Ekster® Reviews 

Really disappointed with the Travelpack vacuum bags. There is no way it fits 10kg of clothing. Purchased the ekster
TravelPack Air Pump and it works poorly. All in all a waste of money and energy packing the bags for nothing. Unfortunately, purchased two sets. Pitched them as they are that bad.

100% A++++ customer service! They go above and beyond for their customers. And their products are absolutely amazing.

I bought the Ekster wallet for my boyfriend and he LOVES it. All the cards fit in the wallet and pop up with ease. The added money clip holds all the cash. And, the customer service at Ekster is unbelievable! They are real people that take care of their customers and take pride in their products.

Shipping method the company chose is horrible. Just use the main 3 - FedEx, UPS, or USPS. Or at least give us the option to. Genuinely would not order again without a proper shipping method in the future.

I have purchased numerous items from Ekster over the years and always been pleased. Their customer service has been phenomenal! Highly recommend.

The best customer experience is all about smooth delivery, being on time, and giving you top-notch products.

I purchased the Cardholder Pro and initially had an issue with it, but the Ekster customer service was incredibly courteous and responsive in resolving the problem. I also made a mistake during checkout and didn’t receive the free gift that came with my order. They caught the error on their end and still sent the gift afterward, which I really appreciated.

I genuinely love Ekster’s products. I use their slim cardholder wallet—sleek, minimal, and beautifully designed—the TravelPack Vacuum Kit Plus, and their key case. Every item is modern, functional, and thoughtfully made. I’m already planning to buy more.

I strongly recommend Ekster as a company and their products. They’ve earned my trust.

This company is awesome! Ekster's customer service is absolutely outstanding. I purchased an Ekster WESN Microblade knife and I used it and carried it every day. It's a great knife. I took it apart and lost and damaged a couple small parts. Ekster sent me a brand new complete knife! Every single interaction I had with customer service was great. I corresponded with the same person--Valentina--and she was extremely responsive, clear in her communication, extraordinarily and genuinely wiling to help. It was clear that she cared about doing a great job and really supporting Ekster customers. It's so rare to get that kind of service nowadays. I can't speak highly enough of Ekster and Valantina! Thank you! I'm grateful for all you've done for me!

When making an order today, I decided to add a second part to the order which I worked out if I’d ordered as a bundle would have been cheaper.

By the time I tried to cancel, my orders had already been shipped, but Eksters customer service offered me a 25% discount on the purchases to make up for my error, so that I was getting the same deal as I would have as a bundle.

Very good customer service and looking forward to receiving the order. Based on the wallet I already have from them, I’m confident the quality will be high and that it will be a great investment

​⭐⭐⭐⭐⭐ Absolutely Fantastic Product and World-Class Service!
I couldn’t be happier with my purchase from Ekster. The product quality is top-notch—sleek, incredibly well-built, and functions exactly as advertised. What really blew me away, though, was their customer service. I had a minor question about my order, and their support team responded almost instantly, handling everything with total professionalism and care. It’s rare to find a company that delivers both a premium product and a flawless customer experience. I highly recommend Ekster and will definitely be a returning customer!

I have been using Ekster wallets and bags for nearly five years now.

I find there products to be functional, well designed, durable, and stylish.

They are not indestructible. Nothing is. But every time I've had an issue with any of their products, they have made it right. And they have done so quickly.

Their customer service is exceptional, and they stand by their warranties.

I recently had an experience with a backpack that had a zipper that failed after two and a half years of daily use. They offered to either compensate me for the cost of repairs or send a replacement. I very much appreciated having the choice.

I placed an order on June 3rd 2026. I never received my order. On their own site the tracking says failed delivery. I have tried to reach out to them to see where my order is and have not received a response. I bought the wallet as a birthday gift, and today is the birthday, and no gift. I am extremely disappointed with the customer service. The only way to contact this company is via email, and they don’t respond. Save your money, don’t order.

I could only say good things about this company. I purchased the cardholder wallet back in 2022 and it’s been the only wallet I’ve used since. Besides a few dings and scratches it still works the same today as it did when I bought it.

Recently the cash band that it came with has become quite loose over time. I emailed Ekster yesterday about getting a replacement and within minutes I had a reply. The wallet itself is fantastic but I have to say that the customer top notch as well.

I’m thinking about buying another wallet just do support the company even though I don’t need one.

The product itself is of excellent quality and has fully met my expectations.
On top of that, the after-sales support was exceptional. Communication was clear, prompt, and professional throughout the entire process, and the issue was resolved quickly and without any hassle.

It is rare to find both a great product and such a high level of customer care. This experience has given me great confidence in the company, and I would not hesitate to purchase from them again.

Highly recommended!

