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The Electric Car Scheme Reviews 

1,214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff, professional attitude, and clear communication maintained throughout the entire ordering process. Many people note that the digital platform is very easy to use and advisors consistently provide exceptional support during vehicle selection. However, some customers also noted significant challenges regarding unexpected delays with vehicle delivery times. Reviewers mentioned that waiting periods were extended well beyond the original estimates provided at the beginning of the transaction. A few consumers experienced administrative frustrations and extended delivery dates when trying to complete their agreements.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Customer service

Users describe positive interactions with customer_service, noting seamless setups and consistent... See more

Service

Clients share positive opinions on service, describing it as quick, easy, and efficient. Consumers... See more

User experience

People report positive experiences with user_experience, describing the overall process as smooth,... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that the process is generally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlie (Elliott) from the electric car scheme has made my experience blissful from start to finish. He consistently kept me up to speed with everything happening behind the scenes, answered all my qu... See more

Company replied

Rated 5 out of 5 stars

Adam Constantinides has been really helpful throughout the process so far. Can communicate both by email and phone to go through the order details and has been fairly responsive. Helped with getting t... See more

Company replied

Rated 5 out of 5 stars

The agent I dealt with “Chelsea” was excellent from start to finish. Originally reaching out a year ago before I was ready to make the move to electric and then through regular check ins. Once ready s... See more

Company replied

Rated 5 out of 5 stars

This is the 2nd car I have had through Electric Car Scheme and they have always been extremely helpful. As some people know confirming delivery dates on cars can sometimes be challenging depending on... See more

Company replied


Company details

  1. #2 of 4 best companies in Electric Motor Shop
  2. #10 of 15 best companies in Auto broker
  3. #1 of 3 best companies in Environmental organization
  4. #15 of 37 best companies in Leasing service

About The Electric Car Scheme

Written by the company

The Electric Car Scheme helps people switch to electric cars. We set up salary sacrifice schemes for UK businesses. They can then offer their employees access electric cars in the cheapest way possible. Employees can save 20-50% on any electric car through salary sacrifice. The employer provides the car, and the employee sacrifices their salary in return. This enables employees to pay out of their salary before tax.

The UK government is supporting the switch to electric by providing these tax incentives. The Electric Car Scheme makes it hassle-free, risk-free, and cost-free for businesses to pass on these savings to their employees.

In short, we do for electric cars what the ‘Cycle to Work Scheme’ did for bicycles.

We believe that every person wants to make a significant impact to lower carbon emissions. Switching to an electric car is the biggest step you can take as an individual to reduce your carbon footprint.

Salary sacrifice for electric cars

Written by the company

Save 20-50% on any electric car through salary sacrifice
Salary sacrifice saves 20-50% on the cost of any electric car by paying from salary before tax. The Electric Car Scheme makes it a no-brainer for employers with first-rate risk protection, best prices available, and will manage the scheme at no cost. Join our 5 star salary sacrifice scheme to help your team on their journey to Net Zero.
Driving down CO2 Emissions
At The Electric Car Scheme, we understand that every person can make a significant impact to lower carbon emissions. Switching to an electric car is the biggest step you can take as an individual to reduce your carbon footprint.
Unlocking government tax savings
The government's tax incentives for electric cars promote sustainable choices. But they are complex and difficult to access. At The Electric Car Scheme, we make it simple to access the government tax incentives for our Net Zero transition.
The obvious choice
We believe sustainable choices should be obvious and affordable. That means no trade-offs. When the choice is better for your wallet and better for the environment – it’s a no brainer. We enable everyone to make the choice to accelerate the transition to net zero.

Contact info

Salary Sacrifice for Electric Cars

Save 20–50% on any electric car with The Electric Car Scheme

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,214)

436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such a quick and easy to use service

Such a quick and easy to use service. The website was clear and easy to use and having a customer service contact massively helped. Henry made everything really straight forward and kept me updated throughout the order process.

13 August 2026
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Reply from The Electric Car Scheme

Hi there,

Thank you so much for taking the time to leave us a review. 

We are very pleased to hear you've had such a great experience and have also passed on your positive comments to Henry. 

