Electric Games Reviews 

232
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Just received my PS5 Pro which I ordered through Electric Games. Initially, I wasn't certain about buying something so expensive off a smaller site but now that I've received it, I'm very happy with t... See more

Rated 5 out of 5 stars

Was looking at the new Dragon Ball Sparking Zero game and it was listed at £65 - £70 everywhere. I searched google and seen that Electric Games had it the cheapesrt at £45. didn't think it they were l... See more

Company replied

Rated 5 out of 5 stars

Although I have had no dealings with Electric Games before I can firmly say that they appear totally trustworthy and an honest company. I just received 'Donkey Kong Bananza' and all seems great. Will... See more

Company replied

Rated 4 out of 5 stars

Item hasn't arrived so I can't comment on the item. Delivery was set for Wed 6 Dec. But nothing was delivered, when checking Royal Mail website it just says in Southampton and has been since the... See more

Company replied

Company details

  1. Video Game Shop

Written by the company

Online Video Game Shop supplying Games, Consoles & Accessories for PlayStation, Nintendo & Xbox! *FREE Delivery on all UK Mainland Orders* Buy Now, Pay Later with Klarna - No Interest on Payment


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

232 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(232)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best purchase I've ever made in my…

The best purchase I've ever made in my life. I am one hundred percent happy with what I buy. And I highly recommend electronic games

13 May 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Dear Josael, Thank you for such a delightful review. It brought cheer to the office! We are pleased that you are 100% happy. Enjoy your game. Kind regards Team EG

Rated 5 out of 5 stars

Brilliant Genuine Company to do business with Highly recommended

Absolutely Fabulous service, I pre-ordered Legend of Zelda Tears of the Kingdom in Oct 2022 and got a confirmation email instantly. I thought I might have to chase for my game in May as it had been so long since I ordered it. But to my surprise and the envy of all my friends, the game arrived on 11 May, 24 hours before the official release date. Great team and would do business with them again. I only have 1 question Are you doing Hogwarts Legacy for the switch on pre-order?

11 May 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Hello Amanda, Thank you for taking the time to give us such an awesome review. We are thrilled that you received your game before the expected anticipated date - and great to hear that you were the envy of your friends. ☺ Yes, we are doing Hogwarts Legacy Switch - the release date at the moment is currently 25 July 23. Kind regards Team EG

Rated 5 out of 5 stars

Keep it up!

On time, very cheap, well packaged. Strong recommend.

12 May 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Hi Joe, Many thanks for taking the time to write a great review in relation to your EG shopping experience. We really appreciate this. Enjoy your game. ☺
Kind regards
Team EG

Rated 5 out of 5 stars

Ordered Zelda tears of the kingdom and…

Ordered Zelda tears of the kingdom and got it 1 day before release date. So happy with service. Will definitely recommend and use again.. thanks guys.

11 May 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Thank you for your time in writing a great review for us Ilyas. We are so please to hear that you are happy with your game and service. Enjoy! Kind regards Team EG

Rated 5 out of 5 stars

Great service and great prices

Easy quick ordering process, fast dispatch, arrived quicker than expected. Good updates and email comms. Overall faultless service. Will make this company my first choice for future orders and hope they can stay competitive.

12 May 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Dear MH, thank you for your excellent review and feedback. We are happy to hear that we will be your first choice in future orders. We always strive to provide a good and competitive service. Enjoy your game. Kind regards Team EG

Rated 5 out of 5 stars

Excellent

Excellent, would definitely recommend. I pre-ordered Tears of the Kingdom at a great price back in February. Website worked great and order arrived for release day. I will be buying from them again.

12 May 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Thank you for your great review Chris! We really appreciate your time and are happy to hear that you will consider us for your future shopping. Kind regards Team EG

Rated 5 out of 5 stars

Excellent - Thanks!

Easy to use website - hadn’t heard of the company before, found through Google. Was the best price I could find. Game arrived today and due out tomorrow so the kids were very pleased and excited!

11 May 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Thank you for taking time to leave a great review. We always strive to deliver as promptly as we can. So pleased to hear that the kids are happy - always our priority. ☺ Kind regards Team EG

Rated 5 out of 5 stars

Fast delivery

Fast delivery, happy overall

11 May 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Thank you for your time in providing a positive review Fernando. Glad that you are happy with our service. Kind regards Team EG

Rated 5 out of 5 stars

First time ordering from electric…

First time ordering from electric games. Purchased Tears of the Kingdom. Can't fault electric games delivered it a day early from launch and the customer service was brilliant, replied to emails within 24 hours - will never order games from anywhere else.

