Ryan and his team were very professional from the start. They planned and executed the work expertly, on time and on budget. The inevitable obstacles were overcome in a thoughtful and cost-effective w... See more
Company replied
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Review summary
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Fabulous Service, made the call, the engineer was on site in two hours. Diagnosed the problem and went and got the parts there and then. Returned and fixed the problem, all working again in a matte... See more
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We have been very impressed with Ekoflow. Our first contact with Imogen was comprehensive as we stated our situation. She immediately understood and acted and within a day a meeting was set up. The s... See more
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Quick and easy experience using Ekoflow for the first time to empty our septic tank. Responsive and quick communication to a few questions we had, easy to book, and turned up on the scheduled... See more
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Company details
- #1 of 8 best companies in Waste water and sewage treatment company
Written by the company
At Ekoflow LTD we offer full wastewater treatment from installation, servicing and repairs of sewage treatment plants using genuine parts and spares for leading brands such as Klargester, Tricel, Titan, WPL and Balmoral. Based in Gloucestershire and operating throughout the south-west and surrounding areas, we are able to look after our client's entire range of sewage treatment plants, septic tanks, pumping stations, rainwater harvesters and associated equipment. We offer fault-finding, maintenance, breakdown and repairs of all waste water and clean water systems. The treatment plant and pump station services we offer at Ekoflow are tailor-made to suit your individual requirements. We can also advise on suitable septic tanks and sewage treatment plants for your property. Rest assured that your water treatment is in safe hands. Contact our team for expert advice and recommendations on 01452 247480 or info@ekoflow.co.uk.
Our Affordable Service Packages
From only £15 a month!
Sign up to one of our service packages, to spread the cost of your service and guarantee to lock in this years service rate for 2 years! With 3 levels of packages, each with different levels of cover, something to suit all!* If this is of interest to you, get in touch with our office team today on 01452 247480 or reach out to info@ekoflow.co.uk. *terms and conditions apply.
Contact info
Unit 13 Springfield Business Centre, GL10 3SX, Stonehouse, United Kingdom
- 01452 247480
- info@ekoflow.co.uk
- ekoflow.co.uk
4.9
Excellent
655 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ekoflow Ltd
Hi Peter, thank you for your review, we are happy we could assist in fixing the treatment plant for you!
Excellent customer service and…
Excellent customer service and extremely prompt call out.
8 January 2026
Reply from Ekoflow Ltd
Hi Chris, thank you for your review! We are glad we could assist so promptly for you!
Clearance seemed to go well but waiting…
Clearance seemed to go well but waiting in the snow for two hours when driver got himself lost was not great.
8 January 2026
Reply from Ekoflow Ltd
Hi Melville, thank you for your time in leaving this review. We apologises the driver took a while to find the property, any problems in the future, please do not hesitate to contact our office to find out what the hold up is!
Reply from Ekoflow Ltd
Thank you for your time in leaving this review Ian, it is highly appreciated.
Great service & great payment scheme to…
Great service & great payment scheme to spread payments
1 January 2026
Reply from Ekoflow Ltd
Hi Tony, thank you for the review. We appreciate it!
Brilliant service and very responsive…
Brilliant service and very responsive to urgent need
1 January 2026
Reply from Ekoflow Ltd
Hi Charles, thank you for leaving this review, we really appreciate it!
Excellent fast service,on day that that…
Excellent fast service,on day that that could of been disastrous for us, prompt engineer that knew what he was doing. Very much appreciated. Thank yoi
29 December 2025
Reply from Ekoflow Ltd
Hi Elaine, thank you so much for your time in leaving this review. We are happy we could assist at short notice!
Came recommended didn’t disappoint.
Ekoflow came recommended to me by a colleague who said “they are the only septic tank guys I trust”.
I’m pleased to say, after having several tank empties and a whole new sewage treatment system from them, that they have not disappointed at all.
Arranging emptying was very easy with a very quick turn around and competitively priced.
Likewise, the quote for the new system was very competitive versus others I had received and every single person in have had the pleasure of interacting with at ekoflow, from the office to the field, have been great. The install team were really great guys who told me what they were doing at all stages and went above and beyond on a number of instances.
I’m almost sad that, now I have a new system, I won’t have to deal with them as much anymore!
12 December 2025
Reply from Ekoflow Ltd
Hi Oliver,
Thank you so much for taking the time to leave such a detailed and positive review. We are extremely pleased to hear we have lived up to the recommendation!
