Charlie (Elliott) from the electric car scheme has made my experience blissful from start to finish. He consistently kept me up to speed with everything happening behind the scenes, answered all my qu... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Written by the company

Shipping Building, UB3 1HA, Hayes, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a quick and easy to use service. The website was clear and easy to use and having a customer service contact massively helped. Henry made everything really straight forward and kept me updated throughout the order process.

Reply from The Electric Car Scheme
Charlie Elliott was fantastic from start to delivery. I found myself in a position with no car, we was able to place an order for a car quickly and then also use the subscription service to bridge the gap. really pleased with the communication throughout. This is my secound vehicle through The Electric Car Scheme and I would recommend.

Reply from The Electric Car Scheme
As a company, we have had an extremely positive experience with The Electric Car Scheme. The entire process has been smooth, straightforward and well managed from start to finish.
Ellie Ridley-Clarkson made the initial understanding and setup of the scheme seamless, providing clear and helpful guidance throughout. From there, our Sales Specialist, Mathu, has been fantastic in supporting us with orders, keeping us well informed at every stage of the process and providing regular updates on order status.
The service we have received has been excellent, and we would have no hesitation in recommending The Electric Car Scheme to any company considering introducing the scheme to its employees.

Reply from The Electric Car Scheme

Reply from The Electric Car Scheme
A really great experience, communication was great through the ordering process, which in itself was really smooth.

Reply from The Electric Car Scheme
When I Started to engage about an EV they provided the required information and were patient as i was learning more and more about the various specs and options with both the scheme and the cars. Good communication and clear with regards to T&Cs etc.

Reply from The Electric Car Scheme
Henry was really descriptive and helpful through the process from enquiry to order placement.
Thanks Henry!!

Reply from The Electric Car Scheme
They fine, and good in general but over priced in comparison to other providers. My biggest regret is not shopping around before going with them. You can easily find much cheaper options in comparison.
This is not to say that I had any bad experiences ( everyone is great throughout the process) but this more for people to shop around before choosing them because there is always better and cheaper options.

Reply from The Electric Car Scheme
Initial communication was good. Was advised delivery would be in 16 weeks, sometimes sooner. That was in April and have had another email to advise it has been delayed AGAIN, unit November / December. Have asked for a call back but have had nothing to try and resolve the situation

Reply from The Electric Car Scheme
Mehdi was super helpful with some accounting queries I had. Thank you for your quick response!

Reply from The Electric Car Scheme
Communication with this team has been extremely challenging. Getting an update on my order requires calling repeatedly—often up to 10 times with no answer—and email support has gone completely unanswered. While I am required to use ECS as my employer's sole scheme provider, the lack of basic customer support makes the process incredibly frustrating. If you have the option, I would strongly recommend arranging a private agreement directly through a dealership instead.
However as an update to my review, I want to give a huge thank you to Sara, who did a wonderful job picking up my case and drastically improving our communication. She got my delivery sorted for Monday, so I'm really looking forward to it. It was a fantastic turnaround once she stepped in!

Reply from The Electric Car Scheme
My experience with the staff was friendly, really helpful and professional. No qualms there. However, having chosen a car in February, I was initially advised the car would likely be with me in April, possibly May. I don't know what info they had at the time to support that, but the car wasn't delivered until late July. Had I known at the time the waiting time, I might've gone elsewhere or chosen a different car.

Reply from The Electric Car Scheme
Brilliant Service from start to finish. Great communication and updates throughout. Delt with Aaron and Chris , no issues and kept me updated. Will 100% use the service again when i`m ready for the next car.

Reply from The Electric Car Scheme
Communication has been good all the way through and the pricing tool very useful to make a decision. Al agents have been positive and knowledgeable.

Reply from The Electric Car Scheme
Our company just released this scheme, and that it could save between 20-50% on a new car. Every car I look at is incredibly expensive like for like. As an example I'm looking at a Hyundai Santa Fe PHEV on the site priced at £1,009pm! The same model and terms on leasing.com is priced at £335pm. How in the world can they justify such a price difference. I am bitterly disappointed at how expensive the scheme is, as are other colleagues I've spoken to.
Check the site out by all means but do your research as it may not save you as much as you expect.

Reply from The Electric Car Scheme
Smooth and responsive experience - the process from start to finish was very easy to understand, the portal was simple to navigate and the updates from Ben really made this a great experience.

Reply from The Electric Car Scheme
Great experience. Friendly, helpful, kept me informed and up to date. Bravo.

Reply from The Electric Car Scheme
Really good experience dealing with The Electric Car Scheme through my employer. Shout out to Ben who made the process simple and effective. Would definitely recommend them to all.

Reply from The Electric Car Scheme
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.