11 May 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Hi Jonathan, Thank you so much for your amazing review, we are so pleased your game was delivered a day early and you received brilliant customer service.
Happy Gaming and thank you again for shopping with Electric Games, we look forward to receiving your orders in the future!
Kind regards
Team EG

Rated 5 out of 5 stars

Preorder arrived on time and was a…

Preorder arrived on time and was a great price. Would use again and recommend

11 May 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Hi Ben, Thank you so much for your amazing review, pleased you received your item on time and at a great price- look forward to receiving future orders!
Happy Gaming and thanks again for shopping with us at Electric Games.
Kind regards
Team EG

Rated 5 out of 5 stars

brilliant!

I ordered over the wknd and they had it in the post by 9:15am and I had the machine by four oclock the next day - tuesday!

Exactly as described, sealed as it was when it left Sony.

I will do business again with this company - many thanks. . . .

18 April 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Thank you for such a great review Simon! ☺
We really appreciate you taking the time to give us such positive words - which are always great value to us. We look forward to seeing you with us again. Kindest regards Team EG

Rated 5 out of 5 stars

Very quick delivery and simple check…

Very quick delivery and simple check out service

3 March 2023
Electric Games logo

Reply from Electric Games

Dear Demitrius . Thank you so much for your great feedback. We always truly appreciate our customers taking time to write a review. We hope that you enjoy your purchase, and look forward to you shopping with us again soon. ☺ Kind regards
Team EG

Rated 5 out of 5 stars

Great price and quick delivery

Ordered from these a few times and never had any issues. Products have arrived well packaged and quickly and at cheaper prices compared to some of the bigger retailers. Has become my go to place for buying new games.

8 March 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Thank you for your great feedback Callum. We are pleased that have taken time to review us - this is much appreciated. We are glad to hear that we are your 'go to' place. Look forward to seeing you again soon. Many thanks! ☺ Team EG

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service! Danny was incredibly helpful, even called me to check my item arrived in time (it was a Birthday present, and it did!). It's so nice to deal with personable people who care about your order. Would 100% recommend ordering from them. Support independent shops!

28 February 2023
Electric Games logo

Reply from Electric Games

Dear Tim, thank you so much for taking the time to write such a super review. We are a passionate team and understand the importance of getting our customers orders to them on time, so we were thrilled to read that we met your deadline. We have passed on your gratitude to Danny - he was chuffed to have a personal mention. We hope to see you again soon. ☺

Rated 5 out of 5 stars

Great service, first time customer.

First time ordering with EG this week and I received the game a few days later. Very competitive pricing and even better if you pre-order well in advance e.g Zelda TOTK saved £15! I had one small query and it was great to actually speak to a human with Danny. Based on my first experience I will be reordering again with EG.

27 February 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Dear Ian, thank you so much for taking the time to write such a great review! We are really happy that you had a good experience and appreciated your communication with Danny. ☺ We are very committed to our customers as that is what makes us proud of our business. We hope you enjoy your game, and we look forward to seeing you in the near future.
Kind regards
Team EG

Rated 5 out of 5 stars

Good price

Good price, pre-order arrived a day early. Would use again.

1 March 2023
Electric Games logo

Reply from Electric Games

Hi Joe, Many thanks for taking the time to write us a great review! This is greatly appreciated. We hope that you enjoy your game, and we look forward to seeing you again in the future. Have a lovely weekend.
Kind regards
Team EG

Rated 5 out of 5 stars

Fantastic service

Fantastic service. I pre-ordered a game which was cheaper than anywhere else. Then it was sent out even before the release of the game, so very happy indeed.

1 March 2023
Electric Games logo

Reply from Electric Games

Dear Andrew, many thanks for your great review! We really appreciate our customers taking time to share positive feedback. ☺ Enjoy your game, and we hope to see you visiting us again.

Rated 5 out of 5 stars

Outstanding store

Outstanding store! i brought Metroid Prime remastered from here and they delivered 2 days early and not to mention the price was amazing! 10/10 and will definetly be using this store again! A*****

2 March 2023
Electric Games logo

Reply from Electric Games

Dear Faisal, thank you for taking the time to write such an awesome review! Whilst we strive to provide our best service, customers who take time to write a positive review are greatly appreciated. Enjoy your game.☺

Rated 5 out of 5 stars

Just won a competition with electric…

Just won a competition with electric games the whole experience itself was amazing anyway with winning but how I was spoken to and the quick delivery if my prize made it so much better, thank you!

17 February 2023
Unprompted review
Electric Games logo

Reply from Electric Games

Dear Joseph, Many thanks for your lovely feedback and we are glad that you found us to be 'amazing'. Hope to see you visiting our store in the near future. ☺ Thank you again.

Rated 5 out of 5 stars

Hogwarts Legacy Deluxe Deluxe Editiom

Purchased deluxe hogwarts legacy and it came even earlier than earl access which was insane

3 February 2023
Electric Games logo

Reply from Electric Games

Dear Will, thank you for your great feedback which is always greatly appreciated. Hope you are enjoying your game.

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