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The Electric Car Scheme Reviews 

1,217
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable throughout the entire vehicle selection process. People also mention that the overall service is smooth, seamless, and well-supported by clear communication and prompt responses from start to finish. Though some reviewers were not happy with extended waiting times and significant delays regarding vehicle delivery dates. Consumers occasionally experienced frustrating challenges with communication and administrative follow-ups once the order was officially placed. A few individuals noted difficulties reaching support teams when trying to resolve unexpected issues with their orders.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional support and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting the supportive, knowledgeable,... See more

User experience

Consumers find user experience to be exceptionally positive, describing the process as smooth,... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that the overall process is smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Riccardo was fantastic from start to finish when ordering my new car. He was friendly, professional and always happy to help. He even went above and beyond by helping me arrange a subscription car to... See more

Company replied

Rated 5 out of 5 stars

Charlie (Elliott) from the electric car scheme has made my experience blissful from start to finish. He consistently kept me up to speed with everything happening behind the scenes, answered all my qu... See more

Company replied

Rated 5 out of 5 stars

A fantastic service provided by the Electric Car Scheme team. I was superbly supported and guided by Henry Flynn - thank you. Throughout engagement was timely, informed and supportive. And now I just... See more

Company replied

Rated 5 out of 5 stars

Adam Constantinides has been really helpful throughout the process so far. Can communicate both by email and phone to go through the order details and has been fairly responsive. Helped with getting t... See more

Company replied


Company details

  1. #2 of 4 best companies in Electric Motor Shop
  2. #10 of 15 best companies in Auto broker
  3. #1 of 3 best companies in Environmental organization
  4. #15 of 37 best companies in Leasing service

About The Electric Car Scheme

Written by the company

The Electric Car Scheme helps people switch to electric cars. We set up salary sacrifice schemes for UK businesses. They can then offer their employees access electric cars in the cheapest way possible. Employees can save 20-50% on any electric car through salary sacrifice. The employer provides the car, and the employee sacrifices their salary in return. This enables employees to pay out of their salary before tax.

The UK government is supporting the switch to electric by providing these tax incentives. The Electric Car Scheme makes it hassle-free, risk-free, and cost-free for businesses to pass on these savings to their employees.

In short, we do for electric cars what the ‘Cycle to Work Scheme’ did for bicycles.

We believe that every person wants to make a significant impact to lower carbon emissions. Switching to an electric car is the biggest step you can take as an individual to reduce your carbon footprint.

Salary sacrifice for electric cars

Written by the company

Save 20-50% on any electric car through salary sacrifice
Salary sacrifice saves 20-50% on the cost of any electric car by paying from salary before tax. The Electric Car Scheme makes it a no-brainer for employers with first-rate risk protection, best prices available, and will manage the scheme at no cost. Join our 5 star salary sacrifice scheme to help your team on their journey to Net Zero.
Driving down CO2 Emissions
At The Electric Car Scheme, we understand that every person can make a significant impact to lower carbon emissions. Switching to an electric car is the biggest step you can take as an individual to reduce your carbon footprint.
Unlocking government tax savings
The government's tax incentives for electric cars promote sustainable choices. But they are complex and difficult to access. At The Electric Car Scheme, we make it simple to access the government tax incentives for our Net Zero transition.
The obvious choice
We believe sustainable choices should be obvious and affordable. That means no trade-offs. When the choice is better for your wallet and better for the environment – it’s a no brainer. We enable everyone to make the choice to accelerate the transition to net zero.

Contact info

Salary Sacrifice for Electric Cars

Save 20–50% on any electric car with The Electric Car Scheme

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,217)

440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good knowledge how the salary sacrifice works

Very helpful in guidance on what cars are available, how the system works, clearly set out costings, web site easy to navigate.

27 May 2026
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Reply from The Electric Car Scheme

Hi Stephen,

Thank you for your kind review.

We’re delighted to hear that you found the guidance helpful and that the information on available cars, costs, and how the system works was clearly explained. It’s also great to know you found the website easy to navigate.

