Electric Games Reviews 

232
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Just received my PS5 Pro which I ordered through Electric Games. Initially, I wasn't certain about buying something so expensive off a smaller site but now that I've received it, I'm very happy with t... See more

Rated 5 out of 5 stars

Was looking at the new Dragon Ball Sparking Zero game and it was listed at £65 - £70 everywhere. I searched google and seen that Electric Games had it the cheapesrt at £45. didn't think it they were l... See more

Company replied

Rated 5 out of 5 stars

Although I have had no dealings with Electric Games before I can firmly say that they appear totally trustworthy and an honest company. I just received 'Donkey Kong Bananza' and all seems great. Will... See more

Company replied

Rated 4 out of 5 stars

Item hasn't arrived so I can't comment on the item. Delivery was set for Wed 6 Dec. But nothing was delivered, when checking Royal Mail website it just says in Southampton and has been since the... See more

Company replied

Company details

  1. Video Game Shop

Written by the company

Online Video Game Shop supplying Games, Consoles & Accessories for PlayStation, Nintendo & Xbox! *FREE Delivery on all UK Mainland Orders* Buy Now, Pay Later with Klarna - No Interest on Payment


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

232 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(232)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!! I ordered ps5 on the 22nd of December, and didn’t expect to get it before Christmas, but to my amazement I received it today , in time for Xmas . I couldn’t be happier!! Excellent 👌

24 December 2021
Unprompted review
Electric Games logo

Reply from Electric Games

Hi Eve. Thank you for this great review. We are happy that you received your order in time from Christmas. We always try our hardest to make sure that all our orders are sent out as quickly as possible.

Rated 5 out of 5 stars
Electric Games logo

Reply from Electric Games

Hello Terence, a big thank you to you for taking the time to leave us a review. It's always fantastic for us to learn of great customer experiences! Hope to hear from you again soon. Team EG.

Rated 5 out of 5 stars

Great prices and fast delivery

Never ordered from Electric Games before, but I saw a bargain Black Friday deal and decided to take the plunge. I did wonder if I'd receive a physical or electronic game due to the price but was pleasantly surprised when I sealed physical copy arrived through the letterbox. Would definitely order from here again.

12 December 2021
Electric Games logo

Reply from Electric Games

Good to hear from you Mark! Electric Games is a relatively new company, hence why you may not have heard of us until recently. All of our products bar the PS+ 365 Membership are physical products - sorry we worried you there! See you soon.

Rated 5 out of 5 stars

amazing company

amazing company! great communication, fast delivery and all around lovely experience. will be shopping again :)

10 December 2021
Electric Games logo

Reply from Electric Games

Hi Chloe! What a lovely review - thank you. Look forward to hearing from you soon!

Rated 1 out of 5 stars

Worst company ever please AVOID

Purchased games one was out of stock promised refund which I still haven’t received also sent a download code instead of cartridge but can’t return as they don’t give you your money back please be very aware when buying you may receive codes instead of actual games you purchase also don’t expect a refund when things go wrong worst company I’ve ever dealt with I certainly recommend you are aware that you may not receive your item or a refund absolutely terrible experience please be aware!!!!!

8 December 2021
Unprompted review
Electric Games logo

Reply from Electric Games

Hi Rebecca,

We are sorry for your negative experience. We issued your refund on the 24th and it was processed on Buy now, pay later with Klarna on the same day. As we processed your refund before Klarna had taken payment, the item which was refunded was removed from your order and you were never charged for it.

We apologise for not clearly stating the format of your order on our website. We have now corrected this issue and we are continuing to work to improve our service.

Please feel free to contact us if you have any questions at: 020 3405 2133

Rated 5 out of 5 stars

Brilliant communication

Unfortunately the item I brought had no delivery date from there supplier so they phoned the next to say they wasn't sure when it would arrive and guessed it was an Christmas present and said I could wait or get a full refund. I opted fur refunded as it was a present but they where amazing and kept me informed straight away and issued refund straight away will definitely purchase from them again.

7 December 2021
Electric Games logo

Reply from Electric Games

Hi Tasha - Christmas is important! We wouldn't want any of our customers to go without or be disappointed. We're glad we could help in a roundabout way, look forward to hearing from you soon! Team EG.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, quick response & order delivery.

Thank you.

7 December 2021
Electric Games logo

Reply from Electric Games

Hi Mohammad, this is brilliant! Thank you for taking a minute to let us know your experience with us - look forward to hearing from you soon.

Rated 5 out of 5 stars

Very fast delivery and the game was as…

Very fast delivery and the game was as described. Great stuff.

6 December 2021
Electric Games logo

Reply from Electric Games

Hello Joe, we are really glad to hear of your good experience with us and thank you for taking the time to leave us a review. Enjoy and take care!

