Just received my PS5 Pro which I ordered through Electric Games. Initially, I wasn't certain about buying something so expensive off a smaller site but now that I've received it, I'm very happy with t... See more
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Was looking at the new Dragon Ball Sparking Zero game and it was listed at £65 - £70 everywhere. I searched google and seen that Electric Games had it the cheapesrt at £45. didn't think it they were l... See more
Company replied
Although I have had no dealings with Electric Games before I can firmly say that they appear totally trustworthy and an honest company. I just received 'Donkey Kong Bananza' and all seems great. Will... See more
Company replied
Item hasn't arrived so I can't comment on the item. Delivery was set for Wed 6 Dec. But nothing was delivered, when checking Royal Mail website it just says in Southampton and has been since the... See more
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Company details
Written by the company
Online Video Game Shop supplying Games, Consoles & Accessories for PlayStation, Nintendo & Xbox! *FREE Delivery on all UK Mainland Orders* Buy Now, Pay Later with Klarna - No Interest on Payment
Contact info
80 Coleman Street, , EC2R 5BJ, London, United Kingdom
- 02034052132
- info@Electric-games.co.uk
- electricgames.co.uk
4.6
Excellent
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Quick delivery and good prices
I've ordered a couple of times from electric games. They always have a great price for new games and they deliver quickly. I ordered the new lego star wars yesterday and it arrived this afternoon.
9 April 2022
Unprompted review
Reply from Electric Games
Hi Sally,
Thank you for shopping with Electric Games!
We are so glad that you have had such good experiences buying with us! We pride ourselves on our competitive pricing and high quality customer service and will always deliver orders as fast as we can!
We look forward to seeing you shop with us again in the future!
Regards,
The Electric Games Team
Can't comment too much yet as game on…
Can't comment too much yet as game on pre order and its not on release yet. But correspondence so far been excellent
16 March 2022
Appalling
Appalling, after 5 days cancelled my order, still waiting for refund after 2 weeks.
Never shop here!@!!
11 March 2022
Reply from Electric Games
Hello Robert,
We attempted to contact you on the 7th of March, as we had faced an issue with your order as it was flagged as fraudulent on our system. Our company has a zero tolerance for fraudulent behaviour.
The refund was processed on our end at the time of cancellation on 7th March, refunds take around 5 - 10 business days to be returned to the original payment method.
If you have any further questions, please contact us on: info@electric-games.co.uk
Regards
The Electric Games Team
Great service
Pre-ordered game at a highly competitive price, including bonus in-game items. Smooth transaction, great communication and updates. Bonus code arrived with notification of dispatch and game, as described, a day early (I won’t tell anyone!) All round a great service and recommended
3 March 2022
Reply from Electric Games
Hello Drew,
Thank you for taking your time to leave us a review, we are glad that you had a positive experience shopping with us! We take great pride in giving our customers the best service possible.
Regards,
The Electric Games Team
Terrible service
Terrible service, flagged my preorder for no reason and I had no Idea about it till I called. When I told them about it, they didn’t really seem to care. Never again
22 February 2022
Reply from Electric Games
Hello,
Thank you for taking the time to leave us some feedback. We are sorry that you didn't have a good experience with your purchase and for the miscommunication.
We processed you a full refund the same day as you placed your order due to it flagging on our system as fraudulent.
Amazing Guys
Amazing kept me informed on what was going on with my pre-order. They reassure especially when you are a new buyer make the transaction great.
18 February 2022
Unprompted review
Reply from Electric Games
Hello Simphiwe,
We are very grateful to hear such a positive review on the service you received - this is something that we take great pride in! Thank you for shopping with Electric Games and we hope you have a great day.
Fantastic service
Fantastic service, competitive price and the game arrived a day before release! Will be using again in future
17 February 2022
Reply from Electric Games
Hello Chris,
We really appreciate you leaving this positive review! I hope that you enjoy your purchase and we look forward to hearing from you again in the future.
Great service, will be back!
Pre-order was dispatched on time (unlike some other game websites I've used in the past), was given plenty of updates and I'll definitely be buying from you guys again! Cheers!
16 February 2022
Unprompted review
Reply from Electric Games
Hello Matt,
We're very happy to hear that you've had a good experience with Electric Games! Thank you for taking the time to leave this review and we hope to hear from you again soon.
Got the game in time
2 February 2022
Reply from Electric Games
Hello Louise, thank you for taking the time to write this review!
