Einhell UK Reviews 1,389

Made contact with Candice at Einhell re faulty lawn mower battery on 31 /5/25 and after several emails to which she replied to promptly and courteously over the next few days the situation was amicably resolved.

From first contact with einhell i found the service i received was first class,the lady i spoke to (candice) was very polite and professional, i got my problem resolved no problem would highly recommend einhell without hesitation

I requested information about a damaged part on my trimmer, and was pointed in the correct direction to find the replacement. However it was attached to a much bigger piece, so the cost was over the top. But when I said I would leave it the company thankfully found a great solution

When a tool stops working I expect a result quickly and not have to jump through hoops repeating question on an hourly basis and a replacement that will take weeks

I had a mower that just stopped due to a faulty switch. Once the support team had verified the warranty they arranged for DPD local to collect it from work, that took a bit of doing, but once in the hands of the tech team it was repaired and on the way back in less than 24 hours. Amazing! The team kept me updated all the time.

Bought a EniHELL (!!) agillo 36/255 strimmer and wanted a replacement head. There are many replacement heads on the market that fit Stihl, Huskvana, Makita etc etc etc. all with standard M10x125 Left thread heads.

However once my head broke - as strimmer heads do I can’t find a universal replacement as Einhell seem to be the only company on the entire strimmer market that do right hand threads so you have to buy replacement from them. Come on Einhell. Get your shit together and do the decent thing.

This review is for an Einhell TC-MS 2112 210mm Single Bevel Mitre Saw purchased from Toolstation on the 26/05/25.

Purchased to accurately cut kitchen cabinet pelmet trim that are MDF with laminated gloss cover. Having read some previous reviews, most being 5 star prompted me to buy.

It performed cuts perfectly at all angles enabling a truly professional finish. For the price (£65) excellent value for money.

What was interesting is a reviewer on the Toolstation site stated it didn’t cut accurately, all I can say is this must be down to operator error. Another mentioned the noise, it’s a saw and they are noisy, what did they expect!!!

All in all, very useful piece of kit.

I required parts for my brush cutter and had a problem with the shipping fees from the EU. I received assistance from the service manager and had parts plus spare sent to me free of charge.
I highly recommend Einhell UK after sales service.

Amazing service
I returned a robot mower which had worked perfectly for nearly 3 years but developed an electrical problem. I was totally amazed to find they replaced the old one with a brand new mover. Amazing, Amazing, Amazing
Thank you ( all done inside a week)

Absolutely first class service.
They were most helpful with an issue I had with a seized bolt
Would I buy other products from the company
Most definitely

My hedge cutter developed a fault towards the end of the warranty. Customer service was communicative and helpful throughout the process resulting in a no quibble replacement.

Just purchased an einhell rasarro 42cm cordless lawnmower-36v.
You only have to assemble the main push handle and the grass box handle.
The main push handle has to be assembled is an exact orientation which is not really mentioned. You have to work it out for yourself.
I assembled the grass box handle snap fit at one end and was unable to fit the other end. I had assembled it the wrong way round. This is not pointed out in the instructions. It was very difficult to remove the handle and put it back.

Great service from Candice. I had lost a not so trivial screw and locking nut, a small part, but important for my hedge trimmer to function. I emailed Einhell with the details and Candice very rapidly and efficiently put the parts in the post to me. Problem sorted.

Incredible customer service after a transformer went wrong on my Freelexo robot mower, had a replacement in the post the next day. Great communication from Emily, and a perfect solution to the problem.

Prompt and useful information provided. After a few questions, advice was sought from one of the engineers who provided a solution, my problem was resolved

Upon finding small part broken on recently purchased cordless lawnmower, I contacted Einhell customer services to get a replacement under warranty. Staff were very friendly and helpful, and despite sending the wrong part initially, the right one was sent on second attempt (they were very apologetic about their error). Always good communication and polite.

Excellent customer service
I had ordered a strimmer from Amazon and very pleased with it, however the flower guard was missing.
Customer service responded immediately and sent a replacement
Very impressed

Personally, I found the service from Candice at Einhill was excellent. She gave me instructions on what to do and answered my queries about the service as required. Based on this I am considering purchasing more items from them. Plus, I believe the batteries can be interchangeable with some of their other products. Further, they seem to have a good guarantee just keep your proof of purchase etc.

My experience of Einhell UK is nothing but fantastic the happy voice of Candice was a joy to hear. I phoned up in a panic as some light fingered thief decided to take the Grassbox off my wonderful Lawnmower while i was getting petrol, why they did it is beyond belief. after a discussion with Candice the suggestion was made that she would contact the service department about a secondhand box and like a fairy godmother within 30 minutes Candice called to tell me that they had found a box for me and at no charge have dispatched it to me.Now that is what is called service to a customer Thanks for all your help Candice you deserve a rise

The screw on the arms of an Einhell mower fell apart after the fifth or sixth use so I contacted the Einhell office to request replacement parts. Staff were friendly but not quite as efficient as I had hoped, it was 24 hours before they told me exactly what details they required (which they could have told me about on my first phone call). Then after I chased a couple of times I was very grateful that they could supply replacement parts two days later. I am disappointed in the construction of the arms of these mowers!