ekohome.co.uk Reviews 

I received very prompt replies to my emails and my problem with my bin was resolved quickly. All the customer service people I communicated with were all very helpful and friendly.

Lara from customer services responded quickly and could not do enough to help me with my query, when I needed a replacement pedal for my X cube. I was pleasantly surprised to receive the most friendly and helpful customer service ever!

Fantastic customer service. Prompt responses. Solution to problem with easy to follow videos and quick dispatch of replacement part

I bought an auto-closing 20l + 20l bin a few years ago. Recently, I had some problems with the sensors of the dustbin. Apparently, it was a small issue which I managed to resolve with the help of customer service team.

Found the whole experience very efficient and the customer support staff v.proactice and friendly. Appreciate it when good service accompanies good product.

I had a small problem with a recycling peddle bin when I contacted EKO they sent me a replacement very quickly. Great service.

Super efficient in processing my warranty claim and procuring a replacement within a few days.

A pleasure to deal with, thank you EKO team!

Very helpful service to supply spare parts to make repairs to bin

We purchased a recycling bin from Eko in 2019 , but a few weeks age my husband broke the lid . I contacted their Customer Services and they found a replacement for me at a cost of £19, this was a really wuick and easy process , I was kept up to date with parcel tracking and received the lid within 5 days, unfortunately this had been damaged in transit. I contacted customer services again and very swiftly I received an apology and another lid.

Excellent customer service from both Karen and Lara, thank you so much

This is a rare company. Without doubt the most efficient and courteous customer services department I have ever dealt with.
Fast, friendly and dealt with my issue very quickly

I bought an EKO DeLuxe Phantom 45L Sensor Bin from John Lewis several years ago. I must say I'm very happy with it (I use rechargeable batteries). Visitors are always impressed and often comment. Recently the lids got some marks on them. They got splashed with something corrosive (not sure what it was) and they'd also received a couple of dents from things being dropped on them. I'm happy to report that after emailing EKO Custom Services and emailing Lara and Karen a photo and receipt, I was sent 2 new lids. I did pay £15 in total. They were very easy to fit (using the old screws). My bin now looks as good as new!
PS I noticed they weren't packaged that well (thin double layer of bubble wrap in a plastic bag) so was pleasantly surprised they weren't damaged during transport.

I wish all company’s offered service like this. I cannot thank then enough. Responses were fast and helpful. I had a replacement lid delivered to me for free with in 2 working days and a follow up email to ensure the new lid was working and all ok. I cannot recommend EKO enough.

Great service great product fast delivery

Great products and awesome customer service!

I special shout to Lara from the customer service team who was extremely prompt and helpful with a slight hiccup we faced with our bin lid. She and the team at Eko went truly above and beyond to resolve the issue.

Bins are excellent, we got the bin bags to fit and they fit perfectly, fairly strong bags as well. Got the scent thing to stick to the top of the bin, no horrid smells!

They had a special offer, with quick free delivery. Oh, and the bin is very well designed and suited my kitchen

Great little sensor soap dispenser. Good price, quick delivery :)

Good quality of product highly recommended

We have owned our EKO Phantom Delux bin for just over 12 months with no issues at all and it fits in our kitchen perfectly.

Unfortunately the lid developed a fault where it will kill new batteries in a very short period of time, therefore we contacted customer support for advice.

Lara at EKO was so helpful, friendly and the communication was first class. After talking us through some basic self help steps to try resolve the issue, they dispatched a new lid next day and collected the faulty one.

We now have a fully working lid again, I have a happy wife 😉 and the customer service has been amazing... thank you Lara and EKO.