Ekster® Reviews 2,831

Had an issue with a product I ordered breaking very quickly. I submitted a warranty claim on the website and Maia in customer services responded within the hour with all the information and help I needed.

Ekster has a great customer service!! We submitted a warranty claim and they were quick to solve our claim. We bought 2 more wallets because of the great warranty. They have amazing innovative wallets that are very unique. We are always hearing complements of how cool the wallets are. Great job with the new designs.

Created a return request within 5 minutes of opening the Ekster box. I was looking for a thin wallet and the description suggested it was .4” thick, however, without any additional cards, the Ekster wallet was .75” thick. In addition, the main card holder required a minimum of 6 cards; otherwise, the cards could easily fall out. The card trigger and wallet material appeared to be decent, but if doesn’t hold the cards properly, the Ekster wallet is not worth the money.

Oh, then there is the return fee. :(. Ekster falsely posts incorrect dimensions, and I have to pay to return it. Nice!

UPDATE:
I was pleased when Ekster refunded me the return fee, however, I am disappointed they have not updated the size specifications. This is misleading and will only lead to more returns. They should have made the necessary correction immediately.

UPDATE #2:
DO NOT TUST Ekster product specifications, as they are making false claims that can easily be corrected, but continue to mislead consumers. Their wallet dimensions have not been updated 4 weeks after reporting the error.

First class company with first class service, personnel & amazing products!!!

⭐️⭐️⭐️⭐️⭐️ Mise à jour de l’avis – Problème résolu
⭐️⭐️⭐️⭐️⭐️ Review update – Issue resolved

J’avais initialement laissé un avis négatif suite à un remboursement en attente depuis plus de deux mois.
I initially left a negative review due to a refund that had been pending for over two months.

Après avoir contacté l’ensemble des services possibles et suite à la publication de cet avis, mon dossier a enfin été pris en charge.
After contacting all available departments and following the publication of this review, my case was finally handled.

Le support a ensuite été efficace et a apporté une résolution concrète à la situation.
The support team was then effective and provided a concrete resolution to the situation.

Le remboursement a été traité, ce qui met un terme définitif au problème.
The refund was processed, which definitively closes the issue.

Par principe, je m’étais engagé à mettre à jour ou supprimer mon avis une fois le dossier réglé.
As a matter of principle, I had committed to updating or removing my review once the matter was resolved.

Je mets donc à jour cet avis en 5 étoiles afin de refléter la résolution finale du dossier.
I am therefore updating this review to 5 stars to reflect the final resolution of the case.

Merci pour la prise en charge et la résolution du dossier.
Thank you for handling and resolving the matter.

Djaafar

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Nom : Djaafar BOUMAZA
Email : djaafar.boumaza [at] live.fr

Commande : #EKSTER-1538369
Montant : 138,40 €
Date d’achat : 20/11/2025
Retour : le lendemain
Remboursement non reçu après plus de 2 mois
RIB déjà envoyé (demande de remboursement en attente)

J’ai contacté le support plusieurs fois, sans réponse concrète ni remboursement.
Je laisse cet avis temporaire et je le modifierai dès que le remboursement sera effectué.

Got some stuff from them like a cardholder and a tracker. Had some issues with the tracker but they send me a new one straight away. What surprise me is that their support department is spot on . I send an email close to midnight and i got an answer in 2 minutes . They really like to take care of their clients

I had a product issue on one of the items I ordered. I was really impressed with how quickly they responded and got me sorted out. The other Items were perfect, and I will have the replacement item quickly. I would recommend them just based on responsiveness to communication!

I bought my husband a new Ekster wallet ~8 months ago. He had his previous one for years and it was time for a new one. We had a small issue with his new one and, after reaching out, they were quick to replace it without making us jump through hoops. Customer support was friendly and easy to work with. Great company.

I will give them 10/5 if possible, this is the first time a company reaches out to see if everything is OK, actually my card never worked so I just didnt used it. I let them know that and WOW, they were on it and send me the latest model free of charge. It is working great, but the service and communication top notch. I applaud the CS department for their effort.

I’ve used my vacuum bags for two trips now. I’m impressed with the quality of the bag, it seems to be durable, however I’m extremely disappointed with the quality of the vacuum. I’ve used the vacuum less than 10 times and it’s already broken. I appreciate the warranty and customer service did respond quickly to send me a new one, however I’m currently travelling, so these bags are somewhat useless right now. Hoping it was a one off issue and the new vacuum will last longer.

I received a cardholder as a gift a couple of years ago and it served me well, but the elastic band holding the tracker degraded in time. I was hoping to buy a new band, but Ekster sorted me out with a new everything (except tracker). Was more than i was hoping for.

I recently got an Ekster wallet and I’m genuinely impressed! The design is sleek, modern, and incredibly functional. The quick-access card mechanism is a game-changer, cards slide out smoothly with just a click, making everyday use effortless. The quality of the leather is premium and durable, giving it a luxurious feel without being bulky.

What really stands out is their customer service. My questions about shipping and customization were answered promptly and professionally, and the delivery was fast and hassle-free. Overall, it feels like a product that’s thoughtfully designed for both style and convenience. Definitely worth every penny!

If I could give 0 stars, I would. My wife bought me an eckster wallet. She got me this wallet for Christmas, so she gave it to me before we traveled. Through the airport I notice a credit card on the ground. It’s mine. I put it back in the wallet and again, we get to the rental car, 2 fall out this time. Contact eckster to return it due to manufacturing defect, they refuse your money back. They will only give you a gift card. I don’t trust this company anymore. If you were smart, you wouldn’t either.

Overall experience was good to great. I purchased a carbon fiber key case, and the item was a quality product, shipped timely, and exactly as described on the website. The only issue I have with the product is with the clip provided to attach the key case to other keys (e.g., key fob for vehicle). The clip provided was open on one end and after using the key case for about 1 - 1/2 months the clip started to separate. Eventually, the clip no longer held on to the key fob. I had a clip from an earlier key case, and I was able to replace the newer clip with the old clip. That made all the difference, and there are no longer any separation issues. Otherwise, GREAT PRODUCT!!!

I order a wallet pro for the holidays,and was never received.reach out to costumer service and spoke to paola. she assured me that she will send a replacement.several days later i received my wallet.
My first impression, love the leather and stitching.There product looks and feels well made..this company stands behind their product.
Amazing costumer service.

Impressive products with impressive quality, but the support team is just as impressive as well! Top notch!

I had ordered a product from ekster but when it arrived in Turkey, I was told that I could not import. I immediately contacted Ekster customer services who immediately helped me and let me get a refund of the item after I returned it. I had similar cases before but none was solved as quickly and as efficiently as this one. Thanks ekster ☺️

Terrible service firstly and secondly iv been waiting over 45 days for my product and have gotten no feedback from Ekster where my parcel is whatsoever. I email them multiple times and yet nothing and now i have no idea when and where my package is!

I had an excellent experience with Ekster’s customer service while submitting a warranty claim. Valentina was professional, responsive, and genuinely helpful throughout the process. The claim was handled smoothly and fairly, which really shows that Ekster stands behind their products.

On top of that, the wallet itself is a great minimalist design—well made, practical, and exactly what I was looking for. It’s refreshing to see a company that not only makes a quality product but also backs it up with great customer support.

I bought two vacuum bags, and one of them didn't remove the air properly. Customer service was very responsive; after I sent a video of the defective bag, they sent me a replacement free of charge. Excellent service and a great product.