Just received my PS5 Pro which I ordered through Electric Games. Initially, I wasn't certain about buying something so expensive off a smaller site but now that I've received it, I'm very happy with t... See more
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Was looking at the new Dragon Ball Sparking Zero game and it was listed at £65 - £70 everywhere. I searched google and seen that Electric Games had it the cheapesrt at £45. didn't think it they were l... See more
Company replied
Although I have had no dealings with Electric Games before I can firmly say that they appear totally trustworthy and an honest company. I just received 'Donkey Kong Bananza' and all seems great. Will... See more
Company replied
Item hasn't arrived so I can't comment on the item. Delivery was set for Wed 6 Dec. But nothing was delivered, when checking Royal Mail website it just says in Southampton and has been since the... See more
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Company details
Written by the company
Online Video Game Shop supplying Games, Consoles & Accessories for PlayStation, Nintendo & Xbox! *FREE Delivery on all UK Mainland Orders* Buy Now, Pay Later with Klarna - No Interest on Payment
Contact info
80 Coleman Street, , EC2R 5BJ, London, United Kingdom
- 02034052132
- info@Electric-games.co.uk
- electricgames.co.uk
4.6
Excellent
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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switch 2 scalping prices
selling the Nintendo switch 2 at a higher than advertised price.
24 April 2025
Unprompted review
Reply from Electric Games
Dear Brooke, sorry you have given us a 1 star review for this, Please allow me to explain.
We are an independent business trying to stay alive in very tough trading conditions.
We are not , nor can compete with Nintendo, Amazon, Tesco, Argos etc.
Based on our official cost prices from Nintendo we would make less than £13 per console before any shipping, staffing and credit card or payment charges.
In fact we would lose money for every console we shipped at a SUGGESTED retail price.
This is easy for Nintendo, who make and own the products and some of the larger National retailers who may purchase 10,000s but not easy for independent retail to support based on margins and small allocations.
We have a limited number of consoles so rather than creating bundles with unwanted products and totalling £600 +, we have put a price that just about covers our costs and allows us to ship to our customers, making them happy they have this product for release date.
Making this a product where we do not lose money will enable us to pay the small team of staff their salaries each month rather than making people redundant.
Hope this helps clarify our situation.
Kind regards
Paul
owner of the company.
Waste of time
Ordered game (common game, 'Death Stranding' PS5) on 10th April... heard nothing at all by 14th so chased up. Nothing again. Chased up again on 15th and was told my email had gone into their junk folder. I was then told that the game would be in their stock tomorrow (16th) and asked if I would like to wait for them to receive it and then send it to me or be refunded. I asked for refund - I was then told that they might not even receive it on the 16th anyway! They apologised, but that won't get back all this wasted time. Will never use again. Absolutely do not recommend.
15 April 2025
Unprompted review
Reply from Electric Games
Dear Andrew, please accept our apologies on this mix up and lack of communication. We are an independent business and were caught short staffed in Easter holidays. It is our mistake and one we will fully own and apologise for.
We will put £5 credit on your account, which can be used on future orders, should you not be too put off from us.
Apologies once again Andrew
Pre ordered the nintendo switch 2 with…
Pre ordered the nintendo switch 2 with no problems easy navigation and Easy checkout using PayPal
12 April 2025
Reply from Electric Games
Dear Matt,
Thank you for your Pre- order and amazing review, we look forward to shipping this out to you!
Pleased the ordering process was also easy for you.
Best wishes
Team EG
Best price available
Best price available and my game arrived on the expected day as promised, thank you. 10/10.
27 January 2025
Reply from Electric Games
Hi Peter,
Thank you for your amazing review, we are pleased you had an excellent service from us.
Thank you for shopping with us and hopefully be shipping more items out to you!
All the best.
Team EG
I bought an item that you didn't have…
I bought an item that you didn't have stock for. Quick refund but you should know your own stock levels and nor list items you don't have .
5 December 2024
Reply from Electric Games
Hi Sarah,
Thank you for your review and sorry to hear we didn't have stock, we try really hard to make sure we have the stock but unfortunately for some reason or another things go wrong sometimes and we apologies again for this.
Hope to see you again in the future so we can put that right.
All the best.
Team EG
Your new go-to gaming shop!
Best price I could find and then service that was even better. Couldn’t fault it. I’ll be back
1 November 2024
Reply from Electric Games
Hi Tom,
Thank you for your amazing review, we are pleased you had an excellent service from us. We do our best to keep the price as low as possible!