We really appreciate your feedback and look forward to helping you again in the future.

Best wishes,
Kyle @ The Electric Car Scheme

Rated 5 out of 5 stars

Overall good experience

From start to finish, Alex Antoni made sure I was well informed of how the whole process works and made sure I was fully informed. From ordering to delivery went perfectly, and the follow up calls to make sure everything was ok and happy with the service was a nice personal touch.

22 April 2026
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Reply from The Electric Car Scheme

Hi Stuart,

Thank you for your fantastic review.

We’re so pleased to hear that Alex Antoni provided clear guidance and support throughout the whole process, making everything straightforward and stress-free for you.

It’s great to know the ordering and delivery process went smoothly, and that the follow-up calls added a personal touch to your experience. We’ll be sure to pass your lovely feedback on to Alex.

We truly appreciate you choosing ECS and we hope you continue to enjoy every mile in your new vehicle.

Best wishes,
Kyle @ The Electric Car Scheme

Rated 5 out of 5 stars

Outstanding Service and a Seamless EV Buying Experience

I had the genuine pleasure of working with Alex Antoni and tea,, who served as my EV Specialists from the very beginning of my journey right through to the final delivery of my vehicle.
Alex took the time to thoroughly explain every aspect of the available options, ensuring I felt fully informed and confident in my decisions. What truly stood out was his commitment to delivering a seamless and stress-free experience; no question was too small, and every interaction was handled with genuine care and enthusiasm.
The level of support I received was truly outstanding and made what could have been an overwhelming process feel effortless and enjoyable. Thanks to the EV Car Scheme, the entire experience was not only smooth but genuinely pleasant from start to finish. I would highly recommend his services to anyone considering making the switch to an electric vehicle.

21 May 2026
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Reply from The Electric Car Scheme

Hi Owen,

Thank you so much for taking the time to share such a thoughtful review and for your incredibly kind words about Alex and the team.

We’re absolutely delighted to hear that your experience from initial enquiry through to delivery was such a positive one, and that Alex was able to provide the support, guidance, and reassurance needed throughout the process. Making the switch to an electric vehicle should feel exciting and straightforward, so it’s fantastic to know the team helped make the journey seamless and enjoyable for you.

Your comments about the level of care, communication, and support you received truly mean a lot to us, and we’ll be sure to pass your lovely feedback onto Alex directly.

Thank you again for choosing The Electric Car Scheme and for recommending us to others considering the move to EVs. We hope you absolutely love your new vehicle!

Best wishes,
Mehdi @ The Electric Car Scheme

Rated 5 out of 5 stars

Great Experience

Samuel Manford was very prompt with comms and explained everything expertly.
Delivery of the car was quick and seamless and it arrived as expected.

Would highly recommend.

22 May 2026
Unprompted review
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Reply from The Electric Car Scheme

Hi Kris,

Thank you for taking the time to leave such a great review. We're really pleased to hear that Samuel kept you well informed and provided clear, expert guidance throughout the process.

It’s also great to know the delivery was quick and seamless and that everything arrived as expected. We really appreciate your recommendation and hope you enjoy your EV!

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Great people, great service

Great people, great knowledge, great communications, knowledgeable, friendly and focussed on getting it right. 100% satisfied and will definitely recommend. Thanks to you all.

21 May 2026
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Reply from The Electric Car Scheme

Hi Chris,

Thank you so much for your fantastic feedback. We’re delighted to hear you had such a positive experience with the team and that you felt well supported throughout.

It’s great to know the communication, knowledge, and friendly service stood out, and that everything was handled in a way that met your expectations. We really appreciate your recommendation and are very pleased you’re 100% satisfied!!

Best wishes,
Sarah @ The Electric Car Scheme

Rated 4 out of 5 stars

Real people to advise and support!

There was a lot of choice, very fair pricing and you were able to speak directly with the team. There were some delays (inevitable with global transport issues) but these were regularly communicated and where delays seemed too long other alternatives were provided. I am very happy with my car and service.

