Just received my PS5 Pro which I ordered through Electric Games. Initially, I wasn't certain about buying something so expensive off a smaller site but now that I've received it, I'm very happy with t... See more
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Was looking at the new Dragon Ball Sparking Zero game and it was listed at £65 - £70 everywhere. I searched google and seen that Electric Games had it the cheapesrt at £45. didn't think it they were l... See more
Company replied
Although I have had no dealings with Electric Games before I can firmly say that they appear totally trustworthy and an honest company. I just received 'Donkey Kong Bananza' and all seems great. Will... See more
Company replied
Item hasn't arrived so I can't comment on the item. Delivery was set for Wed 6 Dec. But nothing was delivered, when checking Royal Mail website it just says in Southampton and has been since the... See more
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Company details
Written by the company
Online Video Game Shop supplying Games, Consoles & Accessories for PlayStation, Nintendo & Xbox! *FREE Delivery on all UK Mainland Orders* Buy Now, Pay Later with Klarna - No Interest on Payment
Contact info
80 Coleman Street, , EC2R 5BJ, London, United Kingdom
- 02034052132
- info@Electric-games.co.uk
- electricgames.co.uk
4.6
Excellent
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Great game seller
Ordered from them, satisfied. I got the games i ordered on time, sometimes even earlier. When i had queries, they respond quickly and timely. I will buy more games from them in the future. Most of the time they also have the best prices!
27 January 2023
Reply from Electric Games
Dear Fritz, Many thanks for your great feedback! We really appreciate it when our customers take time to share their views. Glad to hear that we will see you again in the near future. Thank you once again.
ps5 Hogwarts Legacy Deluxe Edition
Purchased via ebay (also have online retail website). Very helpful and quick answer to query. Great price especially using ebay discount voucher. Extremely speedy postage so arrived in good time for 'early access' to the game. Highly recommend.
10 February 2023
Unprompted review
Reply from Electric Games
Dear Nick, thank you for taking time to feedback to us. We really appreciate our customers sharing their positive feedback - it means a lot to us. We hope to see you again. ☺
Very delivery, low price & great service
Very fast delivery, low price and responsive customer service. Will definitely use again.
3 February 2023
Unprompted review
Reply from Electric Games
Dear Adam, thank you for your review and look forward to you shopping with us again.
Entered a competition with TommyT999…
Entered a competition with TommyT999 and Electric gamers for a chance to win the new Hogwarts Legacy game, and was luckily picked, the game arrived a few days later.
Awesome service, and awesome game too, many thanks.
10 February 2023
Unprompted review
Reply from Electric Games
hi, Thank you so much for your entry into the competition and for leaving a review. Congratulations
Preordered Hogwarts legacy deluxe
Preordered Hogwarts legacy deluxe - excellent communication from the company and shipped promptly. Will definitely buy again from here
4 February 2023
Reply from Electric Games
Hi. Thank you so much for your lovely feedback and review. Most appreciated.
Great experience
Great experience, pre-ordered and the game arrived in plenty of time to play from day 1.
26 January 2023
Unprompted review
Reply from Electric Games
Dear Neil. Thank you so much for leaving a review. Pleased you had a good experience.
The service was great
The service was great! Got a game in just one day!! Excellent, thank you!
4 February 2023
Reply from Electric Games
Dear Salvatore,
We really apprecaite your great review. Thank you .
Game turned up before release date and…
Game turned up before release date and in perfect condition
6 February 2023
Unprompted review
Reply from Electric Games
Dear Lez,
Many thanks for your review.
I used this company as it was style…
I used this company as it was style only website I could find the hogwarts deluxe edition for PS5. This arrived super quickly and I will definitely be using this website again in the future.
4 February 2023
Reply from Electric Games
Dear Ben,
Thats magic! Thank you for your review and we look forward to seeing you back with us soon.
Fantastic seller
Fantastic seller. I ordered a popular game for a significantly lower price than other websites were offering. It was dispatched swiftly by first class mail and arrived before the estimate.
I will use this company again and have already recommended them to friends.
4 February 2023
Reply from Electric Games
Dear LA,
Thank you so much for your great review and also for recommdending us to your friends!
