El CapitanReviews 

Reply from El Capitan

Sep 16, 2023

Dear Clément,

We regret to learn that the Social Club you selected did not adhere to its specified opening hours. It is essential to clarify that El Capitan does not have direct ownership or operational authority over the Social Clubs. Our role only involves connecting you with these establishments, facilitating introductions, and providing contact information.

Nonetheless, your review holds significant value for us, as it aids us in the process of vetting and selecting the most suitable clubs to introduce to our customers. We have promptly relayed your feedback to the relevant Social Club and encouraged them to make improvements to their service.

In addition to this, we offer our customers a direct line of communication with the Social Clubs, allowing you to contact them in advance via phone or written correspondence. This feature is designed to enhance communication and ensure smoother interactions between our customers and the clubs.

Should you require further assistance or wish to explore alternative club introductions or refund options, please feel free to reach out to our customer support team. They are available to assist you promptly.

We sincerely appreciate your feedback and hope to have the opportunity to introduce you to a more suitable Social Club in the future. Your satisfaction is a top priority for us.

Warm regards,
El Capitan

Reply from El Capitan

Sep 16, 2023

Dear Riccardo,

We extend our apologies for the dissatisfaction you experienced with the product quality and pricing standards of the Social Club “Mallorca-West”. It is crucial to note that El Capitan does not possess ownership or operational control over these Social Clubs. Our primary function is to facilitate connections to these establishments, assisting with introductions and providing contact information.

Nonetheless, we have taken your concerns to heart and promptly relayed your review to the Social Club "Mallorca-West." We have urged them to review and adjust their pricing in line with the quality of service and products they provide. Furthermore, we have communicated a clear expectation for them to make necessary improvements within a specified timeframe, failing which, their listing on our website may be subject to removal.

Please don't hesitate to reach out to our customer support team at your convenience. They are readily available to arrange a complimentary introduction to an alternative establishment or facilitate a complete refund, should you wish to explore those options.

We greatly value your feedback, as it significantly aids us in our continuous effort to assess and select the most suitable clubs for introduction to our valued customers. Your satisfaction remains our utmost priority.

We sincerely appreciate your feedback and look forward to the opportunity of introducing you to a more fitting Social Club in the future.

Warm regards,
El Capitan