14 May 2026
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Reply from The Electric Car Scheme

Hi Laura,

Thank you for taking the time to share your feedback and for the positive comments about our choice, pricing, communication, and the team’s support throughout your experience. We’re really pleased to hear that you’re very happy with your EV and the service you have received!

We also appreciate your understanding around the delays and are glad our team was able to keep you updated and offer alternatives where appropriate. While some factors, such as global transport issues, are unfortunately outside of our control, we always aim to manage these as transparently and proactively as possible.

We’ll also be in touch separately, as we would really value the opportunity to speak with you and better understand what we could have done to make this a 5-star experience for you. Your feedback is incredibly important to us and plays a key role in helping us continuously improve and refine the service we provide.

Thank you again for your lovely feedback!

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

From start to finish

From start to finish, the process was handled professionally, efficiently, and with great attention to detail.
The specialist ensured that all arrangements were clearly communicated in advance, and the delivery itself was smooth and perfectly on time. On arrival, the vehicle was presented in immaculate condition, and I was given a thorough handover, including a clear explanation of the car’s features and functionality. This made me feel confident and excited to start driving my new vehicle.
What stood out the most was the friendly and knowledgeable approach of the delivery specialist. They were patient, answered all my questions, and made the entire experience feel personal and stress-free.

Overall, the service exceeded my expectations and truly reflected the premium quality associated with Mercedes-Benz. I would highly recommend this service to anyone expecting a vehicle delivery.

20 May 2026
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Reply from The Electric Car Scheme

Thank you so much for your wonderful review, Shabana.

We’re delighted to hear that your experience from start to finish was smooth, professional, and exceeded your expectations. Ensuring clear communication, a seamless delivery experience, and a thorough handover are all incredibly important to us, so it’s fantastic to know this helped you feel confident and excited about your new vehicle.

We’re especially pleased that the friendly and knowledgeable support provided made the experience feel personal and stress free. Your kind words truly mean a lot to the team.

Thank you again for taking the time to share your experience and for your recommendation. We hope you thoroughly enjoy your new Mercedes-Benz.

Mehdi at The Electric Car Scheme

Rated 5 out of 5 stars

Great experience, active communication, easy process!

Both Louis and Muhammad helped me recently complete the purchase of a new car via Electric Car Salary Sacrifice. From first engagement with Louis through to delivery and support from Muhammad, I had personal contact points who helped me with all (a lot) of my questions and issues. This was a first for me, using a scheme like this, so whilst the comprehensive documentation and web portal answered a lot of questions, there was still plenty I needed some further help with.

The overall speed/turnaround was as expected for this type of lease (maybe quicker as the car was already in stock) but ultimately any delays or challenges, there was good communication to ensure I understood next steps etc.

Great experience overall, heavily driven by the personal service and help provided. Thank you!

24 April 2026
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Reply from The Electric Car Scheme

Thank you so much for taking the time to leave such a thoughtful review, Joshua.

We’re delighted to hear that your first experience using an electric car salary sacrifice scheme was a positive one and that both Louis and Muhammad were able to support you throughout the process. We understand there can be a lot of questions when starting something new, so it’s great to know the communication, guidance, and personal support helped make everything clearer and easier along the way.

We truly appreciate your patience throughout the journey and are pleased the process met your expectations from initial enquiry through to delivery.

Thank you again for your kind words and for choosing The Electric Car Scheme. We hope you enjoy your new car.

Mehdi at The Electric Car Scheme

Rated 5 out of 5 stars

Helpful & Knowledgeable from Start to Finish

Rebecca was helpful, knowledgeable and friendly throughout the whole process, I would happily recommend her & the team if you are thinking of using this scheme.

15 January 2026
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Reply from The Electric Car Scheme

Hi Carl,

Thank you very much for taking the time to leave such a wonderful review.

We are delighted to hear that Rebecca was helpful, knowledgeable, and friendly throughout the entire process and that you had such a positive experience with the scheme.

Your recommendation truly means a great deal to both Rebecca and the wider team, and we really appreciate your kind feedback.