If you need anything else in future, please don't hesitate to get in touch with us. 

All the best!

Jagg @ The Electric Car Scheme

Rated 5 out of 5 stars

Ask for Charlie Elliott, great help

Charlie Elliott was fantastic from start to delivery. I found myself in a position with no car, we was able to place an order for a car quickly and then also use the subscription service to bridge the gap. really pleased with the communication throughout. This is my secound vehicle through The Electric Car Scheme and I would recommend.

10 August 2026
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Reply from The Electric Car Scheme

Hi there,

Thank you so much for taking the time to leave us this review, and congratulations on your second vehicle with us.

We're really pleased to hear that Charlie was fantastic from start to delivery, especially given the tricky spot you found yourself in with no car. It's great that Charlie was able to move quickly on the order and use the subscription service to bridge the gap in the meantime, and that the communication throughout felt strong. Feedback like this means a lot to us and to Charlie directly, so thank you for taking the time to mention them by name. It also means a lot that you would recommend us again after two vehicles, that really is the best compliment we could ask for.

Thank you again for choosing The Electric Car Scheme, and we wish you many happy miles ahead in your electric car.

Warm regards,
Mehdi @ The Electric Car Scheme Team

Rated 5 out of 5 stars

Great Company, highly recommended

As a company, we have had an extremely positive experience with The Electric Car Scheme. The entire process has been smooth, straightforward and well managed from start to finish.

Ellie Ridley-Clarkson made the initial understanding and setup of the scheme seamless, providing clear and helpful guidance throughout. From there, our Sales Specialist, Mathu, has been fantastic in supporting us with orders, keeping us well informed at every stage of the process and providing regular updates on order status.

The service we have received has been excellent, and we would have no hesitation in recommending The Electric Car Scheme to any company considering introducing the scheme to its employees.

12 August 2026
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Reply from The Electric Car Scheme

Hi Joel,

Thank you so much for taking the time to leave us this detailed review.

We're delighted to hear that your company's experience with us has been so positive, and that the process has felt smooth, straightforward and well managed from start to finish. It's wonderful to know that Ellie made the initial setup and understanding of the scheme seamless with such clear guidance, and that Mathu has continued to support you so well with orders and kept you informed at every stage. Feedback like this means a great deal to us and to the team, so thank you for taking the time to mention them both by name.

Thank you again for choosing The Electric Car Scheme, and we wish you many happy miles ahead in your electric car.

Warm regards,
Mehdi @ The Electric Car Scheme Team

Rated 5 out of 5 stars

Responsive and knowledgeable on all…

Responsive and knowledgeable on all queries asked

11 August 2026
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Reply from The Electric Car Scheme

Hi Kate,

Thank you so much for taking the time to leave us this review.

We're really pleased to hear that you found the team responsive and knowledgeable across all the queries you had. Being able to give you clear, helpful answers when you need them is exactly what we aim for, so it's great to know this came through in your experience with us.

Thank you again for choosing The Electric Car Scheme, and we wish you many happy miles ahead in your electric car.

Warm regards,
Mehdi @ The Electric Car Scheme Team

Rated 5 out of 5 stars

A really great experience

A really great experience, communication was great through the ordering process, which in itself was really smooth.

7 August 2026
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Reply from The Electric Car Scheme

Hi Emma,

Thank you so much for taking the time to leave us this review.

We're delighted to hear you had a really great experience with us, and that the communication throughout the ordering process was clear and the whole thing felt smooth. That's exactly what we aim for, so it's wonderful to know it came through for you.

Thank you again for choosing The Electric Car Scheme, and we wish you many happy miles ahead in your electric car.

Warm regards,
Mehdi @ The Electric Car Scheme Team

Rated 5 out of 5 stars

When I Started to engage about an EV…

When I Started to engage about an EV they provided the required information and were patient as i was learning more and more about the various specs and options with both the scheme and the cars. Good communication and clear with regards to T&Cs etc.

7 August 2026
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Reply from The Electric Car Scheme

Hi Luke,

Thank you so much for taking the time to leave us this review.

