The only tool that ever went wrong was the nail gun, and after just under two years, it started playing up. However, I called the customer he... See more

Having some poor reviews for WORX I did not know what to expect. I hade cause to contact them because of a part for my Hedge trimmer went missing. Customer was excellent as as they explained the mo... See more

I have invested in a range of WORX DIY and gardening cordless tools in recent years and have found them excellent quality and well-priced. I've only ever had one issue with a new tool, which was... See more

Great tools, but customer service is absolute rubbish, I cancelled an order because I could get the tool cheaper elsewhere, I'm on day 4 of waiting for my £179.99 refund with no explaination as to wha... See more

I have five Worx garden tools, six batteries and three chargers. The system is great. My favourite tool of all is the electric secateur/shears. Suffering from an arthritic thumb, this tool effortlessl... See more

Appalling customer service. Ordered a pole saw over a week ago and despite trying to contact customer services FOUR times I have yet to receive anything or get a response. Cheap tat from China with ze... See more

I genuinely can’t fault Worx customer service. I’ve had a couple of issues with my Landroid over the years and they always sort it quickly and with zero fuss. I genuinely can’t think of another compan... See more

I had a battery that needed reviving. Patrick at Worx sorted it and sent the battery straight back without question. Always been happy with Worx products and after experiencing customer service like t... See more

Having bought a Worx lawn mower and strimmer I was not expecting the hedge trimmer to be faulty. But it was, and it was no problem getting it exchanged. Patrick Sanders replied promptly and profession... See more

Bought the incredibly expensive Landroid Vision but it clearly has cataracts. It is the most useless 15kg of plastic I have ever bought. It’s the second one and both are useless. I made the mistake... See more

I own several Worx items and they’re great. However, they are poor a resolving customer issues. Quite simply I bought an item a few days before they launched Black Friday. I contacted them to see if t... See more

Ordered a product 30th September with 2 day delivery, still not received. No response ti emails or phone messages. Very bad trader, 8 do not recommend! Order no. #276552.

An initial call to Worx about one of their products I was looking to purchase was met with very limited patience or, seemingly, technical knowledge. I decided to do my own research. Giving Worx the be... See more

I bought a strimmer with 2 batteries and a Cubevac on its on. The strimmer would not turn on. It just made a beeping noise. I contacted Worx support (Ed Brunsden). First he did... See more

Spoken to Patrick today and literly the mist helpful man ever, within 2 minutes he solved my problem and got me an email sent to get a new battery delivered, he didnthis in less than a hour and alread... See more

I purchased the WG737E electric lawnmower and at the beginning it worked so well that I recommended it to my son. His lawnmower is still working efficiently. Unfortunately, after less than a year the... See more

I contacted Worx as I wasn't able to find a replacement blade for my mower on the spares section of their website. Turns out my mower is a newish model, so the spares aren't set up yet. The customer s... See more

I bought a Worx lawnmower and strimmer about 5 years ago. Very happy with them. A part on the lawnmower control unit snapped and I was dreading having to replace or have an expensive repair. I emailed... See more

Patrick, who assisted me could not have been more helpful. He replaced my faulty item in a heartbeat. The customer service I’ve got at worx has been phenomenal. Will definitely stick with them for fut... See more

I have a number of Worx products and they have served me very well over the years. I recently bought a mini chainsaw and I love the product (it is so light and effortless for cutting) but it developed... See more

I had a problem with a cordless strimmer and, having identified what I thought was the problem, contacted Customer Services to ask if they might be able to send me a replacement part. They responded... See more

Used my Worx nitro to wash the cross bikes in pits for the season… started playing up intermittently (it’s a hard life) and Worx swapped the unit no questions for which we v grateful thankyou! Brillia... See more

How refreshing to have such good quality customer support. From my first enquiry re how to purchase a spare part, to receiving it, had been straightforward. They responded quickly and it was a real hu... See more

Bought a Worx Landroid WR155E robot mower 3 years ago, never been any trouble until it was just out of its 3 years guarantee , mower kept saying wire missing , checked what I could to no avail ! t... See more

In this age of little or no customer support, I have to say that the Worx support team have been amazing! I had to return my mini circular saw due to a fault and the second line team turned a replacem... See more

I had trouble with my lawnmower and rang customer services. In no time the problem was dealt with and received excellent communication and help from Patrick and Emma. Thank you so much as such excell... See more

Nothing but praise for Worx, having purchased an item from Homebase last November, & stupidly not checking in the box, I reached out to the company as a grass collection box was missing. I fully expec... See more

After realising that a small stud keeping the wheel in place on my cordless lawnmower had come off, managed to get in touch with after sales team. Although it was only a small stud, they could not do... See more

This ranks as one of the worst products I have ever bought. I have now owned it for three years and I have spent hours trying to resolve issues. It is not fit for purpose and I wouldn’t buy one a... See more

I have nothing but praise for this company as the products are great but like anything, sometimes things go wrong. On the couple of times over the years that I have dealt with the After Sales team, I... See more

Whilst having both Worx main and 18/20v tools I have never found fault in the six years of ownership with any of them. All of them have performed exactly as described and better than I could have ho... See more

Parts not available . worx are throw away items. If you want tools that can be repaired. avoid this manufacturer. I have a mini saw. 4 yrs old that is now useless.

In answer to my phone inquiry concerning a battery for my Worx strimmer, I was so relieved a) to be talking to a live human being and b) one so warm, understanding and helpful to the extent that my is... See more

I bought a cordless lawnmower which was on offer. It arrived quickly and is excellent. A few days later I bought a cordless strimmer and had the same experience. I would definitely use them again.

Phenomenal service from the Worx customer support team. I own a variety of different Worx tools and batteries and I noticed my lawnmower wasn't working as it should. I contacted the customer support t... See more

I recently contacted Worx to try to source a replacement part. I received a response from Olie who shipped the required attachment out immediately. I was very impressed!

Hi have tried and tried to chase customers services for my refund six weeks on still no answere

This review is not about the product, but the support I received when I had a problem with one: A Worx Landroid persistently showing "E01". At first I had trepidation about this: For UK Wo... See more

Purchased a Worx Landroid WR216. I have had to work several times on the area being mowed to flatten it out further and to physically define boundaries because it can't manage even on easy slopes and... See more