We hope you thoroughly enjoy your new car and thank you again for choosing The Electric Car Scheme.

Kind regards,

Mehdi at The Electric Car Scheme

Rated 5 out of 5 stars

Great service

My second lease with ECS. I had excellent support, particularly from Ben Smallbone and Octavia Hutchings who got me into the car that I wanted at a great price. Delivery was straightforward, including a change of location at the last minute.
They make admin very easy, both for employers and employees.
Highly recommend.

15 May 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Ashley,

Thank you so much for taking the time to leave such a wonderful review and for choosing ECS again for your second lease.

We are absolutely delighted to hear that you had such a positive experience throughout the process. Ben Smallbone and Octavia Hutchings will be especially pleased to hear your kind comments and know they were able to help secure the right car for you at a great price.

It is also fantastic to hear that the delivery process went smoothly, particularly with the last minute location change, and that the administration side was straightforward for both yourself and your employer.

We truly appreciate your continued trust and recommendation, and we hope you thoroughly enjoy your new car.

Kind regards,

Mehdi at The Electric Car Scheme

Rated 5 out of 5 stars

Really helpful

It didn't get off to a great start but the guys supported me to find a suitable second choice car which I was happy with.

When I queried the delivery timelines, they proactively contacted me and worked to help me understand why the delay and what options I had to speed up delivery.

When I subsequently needed to cancel my order (external, work related factors) they were super supportive

18 May 2026
Unprompted review
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Reply from The Electric Car Scheme

Hi Carrie-Anne,

Thank you for sharing your feedback.

We’re really sorry to hear about your experience so far and completely understand your frustration.

Thank you for bringing this to our attention. Aaron, our Fulfilment Manager, will give you a call first thing tomorrow morning to discuss everything with you directly and see how we can best support you.

Best wishes,
Florence @ The Electric Car Scheme

Rated 5 out of 5 stars

Great experience with The Electric Car Scheme

Great experience with The Electric Car Scheme. Ben and Marios were very professional, helpful, and quick to answer all my questions. The whole process was smooth and my car was delivered very quickly. Highly recommended

15 May 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Toby,

Thank you very much for taking the time to leave such a fantastic review.

We are delighted to hear that you had a great experience with The Electric Car Scheme and that Ben and Marios were able to provide professional, helpful, and responsive support throughout the process.

It is wonderful to know everything went smoothly and that your vehicle was delivered quickly as well.

We truly appreciate your recommendation and hope you thoroughly enjoy your new car.

Kind regards,

Mehdi at The Electric Car Scheme

Rated 5 out of 5 stars

Super simple and easy

Super simple and easy. I would recommend to a friend.

13 May 2026
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Reply from The Electric Car Scheme

Hi Kyle,

Thank you very much for taking the time to leave a review.

We are so pleased to hear that you found the process super simple and easy from start to finish.

Your recommendation truly means a lot to us and is greatly appreciated.

We hope you enjoy your new car and thank you again for choosing The Electric Car Scheme.

Kind regards,

Mehdi at The Electric Car Scheme

Rated 5 out of 5 stars

Slick process from start to finish

Slick process from start to finish. The team were receptive to all my questions prior to reserving a car and then the speed and efficiency of the process from reserving to car delivery was on point!. The various team members I spoke to from start to finish and Marcus for the final stages were knowledgeable and great at getting things done.

8 May 2026
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Reply from The Electric Car Scheme

Hi Lyn,

Thank you very much for taking the time to leave such a wonderful review.

We are delighted to hear that you found the process slick from start to finish and that the team were able to support you with all your questions throughout the journey.

It is fantastic to know that the speed and efficiency from reservation through to delivery met your expectations, and Marcus will be especially pleased to hear your kind comments regarding the final stages of the process.

We truly appreciate your feedback and thank you once again for choosing The Electric Car Scheme.

Kind regards,

Mehdi at The Electric Car Scheme

Rated 5 out of 5 stars

EV car scheme

EV car scheme

Ben was great in facilitating this process and was very helpful in getting a first time EV owner comfortable with making the transition.