We're really pleased to hear that you found the information provided helpful and that the team was patient with you as you explored the various specs and options across both the scheme and the cars. Clear communication, especially around the T&Cs, is something we always aim for, so it's great to know this came across during your journey with us.

Thank you again for choosing The Electric Car Scheme, and we wish you many happy miles ahead in your electric car.

Warm regards,
Mehdi @ The Electric Car Scheme Team

Rated 5 out of 5 stars

RS Review



Henry was really descriptive and helpful through the process from enquiry to order placement.

Thanks Henry!!

11 August 2026
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Reply from The Electric Car Scheme

Hi Rob,

Thank you for your lovely feedback! We’re so pleased to hear that Henry was descriptive, helpful and supportive throughout your journey from enquiry through to placing your order. We’ll be sure to share your kind words with him.

We’d also love the opportunity to understand what we could have done to make your experience a 5-star one, so we’ll be in touch to learn more about your feedback.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 4 out of 5 stars

They good in general but over priced

They fine, and good in general but over priced in comparison to other providers. My biggest regret is not shopping around before going with them. You can easily find much cheaper options in comparison.

This is not to say that I had any bad experiences ( everyone is great throughout the process) but this more for people to shop around before choosing them because there is always better and cheaper options.

7 January 2026
Unprompted review
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Reply from The Electric Car Scheme

Hi Moe,

Thank you for taking the time to leave your feedback and for recognising the support and service you received from our team throughout your journey with us. We're pleased to hear that, overall, your experience was a positive one.

We are, however, concerned to read your comments regarding pricing. Providing a competitive and transparent offering is extremely important to us, and we regularly benchmark our pricing against the wider market. As a result, we would be very interested in understanding more about the comparisons you made and the alternatives you found.

A member of our team will be in touch to gather some further details, as your feedback could help us identify opportunities to improve and ensure we continue to offer the best possible value to our customers.

Thank you again for sharing your experience. We genuinely appreciate both your positive comments and your constructive feedback.

Best wishes,

Sarah
The Electric Car Scheme

Rated 5 out of 5 stars

Very helpful and easy to order

7 August 2026
Unprompted review
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Reply from The Electric Car Scheme

Hi Data Direct,

Thank you so much for taking the time to leave us this wonderful review. We are really pleased to hear you found the whole process very helpful and easy to order, that is exactly the experience we aim to provide.

Thank you again for choosing The Electric Car Scheme, and we wish you many happy miles ahead in your electric car.

Warm regards,
Mehdi @ The Electric Car Scheme Team

Rated 2 out of 5 stars

Initial communication was good

Initial communication was good. Was advised delivery would be in 16 weeks, sometimes sooner. That was in April and have had another email to advise it has been delayed AGAIN, unit November / December. Have asked for a call back but have had nothing to try and resolve the situation

7 August 2026
Unprompted review
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Tane,

Thank you for taking the time to share your feedback.

We completely understand how frustrating it must be to have your expected delivery date move significantly from what you were originally advised.

Unfortunately, delivery delays can occur due to factors outside of our control, and we appreciate how disappointing this is when you have been looking forward to receiving your vehicle. However, we recognise that keeping you informed and supporting you throughout any delays is within our control, and we’re sorry we haven’t met the standard you should expect from us.

We would really welcome the opportunity to speak with you directly and see what we can do to put things right. I understand our Sales Manager has been in touch to discuss this with you and ensure your concerns are properly addressed.

We appreciate you bringing this to our attention and hope we can improve your experience from this point forward.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Mehdi was super helpful with some…

Mehdi was super helpful with some accounting queries I had. Thank you for your quick response!

7 August 2026
Unprompted review
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Reply from The Electric Car Scheme

Hi Sushmita,

Thank you so much for taking the time to share such a lovely review with us. We’re delighted to hear that you had such a positive experience from start to finish and that you were kept informed with clear communication and regular updates throughout.

We’ll be sure to share your kind feedback with Mehdi. They’ll be really pleased to know that their prompt communication and support helped make your experience a great one.
Thank you again for your kind words and for choosing us!