Its rewarding to know that you have been happy with the emptying of the previous system, the installation of your new sewage treatment plant from start to finish, and our competitive pricing.
We are also delighted to hear that the installation team and office staff have been informative throughout the whole process - we will be sure to pass this positive feedback onto them.
We appreciate your custom and we look forward working with you for the future maintenance of your system!
Prompt response
Prompt response. Clearly specialists in this area. Good advice. Problem solved quickly and efficiently. Friendly, helpful staff.
11 December 2025
Reply from Ekoflow Ltd
Hi Brenda,
Thank you so much!
We are delighted to hear that your experience was positive and efficient, and that the problem was solved!
Had an Aeration Throttle Valve fitted…
Had an Aeration Throttle Valve fitted as suggested. We will see in time whether it will block up as one had been once before.
11 December 2025
Reply from Ekoflow Ltd
Thank you so much for taking the time to leave this positive review, we really appreciate it!
A reliable and well-organised company
Ekoflow recently installed a treatment plant for me, and I couldn’t be happier with the experience. They were extremely professional, easy to deal with, and communicated clearly throughout the whole process. The team worked efficiently, kept everything tidy, and the finished installation was neat and high quality.
I’m very impressed with both their workmanship and their customer service. Highly recommend Ekoflow to anyone looking for a reliable and well-organised company.
4 December 2025
Reply from Ekoflow Ltd
Hi Julia,
Thank you very much for taking the time to leave such a positive review.
We are delighted to hear that you are happy with the installation of your new sewage treatment plant and the service provided by our team from start to finish.
I will ensure your kind words are passed onto the team.
We look forward to working with you for the future maintenance of your system!
Reply from Ekoflow Ltd
Thanks for this positive review, John!
New Home with treatment plant
Recently moved into a property with a water treatment plant. After a few months we were getting a smell. We had little knowledge of how the system works and the dues and don’ts. We booked an engineer to come out. He went through with me step-by-step how the system works and all the things that we should and should not be using. This is to keep the system working properly. They also emptied and cleaned out the system. It’s not too expensive to have a service, empty and clean. The engineer managed to book us last minute to get the tank emptied. As he wanted to make sure everything was perfect for us going forward.
All in all excellent service thank you.
27 November 2025
Reply from Ekoflow Ltd
Hi Kieran, we really appreciate this detailed positive review.
Its delightful to hear that Tom, the attending engineer, went above and beyond by explaining to yourself how the system works and the do's and don'ts to keep the system maintained - I will pass this positive feedback onto him!
It's also, great to hear that we were able to empty and washdown the system last minute for you to ensure the system was fully functioning and that you were happy with our pricing for the above.
We look forward to working with you for the future maintenance of your system.
Excellent installation team
Excellent installation team. Always on time and completed as advised. Great back office advice and support too
26 November 2025
Reply from Ekoflow Ltd
Hi Tim,
We are delighted to hear that the installation team exceeded expectations and that the installation of your new system went smoothly.
We will be sure to pass this positive feedback onto the team, including the office staff!
Thank you!
Emergency call out dealt with quickly…
Emergency call out dealt with quickly and professionally. Total stars.
20 November 2025
Reply from Ekoflow Ltd
Thank you for taking the time to leave this positive review!
We are glad to hear that the emergency callout was resolved quickly and professionally.
We look forward to working with you in the future!
whole process very efficient
20 November 2025
Reply from Ekoflow Ltd
Hey Brian, thank you for this positive review!!
Engineer Elijah was a very friendly guy.
Engineer Elijah was very prompt , very polite and explained what he would be doing during his visit. He was a pleasure to talk to and a credit to Ekoflow.
17 November 2025
Reply from Ekoflow Ltd
Graham, thank you so much for this positive review!
I will ensure this feedback is passed onto Elijah and we look forward to servicing your system next year.
Extremely efficient
Extremely efficient. No mess. Friendly. Service swift. Would definitely recommend.
13 November 2025
Reply from Ekoflow Ltd
Hey Linda, thank you for this positive review!
Very efficient service from start to…
Very efficient service from start to finish - cannot recommend highly enough.
7 November 2025
Reply from Ekoflow Ltd
Hi Jonathan, thank you for this positive review. We are so glad you found the service efficient! Thank you for the recommendation!
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