Rated 5 out of 5 stars

Fantastic Value and Fast Free Shipping!

Ordered Pokémon Shining Pearl and I got it the next day! Really pleased with the delivery as it was fast and free, the website is easy to use and the customer service is great! Will definitely be ordering here again in the future.

6 December 2021
Electric Games logo

Reply from Electric Games

Hi Dylan, we're happy that you had a good experience with us. Our customer service team works hard to make sure that every customer has the best experience possible. We look forwards to seeing you again soon.

Rated 5 out of 5 stars

Super fast delivery & very easy…

Super fast delivery & very easy checking out process - impressed, will be back next time I need something!

4 December 2021
Electric Games logo

Reply from Electric Games

Thanks for this review. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great Choices on Site.

Nicely done. Great services. Got package delivered.

3 December 2021
Electric Games logo

Reply from Electric Games

We're very happy that you received you order quickly and had a good experience with our website. We hope to see you again soon.

Rated 5 out of 5 stars

Great service from Electric Games!

Great service, (Nintendo Switch) games arrived in perfect condition. Would recommend!

2 December 2021
Electric Games logo

Reply from Electric Games

Hi Ashely, thank you for leaving this review. Have a great time using your new Nintendo Switch

Rated 5 out of 5 stars

No complaints

No complaints, website easy to use and fast delivery.

2 December 2021
Electric Games logo

Reply from Electric Games

Hi Janice. We're glad that you had a good experience with us. We always try to make sure that our service is quick and easy to use as possible.

Rated 5 out of 5 stars

Super fast!

I ordered from Electric Games and I received my order the very next day. Staff member seemed to be very friendly when I spoke to them on the phone. Will definitely use Electric Games again

28 November 2021
Unprompted review
Electric Games logo

Reply from Electric Games

Hi Louise! Great to hear - we will pass along your comments, thank you. We hope you enjoy your purchase and we look forward to hearing from you again soon!

Rated 5 out of 5 stars

PS5 BUNDLE OF LOVE 10/10

Ordered the PS5 Bundle on Friday, and it arrived on the Sunday ( so yes! Q U I C K delivery! ). I’m honestly over the moon because of these wonderful, and beautiful people in Electricgames. They even called me a “Chad” ( if you know you know ). The Legend of Electricgames shall be known throughout the Land, as they are a very Chad company.

28 November 2021
Unprompted review
Electric Games logo

Reply from Electric Games

Dear Monsieur Chad, it has made our day to hear that you are over the moon with your PS5; only the best for The Legend of Electric Games. Happy gaming,

The wonderful, beautiful people (thank you!) at EG.

Rated 5 out of 5 stars

Well what can I say nothing but the…

Well what can I say nothing but the best experience I thought I would not be able to get my daughter her Christmas present and thanks to Joel and his team my daughter will now be one happy girl on Christmas Day ordered yesterday and already at my doorstep not even 24 hours later great service and great price guys would highly recommend 🙌🏻🙌🏻🙌🏻

26 November 2021
Unprompted review
Electric Games logo

Reply from Electric Games

Great to hear from you Rubi, we're delighted we could play a part in helping you achieve your Christmas plans! Thank you for taking the time out of your day to give us some feedback, it is very much appreciated.

Rated 5 out of 5 stars

Highly Recommended

I brought a Nintendo switch from this company a couple of weeks ago at a great price, it was dispatched and delivered so quickly and their customer service is great! Will definitely be buying from them again

26 November 2021
Unprompted review
Electric Games logo

Reply from Electric Games

Hi Daisy, this is fantastic to hear - thank you for taking the time to give us some feedback. Look forward to hearing from you soon, enjoy the Switch in the meantime!

Rated 5 out of 5 stars

At first i was skeptical as its not…

At first i was skeptical as its not very often you come across a bundle for the ps5. And a bundle that seems very reasonable for the price! It came next working day, and exceeded expectations! Customer service was wonderful by ensuring we received the product and was happy with it. Don't get that with any big business out there! Will 100% purchase from here again. My bf is also very happy!!!

25 November 2021
Unprompted review
Electric Games logo

Reply from Electric Games

Hi Britney, thank you so much for highlighting your experience with us! We endeavour to achieve speedy delivery and attentive customer service, we're really glad you found this to be the case. Look forward to hearing from you again - take care until then!

Rated 5 out of 5 stars

Can't recommend this store highly…

Can't recommend this store highly enough, great prices, excellent customer service, fantastic delivery times. Absolutely amazed by this company, we will be using this place regularly and already planning our next purchase 😀

25 November 2021
Unprompted review
Electric Games logo

Reply from Electric Games

Hi Shaney, thank you kindly for the positive review, we're really glad you have had a good experience with us. We look forward to hearing from you soon, and good luck in the meantime with building the wall collection! Happy gaming!

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