El Capitan is the way to go guys, centre of Palma, great location, easy to find, just follow directions for bull bar is around there. Friendly staff, accesible prices and some quality bud u get to r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you're unsure about which social club to join in Barcelona or Spain in general or how to find another member to be recommended, look no further! <3 They people from Capitan got me in touch with a... See more
This made the whole process so much easier. You literally just do as El Capitan instructs and you have already set up the first few steps with whichever social club you wish to join. Amazing 10/10, wo... See more
Made finding our little green friend all that easier! Using this service I was introduced to the club and they even didn't charge me any additional fees for a membership (not sure if this is the case... See more
Company details
Written by the company
El Capitan is a premier digital cannabis marketplace catering to the evolving needs of the hemp industry. Focused on the education and innovation in the cannabis industry, el Capitan offers a variety of services including access to cannabis conventions, personalized cannabis consulting, and a fashionable clothing.
Contact info
8 The Green, Suite B, 19901, Dover, United States
- support@elcapitanbrand.com
- elcapitanbrand.com
4.3
Excellent
317 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
El Capitan stears you safe
Easy, fast, as long as you behave and are polite el Capitan will sail you into calm oceans, would recommend to anyone in Spain (or outside coming to Spain)
4 April 2024
Great experience with El Capitan
Everything went as expected and I got response very quickly
28 March 2024
Quick and easy
28 March 2024
Clubs in guide didn't exist
Wife and I both purchased the guide. Each received an email with a different Club address. Tried each and there was no Club at either address and no one around knew anything about the clubs. Either their information is wrong or it is a scam.
22 March 2024
Reply from El Capitan
Hello Josh,
First and foremost, we're genuinely sorry to hear about the confusion and inconvenience you and your wife experienced. It's important to us that our customers have a smooth and enjoyable experience, so it's disheartening to learn that wasn't the case for you both.
Regarding the differing Club addresses you received, this is quite concerning, and we're keen to investigate further. Could you kindly provide the order number for your wife's purchase as well? This will enable us to thoroughly review what occurred in your specific situation.
In our confirmation emails, we strive to offer clear guidance by including not only the main address but also additional details to assist in locating the Club. Additionally, we provide contact information for the Club to ensure any questions can be promptly addressed. Social Clubs in Spain often maintain a discreet presence, lacking external signs or symbols, which can understandably lead to confusion, especially for first-time visitors. We wonder if you had a chance to contact the Club directly using the provided details?
We also noticed you haven't yet utilized our live support chat. Our team is always ready to assist with any concerns, including guidance to the Clubs or discussing refund options. We're here to help and want to ensure you're fully supported.
Could you please reach out to us via our live chat? We're eager to resolve this matter to your satisfaction, including processing a refund if that's your preference.
Again, we apologize for the inconvenience and look forward to hearing from you soon.
Warm regards,
El Capitan
This made the whole process so much easier...
This made the whole process so much easier. You literally just do as El Capitan instructs and you have already set up the first few steps with whichever social club you wish to join. Amazing 10/10, would definitely recommend the fast track pass.
24 March 2024
Well … all was great but… they told me…
Well … all was great but… they told me 3 not 6 months… associated
10 March 2024
Reply from El Capitan
Thanks for the review. We would like to improve, but having trouble to understand what exactly is your concern. Can you please define how we can reach a 5-star review from you next time and what was exactly bothering you?
one of the best sites to become a…
one of the best sites to become a member of a Spanish association in all of Spain
8 March 2024
Easy to use
Easy to use, suggested a place that was exactly what we were after - thank you.
27 February 2024
Great little spot friendly service…
Great little spot friendly service great quality product
26 February 2024
Perfect service.
Perfect service.
I sent the e-mail to el capitan and after a short time I was able to access a social club, without any problems.
Fantastic. thank you
19 February 2024
Fabulous experience from start to end
Fabulous experience from start to end. Website works wonderfully, locations are easy to find and the attention to detail & comms are top notch. Would love to use it again soon!
22 February 2024
very good explanations and service…
very good explanations and service provided. happy to choose el capitan 🫶🏻
would use their assistance 100% again and can recommend el capitan without any concerns.
thank you!
5 February 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.