Thank you for shopping with us and hopefully be shipping more items out to you in the near future!
All the best.
Team EG
Cost effective gaming
Very helpful on phone. Super quick delivery. Very happy with the transaction. Still impressed on how genuinely priced the game was.
4 November 2024
Reply from Electric Games
Dear Jason. Great! Thank you for taking time to review us.
Cheapest to buy from
Was looking at the new Dragon Ball Sparking Zero game and it was listed at £65 - £70 everywhere. I searched google and seen that Electric Games had it the cheapesrt at £45. didn't think it they were legitimate until i did research. bought the game on Friday it was immediately dispatched and came first thing monday morning.
1 November 2024
Reply from Electric Games
We aim to please!! Many thanks for your kind review of your experience.
Great service and price.
Game delivered 2 days after ordering. Great service and would order from electric games again.
30 October 2024
Reply from Electric Games
Many thanks Andrew!
Amazing customer service!
Can highly recommend Electric Games. First discovered them through their eBay account and decided to skip the middleman.
They had by far the most competitive price amongst any retailer for the PS5 version of Tomb Raider I-III Remastered Deluxe Edition.
I did have an issue with the courier causing damage to the product, but their customer support was absolutely fantastic. Danny sent me a returns label and arranged for a replacement to be sent out very quickly.
Happy to say the replacement arrived in perfect condition. They have pleased a very fussy customer, I can’t fault them. I’ll definitely be using them again in future!
30 October 2024
Unprompted review
Reply from Electric Games
Dear Ben, thank oyu so much for sharing your experience with us and others. Great to see things getting resolved when something out of our control happens. We look forward to you returning.
Insane delivery and pricing
Pre ordered Sonic X Shadow Generations from this company yesterday morning and received the package less than 24 hours later despite the games release not happening until October 25th. Incredible delivery service and incredible pricing that left me wondering if i had been scammed until it actually turned up. will be using more often
23 October 2024
Unprompted review
Reply from Electric Games
Dear Jziyah, what a lovely honest review. thank you
Reply from Electric Games
Thank you Pincho
Reply from Electric Games
Many thanks.
Excellent Service
Excellent Service, even though item was in Backlog. Item still delivered sooner than expected with no issues at all. I was nervous at first as this is the first time I used this online retailer. But a great experience all round. Many Thanks.
13 September 2024
Reply from Electric Games
Many thanks for your honest review and look foward to seeing you back with us.
Reply from Electric Games
Thank you Sophia
Ordered EAFC 25 for the best price I…
Ordered EAFC 25 for the best price I could find and it was delivered within 24 hours! Highly recommended and thanks!
26 September 2024
Unprompted review
Reply from Electric Games
Hi Joseph. Many thanks for your review and pleased you were happy.
Very helpful
Received quickly without issues. I contacted them as it hadn't gone out the next day as I was on a tight time frame, but they were very helpful and got it dispached straight away
18 June 2024
Reply from Electric Games
Hi Tom,
Thank you for your amazing review, we are so pleased your order arrived quickly.
Enjoy and thank you again for shopping with Electric Games.
Best regards
Team EG
I was happy with all aspects of the…
I was happy with all aspects of the transaction. I was sceptical to purchase the item because of the size of the discount attached. I was reassured by the phone call informing me my item had been dispatched.
19 April 2024
Reply from Electric Games
Hi Warren,
Thank you for your lovely review and pleased you are happy with your purchase.
Thank you again for shopping with Electric Games.
Best wishes
Team EG
I fancy new ps5 console to download games
It me Lee Luckman I like buy games and I fancy buying new ps5 download games I saw one for £99 it cheap
15 April 2024
Reply from Electric Games
Hi lee,
Thank you for your lovely review and pleased you are happy with your purchase. We also sell PS5 consoles if you would consider us in the future.
Thank you again for shopping with Electric Games.
Best wishes
Team EG
Stellar blade (ps5)
excellent service , the game arrived a day earlier than release .. i will definetely buy from you again
25 April 2024
Unprompted review
Reply from Electric Games
Hi Joel,
Thank you so much for your amazing review, we are pleased you received a day early and hope you are enjoying Stellar Blade.
Have a great weekend and thank you for shopping with Electric Games.
Kind regards
Danny
Electric Games
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