Happy Gaming
Great service and very fast delivery!
I received my order within three days of ordering despite the release date not being until three days later, so that was an unexpected surprise and fantastic. The only slight issue I had was the tracking number/code didn't track correctly on the royal mail website, but that could just be royal mail at fault. All in all, fantastic price, service and fast delivery, I would use them again and recommend!
2 February 2023
Reply from Electric Games
Dear David
Many thakns for leaving a nice positive and also descriptive review. At the moment we offer a tracking number via Royal Mail which acts as proof of delivery rather than fully tracked. We are in the process of upgrading to the fully tracked Royal Mail service which should be in place very soon. Thank you for recommending us.
Great Company!
Great company. I pre ordered a game and they dispatched prior the release date and received it next day! Amazing experience and will certainly order again in future.
4 February 2023
Unprompted review
Reply from Electric Games
Dear Natalia,
Many thanks for your great feedback, we are super pleased you had a great experience and will look to shop with us again.
Reply from Electric Games
Great to hear thank you for the review Ian!
Have not received any tracking information in 10 days
Hi, ordered the PlayStation 5 horizon forbidden west bundle 10 days ago, and have yet received any tracking or shipping information. I will try to call customer service tomorrow as they don’t work on weekends. If electric games sees this message could you give or send me some information for the shipping of my PlayStation 5 horizon forbidden west bundle. Hope it arrives soon !
7 January 2023
Unprompted review
Reply from Electric Games
Good Morning Pokalash, please can you provide an order number or call customer services on 0203 405 2132 so we can resolve this for you. Kind regards
Great customer service.
Really pleased with how customer service dealt with the recent mail strikes and delayed postages.
Two neices will get their Mr Frostys on Xmas day.
Happy days.
16 December 2022
Unprompted review
Ordered FIFA 23 on PS4 last week
Ordered FIFA 23 on PS4 last week. Still not received the game or any updates on when I'll receive it
15 December 2022
Unprompted review
Reply from Electric Games
hi Mohammed. We have spoken on the phone and your tracking number emailed to you. We do hope your item arrives ASAP due to the Royal Mail strikes and backlogs. Kind Regards
I was sent the wrong game
I was sent the wrong game. I emailed a week ago, no response. Sent a message via their website several days ago, no response. I have telephoned several times and no one picks up. Awful customer service and left with a game I did not order which I already own.
UPDATE continuing their poor service. I have received no updates as promised in their reply to this review.
2 December 2022
Unprompted review
Reply from Electric Games
Update 15/12 Customer was issued a full refund and matter resolved.
Update 13/12 - Dear Simon please call our office on 0203 4052131 so we can resolve today for you.
Regards
Dear Simon,
We are very sorry to hear that the wrong game was sent out to you. We will send you the return information and ship your correct game on Monday.
Apologies for the inconvenience.
Regards,
EG Team
Had some issues but would still recommend
I placed an order at the end of November and have yet to receive it. I have emailed, live chatted and called Electric Games but they haven't responded on any channel. Appreciate the mail strikes may have affected deliveries but my tracking number is not updating and it's frustrating I can't speak to anyone at the company about it.
UPDATE: Once I posted this review I received a call from Electric Games about an hour later. The gent I spoke to was lovely and really apologetic about the delay and issues with communication. We came to a solution quickly and Electric Games are going to keep in touch with me to ensure delivery is successful. Really great customer service and would recommend despite the initial issues.
28 November 2022
Unprompted review
Reply from Electric Games
Hi Connie - So sorry to hear this, we have just tried to call you . We can not see any communication from you, so somehting must be wrong. Please call 0203 4052131 so we can help resolve your situation.
Looking at your order it was shipped 28th November.
Please call us or contact info@electric-games.co.uk
Many thanks
Reply from Electric Games
Woop Woop! Thanks for feedback
Fantastic prices and service!!
Pre-ordered 2 games from Electric Games, first time buying from this company, and I couldn't be happy. Ended up saving 20% off each game, and they came a day early - absolutely brilliant! Great service, quick, easy to use website and quality of service is second to none! 😁
17 November 2022
Unprompted review
Reply from Electric Games
Ahmed - thank you so much for your positive feedback. Happy gaming!
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