Absolutely terrible service
Absolutely terrible service. Placed an order on the 20th of January, which was dispatched the next day. The order still hasn't arrived, there have been no tracking updates and the company has ignored all contact form enquiries and emails regarding the order since then
2 February 2022
Unprompted review
Reply from Electric Games
Hi Jordan.
We are sorry that you haven't received your item yet.
Your order was shipped in the 21st January with Royal Mail 1st Class Signed for Service and a tracking code will have been automatically provided to you with your shipping confirmation. As it has not arrived we are happy to refund your order and make a claim with Royal Mail to mark the item as lost.
We apologise for not responding quicker to your messages. We will endeavour to provide a better service in future.
Great customer service!
Found this store recently and its an excellent place for ordering and pre-ordering the latest video games,customer service was very good they even phoned me for an update on my order.Other games were dispatched quickly with full tracking.
20 January 2022
Reply from Electric Games
Hi Kieran, Thank you for this review. We always try our best to make sure that our customers are kept updated and are made aware of any changes that may occur with their order. We hope you enjoy your purchase.
Great products and service A+++
Great products and service.
Super quick delivery and will use again.
I would recommend to anyone.
18 January 2022
Reply from Electric Games
Hi Matt, thank you for your recommendation. We hope to see you again soon.
Best site to buy gaming products
I wanted to get a Nintendo switch for a while and I eventually saved up for it, since I was buying it around Christmas time a lot of stores didn’t have any in stock, when I check electric games they had a bundle for the switch, Nintendo online, mario kart and a smaller game for the same price as a switch and mario kart on different larger webpages. I got it within a day of it being dispatched and it’s really high quality. I’m really glad with my purchase and will happily buy with electric games again.
18 January 2022
Reply from Electric Games
Hi Caleb, thank you for leaving this great review. We are always looking to offer great deals on all our products. We are glad that we could provide you with one of these deals. We also try our best to ship all orders as soon as possible. We hope that you enjoy your order, and we hope to see you again soon.
Great prices and delivered in 2 days…
Great prices and delivered in 2 days when other bigger retailers were more expensive and longer waiting time to receive the Nintendo switch
18 January 2022
Reply from Electric Games
Hi Jon. Thank you for taking the time to leave this review. We always try our best to provide all our orders as quickly as possible.
Didn't get my game
18 January 2022
Reply from Electric Games
Hi Liam,
We are sorry that we could not fulfil your order on this occasion.
Our suppliers were unable to provide us with the item you ordered, and we were unable to source the product from another location.
We contacted you as soon as we knew we could not provide your product and issued a full refund immediately. We have also updated our website so that the item is shown as out of stock.
If you have any further questions for us, you can contact us at: 020 3405 2133
or via email at: Info@Electric-Games.co.uk
This is the first time purchasing from…
This is the first time purchasing from Electric Games and I wouldn't hesitate to use them again. Excellent dispatch time along with great communication
16 January 2022
Reply from Electric Games
Hi Suzanne, thank you for leaving this review. We are glad that you chose to shop with us and we look forward to seeing you again soon.
Excellent delivery Excellent Customer Service
Excellent delivery
Brother was so happy after he saw his present he was not expecting this present
Hes soo happy
Thank You for your Service
3 January 2022
Unprompted review
Reply from Electric Games
Thank you for this great review. We are happy that we could provide this service for you.
Fantastic!!!!
My son spent his Christmas money on a Nintendo switch bundle that he’s been wanting for ages…. The price was very good and I’d never heard of Electric Games before , so I got on trust pilot, read the reviews and decided to bite the bullet and order from them. Couldn’t be happier!! Excellent price , super fast and free next day DPD delivery! Amazing!! Will definitely shop from here again! Thanks!!!
30 December 2021
Unprompted review
Reply from Electric Games
Hi Tanya. We hope that your son enjoys his Nintendo Switch. We look forward to seeing you again soon.
Bought a switch in the post Christmas…
Bought a switch in the post Christmas sales. Found a decent deal with Mario kart, Tetris 2 and three month online subscription. Firstly, arrived in three days. Secondary, I got an email about the unavailability of Tetris 2 (not too bothered), however, to compensate the lacking game I got a £20 refund, looking online I could buy the game for £12. Very impressive with care.
30 December 2021
Unprompted review
Reply from Electric Games
Hi Matthew. We are very happy that we could get you order to you quickly. We always make sure to offer fair compensation if we cannot provide your full order.
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