Purchased a Ekster pro wallet, after only a couple of days of use the leather was separating from the case. Contacted the support to which I had a prompt reply stating that some specialist would get back to me. After sending multiple emails asking for a timeframe on when this would happen as the wallet is brand new and I’m already having defects. No reply for days feeling constantly ignored

I ordered their cardholder which I found to be badly made. It only holds 7 cards and they don’t pop up far enough when one pushes the button. As a result it is difficult to tell the cards apart.
They made it very difficult for me to return the item. It took three email exchanges. They asked why I wanted to return it. Then they offered that I keep it and get a 15% refund. Then they increased the offer to 30%. Finally they agreed that I return but said that there was a 10% “handling fee”. None of this was mentioned on their site which promises “100 day hassle free returns”

The charging is USB c. All my charger are usba .How can I charge the card. The card did not come with a manual. I installed the find my card app and it opening leads to other apps which want to download.by the way I have the android version

Hello,
I purchased a wallet for my husband over a year ago and the ejection button was giving him some issues. After sending a quick 4 second video and explaining to them the situation they quickly sent a new wallet. Their warranty program is excellent, we didn’t even need to pay for shipping. My husband loves his wallet and the material.
Thank you, Ekster!

I spent well over $100 on this Wallet Pro and all the accessories and another 100+ on one with all the accessories as a gift for my father.

Even putting just two unembossed cards in the extra slots in the leather flap means the wallet will never close properly and will look overstuffed because the bulky internal elastic strap is in the way. They also sell you all these extra accessories which don't actually fit in the wallet and are completely impractical:
1. The wallet cash clip. This fits on the back and is a very strong clip. So strong that it makes the extra card slot on the back of the wallet almost impossible to use. I tried putting my driving licence in the back slot with the wallet cash clip attached and not only is it a struggle to get it in and out, you can see that the pressure of the clip is bending the licence. If you left it in there until the next time the police stopped your car, if you could even get it out, it would be a u-shaped, bent licence.
2. The coin purse. This is a tiny leather pouch the size of a small credit card which only fits about 4 coins, so what's the point to begin with? You can't put it into the main card holder pop-up part obviously, it's too thick and the coins would just fall out of the top. If you put it in the leather flap slots the wallet will never close properly because the elastic band/strap is in the way taking up space already. If you put it in the elastic strap the coins will all fall out of the top again. You may be able to fit it in the extra slot on the back of the wallet if you don't buy the wallet cash clip, but again it hardly holds any coins so why bother?
3. The card finder. This is like an airtag in case you lose the wallet. I added to the cart at the same time as the wallet, assuming you could use it with any device, but the one suggested in the shopping cart is only for iPhone. I have an android so can't use the one I bought with the wallet. It is also too thick to put it in the leather flap slots if you want the wallet to close and not look overfilled and untidy. Bear in mind that if the wallet's never going to close then that flap of leather which differentiates it from just a card holder is a flappy waste of time and a supposedly neat, space saving wallet looks overstuffed even when brand new.
4. The tool card. Too thick for inside the wallet, and too sharp to be pushing in and out of what is supposedly very high quality leather. There's also, inexplicably some sort of nail file right in the middle of the tool card where you wouldn't be able to get it under your fingernail anyway and where it will scratch the leather when you pull it in and out of the wallet.

The elastic strap is OK if you're putting something quite thick in it, like 5 or 6 notes folded over it, but the accessories mentioned above are too smooth and would slip straight out either in your pocket or onto the floor.

In my opinion, it would be better to get rid of the internal strap entirely and have one, heavy duty elastic band/strap around the outside of the wallet instead of inside. Then you could probably use the two card slots in the flap and still close the wallet because the internal strap wouldn't be there and the external elastic strap would be keeping the wallet closed anyway. You would still have quick access to the most used cards in the pop-up card holder using the button and only have to undo the elastic strap to get to less used items. You could also still use the wallet cash clip accessory if the external elastic strap was attached to the front of the wallet and stretched around the outside of the cash clip when closed. An Ekster emblem or button could cover up the stitching on the front of the wallet. They could sell replacement and different colour straps if they buttoned onto the front of the wallet. If I want to use this I will now have to carry around a separate other wallet in my bag to put the rest of my loyalty cards, insurance card, licence, receipts etc.

Postscript: I wrote to the co-founder to explain my problem. The result is that Ekster sent me another wallet, which arrived in a timely manner and without incident. I am very satisfied and deeply impressed by Ekster’s ultimate solution, particularly in light of the fact that this problem was the fault of the delivery service, not Ekster.

If I could rate a zero, I would because I have never received my wallet. I ordered a Ridge wallet and got it within a week. I thought I might like Ekster better so ordered a cardholder pro. It has literally never arrived. It’s impossible to call them and their online service platform is completely unhelpful. Unless I want to call the police, I am out $150. AVOID EKSTER IF YOU VALUE YOUR MONEY!