Warm regards,
Amee @ The Electric Car Scheme Team

Rated 4 out of 5 stars

From Frustrating to Fantastic: A Huge Thank You to Sara

Communication with this team has been extremely challenging. Getting an update on my order requires calling repeatedly—often up to 10 times with no answer—and email support has gone completely unanswered. While I am required to use ECS as my employer's sole scheme provider, the lack of basic customer support makes the process incredibly frustrating. If you have the option, I would strongly recommend arranging a private agreement directly through a dealership instead.

However as an update to my review, I want to give a huge thank you to Sara, who did a wonderful job picking up my case and drastically improving our communication. She got my delivery sorted for Monday, so I'm really looking forward to it. It was a fantastic turnaround once she stepped in!

7 August 2026
Unprompted review
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Reply from The Electric Car Scheme

Hi Heman,

Thank you for updating your Trustpilot review and for giving me a special mention, I am glad I could turnaround your experience for you.

I am so pleased your vehicle has now arrived and you are enjoying your new EV.

I have provided feedback to the team to ensure we all can learn from your experience, as we want everyone to have a smooth journey with us.

If you need any support moving forward, you have my contact details so please reach out.

All the best,

Sara @ The Electric Car Scheme

Rated 3 out of 5 stars

Nice staff but late car

My experience with the staff was friendly, really helpful and professional. No qualms there. However, having chosen a car in February, I was initially advised the car would likely be with me in April, possibly May. I don't know what info they had at the time to support that, but the car wasn't delivered until late July. Had I known at the time the waiting time, I might've gone elsewhere or chosen a different car.

2 March 2026
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Reply from The Electric Car Scheme

Hi Daniel,

Thank you so much for taking the time to share your feedback.

We're pleased to hear that you found our team friendly, helpful and professional throughout your experience. Delivering great customer service is incredibly important to us, so we're glad that this aspect of your journey met your expectations.

That said, we're sorry to hear about your disappointment with the delivery timeline. We completely understand how frustrating it can be when the actual delivery date differs significantly from the initial estimate, particularly when you're making decisions based on the information available at the time.

Vehicle delivery estimates are often dependent on information provided by manufacturers and leasing partners and, unfortunately, these can sometimes change due to factors outside of our control. However, we fully appreciate that this doesn't lessen the frustration when you're eagerly awaiting your new vehicle, and we understand your point that, with different expectations, you may have made an alternative choice.

Whilst we're pleased that your vehicle has now been delivered, we're sorry that the experience fell short of the standard we aim to provide. A member of our team will be in touch to better understand your experience and see if there's anything we can do to turn this around.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Brilliant Service from start to finish

Brilliant Service from start to finish. Great communication and updates throughout. Delt with Aaron and Chris , no issues and kept me updated. Will 100% use the service again when i`m ready for the next car.

11 June 2026
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Reply from The Electric Car Scheme

Hi Chris,

Thank you so much for taking the time to leave us this wonderful review. We are absolutely delighted to hear you had a brilliant experience from start to finish, with great communication and updates along the way. We will be sure to pass on your kind words to Aaron and Chris, they will be thrilled to know they kept you well informed throughout.

Thank you again for choosing The Electric Car Scheme, and we look forward to welcoming you back when you are ready for your next car.

Warm regards,
Mehdi @ The Electric Car Scheme Team

Rated 4 out of 5 stars

Communication has been good all the way…

Communication has been good all the way through and the pricing tool very useful to make a decision. Al agents have been positive and knowledgeable.

29 June 2026
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Reply from The Electric Car Scheme

Hi Simon,

Thank you for taking the time to leave a review.

We're delighted to hear that you found communication strong throughout your journey and that our pricing tool helped you make an informed decision. It's also wonderful to know that the team were positive, knowledgeable and supportive along the way.

Providing a 5-star experience is always our aim, so with this in mind, your EV Specialist will be in touch to better understand your experience and learn whether there was anything more we could have done to make it a full 5-star journey for you.