12 May 2026
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Reply from The Electric Car Scheme

Hi Cornelis,

Thank you very much for taking the time to leave such a lovely review.

We are delighted to hear that you had a great experience with the EV car scheme and that Ben was able to help make the transition into your first EV feel comfortable and straightforward.

Making the process simple and reassuring for first time EV drivers is something we always strive for, so your feedback is truly appreciated.

We hope you thoroughly enjoy your new car and thank you again for choosing The Electric Car Scheme.

Kind regards,

Mehdi at The Electric Car Scheme

Rated 4 out of 5 stars

Although the start of my experience…

Although the start of my experience wasn't great (as i was given incorrect information by someone who then left the company), my experience with Marios was very good. He updated me on the process and explained everything in detail, and made sure my car arrived as quickly as possible.

14 May 2026
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Reply from The Electric Car Scheme

Hi Nick

Thank you for your feedback. We’re really pleased to hear that Marios was able to turn things around for you.

We’ll be sure to pass your kind comments on to him. It’s great to know he kept you updated throughout the process, explained everything clearly, and helped get your car to you quickly.

We hope you enjoy your new car!

Best wishes,
Florence @ The Electric Car Scheme

Rated 5 out of 5 stars

Amazing service and support throughout

Amazing service and support throughout. Received most of my support from Zahir and he was extremely helpful.

3 December 2025
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Reply from The Electric Car Scheme

Hi Derek,

Thank you for your fantastic 5-star review!

We’re delighted to hear that you received amazing service and support throughout your journey with us.

It’s also wonderful to hear that Zahir was extremely helpful in supporting you along the way. We’ll be sure to pass on your kind feedback to him - it will be very much appreciated.

Thank you again for taking the time to share your experience, and we hope you continue enjoying your EV!

Best wishes,
Mehdi @ The Electric Car Scheme

Rated 5 out of 5 stars

New Salary Sacrifice vehicle order.

From beginning to end the information, both financial and product detail was clear and concise. The weekly updates provided clarity on the progress of my order. D day was smooth and efficient with plenty of communication on the time and date of delivery even able to change the delivery destination to suit my needs. Also received a supportive After Sales call.

30 April 2026
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Reply from The Electric Car Scheme

Hi Andy,

Thank you for your fantastic 5-star review!

We’re delighted to hear that the process felt clear and concise from beginning to end, both from a financial and product perspective. It’s also wonderful to hear that the weekly updates provided reassurance and visibility throughout your order journey.

We are especially pleased that delivery day went smoothly and efficiently for you, and that the communication and flexibility around the delivery arrangements helped accommodate your needs.

Thank you again for taking the time to share your experience, and we hope you continue enjoying your new EV!

Best wishes,
Mehdi @ The Electric Car Scheme

Rated 5 out of 5 stars

The Electric Car Scheme

Sam and the team were fantastic throughout the process, always available to answer questions and keep me updated on the process, even after delivery of the vehicle they checked in to make sure all went well.
Would highly recommend The Electric Car Scheme.

8 May 2026
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Reply from The Electric Car Scheme

Hi Richard,

Thank you for your fantastic 5-star review!

We’re delighted to hear that Sam and the team provided such great support throughout the process and were always available to answer questions and keep you updated along the way.

It’s also wonderful to hear that the support continued even after delivery to ensure everything went smoothly with your new vehicle.

Thank you again for taking the time to share your experience and for recommending The Electric Car Scheme.

We hope you continue enjoying your new EV!

Best wishes,
Mehdi @ The Electric Car Scheme

Rated 5 out of 5 stars

Helpful and always willing to help with…

Helpful and always willing to help with my queries.

30 April 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Nahim,

Thank you for your kind 5-star review. We’re really pleased to hear that you found the team helpful and supportive throughout your experience.

Providing prompt assistance and answering any questions our customers have is very important to us, so we truly appreciate your feedback.

Best wishes,
Sarah @ The Electric Car Scheme

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