Thank you again for your feedback and for choosing The Electric Car Scheme.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 2 out of 5 stars

More expensive than private leasing

Our company just released this scheme, and that it could save between 20-50% on a new car. Every car I look at is incredibly expensive like for like. As an example I'm looking at a Hyundai Santa Fe PHEV on the site priced at £1,009pm! The same model and terms on leasing.com is priced at £335pm. How in the world can they justify such a price difference. I am bitterly disappointed at how expensive the scheme is, as are other colleagues I've spoken to.
Check the site out by all means but do your research as it may not save you as much as you expect.

5 August 2026
Unprompted review
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Reply from The Electric Car Scheme

Hi Stephen,

Thank you for taking the time to share your feedback.

We're sorry to hear that your initial experience with the scheme has been disappointing.

The savings available through salary sacrifice can vary - in particular, Plug-in Hybrid Electric Vehicles (PHEVs) and fully Electric Vehicles (EVs) are subject to different Benefit-in-Kind (BiK) tax rates and scheme mechanics, which can have a substantial impact on the overall savings achieved.

That said, we completely acknowledge your comments regarding the pricing you've seen and your comparison with alternative leasing options. We would genuinely welcome the opportunity to review the specific quote you've referenced and better understand the comparison you've made, as there can be a number of factors that influence the monthly cost displayed, including vehicle specification, mileage, maintenance, insurance, employer protections and other included services.

Providing value and transparency is extremely important to us, and whilst we're sorry that we haven't met your expectations on this occasion, we'd love the opportunity to discuss your concerns in more detail and see whether we can help.

A member of our team will be in touch with you today to talk through your feedback, review the vehicle example you've mentioned and answer any questions you may have.

Thank you again for taking the time to share your experience. We appreciate your feedback and look forward to speaking with you.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Smooth and responsive experience

Smooth and responsive experience - the process from start to finish was very easy to understand, the portal was simple to navigate and the updates from Ben really made this a great experience.

3 August 2026
Unprompted review
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Reply from The Electric Car Scheme

Hi Mark,

Thank you so much for taking the time to leave us this wonderful review. We are so pleased to hear the process from start to finish was smooth and easy to understand, and that you found the portal simple to navigate. We will be sure to pass on your kind words to Ben, he will be delighted to know his updates made such a great impression.

Thank you again for choosing The Electric Car Scheme, and we wish you many happy miles ahead in your electric car.

Warm regards,
Mehdi @ The Electric Car Scheme Team

Rated 5 out of 5 stars

Great experience

Great experience. Friendly, helpful, kept me informed and up to date. Bravo.

5 February 2026
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Reply from The Electric Car Scheme

Hi Paul, 

Thank you so much for taking the time to leave us this wonderful review. We are absolutely delighted to hear you had such a great experience with us, and that you found the team friendly, helpful, and kept you informed throughout. Feedback like this means a great deal to us and we will be sure to share it with the team.

Thank you again for choosing The Electric Car Scheme, and we wish you many happy miles ahead in your electric car.

Warm regards,
Mehdi @ The Electric Car Scheme Team

Rated 5 out of 5 stars

Easy to choose and smooth process

3 August 2026
Unprompted review
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Reply from The Electric Car Scheme

Hi Nick,

Thank you so much for this great review.

We're delighted to hear you found it easy to choose your car and that the whole process was smooth from start to finish. Making the journey as simple and stress free as possible is exactly what we aim for, so it's great to know this came through for you.

Thank you again for taking the time to share your feedback with us.

Best wishes, Mehdi @ The Electric Car Scheme

Rated 5 out of 5 stars

Really good experience dealing with The…

Really good experience dealing with The Electric Car Scheme through my employer. Shout out to Ben who made the process simple and effective. Would definitely recommend them to all.

10 July 2026
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Reply from The Electric Car Scheme

Hi Ben,

Thank you so much for this fantastic review.

We're delighted to hear you had such a really good experience with us through your employer, and that Ben made the process so simple and effective for you. Providing straightforward, effective support is something we take great pride in, so it's wonderful to know this shone through for you.

We'll be sure to pass your kind words on to Ben, he'll be delighted to hear them.

Thank you also for recommending us, we really appreciate it.

Best wishes, Mehdi @ The Electric Car Scheme

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