The advice I received was exactly what any one could wish for. It was prompt, clear, concise, and delivered in clear, readily understood language. The change over benefits and arrangements were easi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had the pleasure of connecting my gas and electricity at my new home with Luke Svircic today. From start to finish, the process was professional and seamless, and Luke answered all my questions, which... See more
Company replied
We did the EW online compare for both gas & electricity. EW phoned us immediately and within about 45 minutes we had changed companies for electricity. Our gas remained with our current company except... See more
Company replied
I had queries about conditions other than price with two companies. Their websites didn't answer my questions nor did the email or phone numbers give a response. Your rep gave me the answers and I was... See more
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Company details
Written by the company
We help customers find a better electricity and gas plan. Based in Melbourne, Australia we compare residential, business and new connection energy plans from a panel of preferred suppliers. Our purpose is to offer you free, honest and independent advice on which plan best suits your needs, whether it be the cheapest deal, energy type, contract or no contract, we will find you the perfect plan. Then to top it all off once you're happy with our recommendation, we'll sort all the paperwork out for you and arrange the set up. Then all you have to do is wait for your next meter reading or move in date and your new supplier will take over the billing. The best thing is you don't pay a thing for our service, you have a 10 business day cooling off period if you're a little unsure, and if you're happy with the arrangement you'll be on your way to cheaper electricity and gas.
Contact info
Level 1, 850 Collins Street, 3008, Docklands, Australia
- 1300 359 779
- support@electricitywizard.com.au
- electricitywizard.com.au
Spend less on energy, without the hassle
4.5
Excellent
16k reviews
Asks customers to review
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Great customer service and quick…
Great customer service and quick connection. Made it easy to connect power at our new house and explained the process and how long it would take. Thank you
1 March 2026
Liam went above and beyond
Liam went above and beyond to save me money on my electricity bill. He explained everything clearly and answered any and all questions that I had in a very easy to understand manner. I would recommend Liam and electricity wizard to everyone who’s looking to save money on their energy bills
6 March 2026
Very Easy To Deal With
3 March 2026
Great customer service and received a…
Great customer service and received a better electricity plan.
4 March 2026
The woman on the phone was terrible…
The woman on the phone was terrible could not understand her over her India accent ask her to repeat stuff she said just say yes.still doubt weather I signed up for the right deal. i’m not being racist at all, but it really was bad. Even my wife couldn’t understand her when we asked her to repeat the questions a speech she talks at was ridiculous. I had to ask him to slow down several times. She just got angry and said just say yes you’re really need to do better. Luckily, I can sort it out through the emails with any other elder person who was not tech savvy, could easily be getting ripped off.
3 March 2026
Luke was very professional and…
Luke was very professional and friendly. He had a great personality and answered all of my questions without fuss.
He gave me recommendations and alternatives.
3 March 2026
Very helpful and made it easy for me to…
Very helpful and made it easy for me to understand. Completed everything in one phone call
3 March 2026
Great savings and very efficient
Very efficient process with great savings resulting from the call.
3 March 2026
Luke Servcic outstanding service!
Luke Servcic was outstanding and helped us alot. We appreciate his time, patience and understanding.
27 February 2026
Luke helped me in 2024
Luke helped me in 2024, and was outstanding when I contacted EW 2 years later. He has saved me money that I was not expecting could be done.
1 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
easy to use
easy to use, friendly staff, talk to real person, help to select most suitable supplier
18 February 2026
Reply from Electricity Wizard
It's great to hear you found Electricity Wizard easy to use and appreciated our friendly staff who helped you select the most suitable option. Thanks for your positive feedback!
Yes Liam explained well
25 February 2026
Reply from Electricity Wizard
Delighted to hear Liam explained everything well and that you were happy with the service you received from Electricity Wizard. Please feel free to reach out again when you need us!
Reply from Electricity Wizard
We're happy to hear you found Electricity Wizard easy to use and got great results with us! Thanks again for your great feedback.
Great customer service
17 February 2026
Reply from Electricity Wizard
Delighted to hear you received great customer service from Electricity Wizard! Thanks again for choosing us!
The service was amazing and nothing was…
The service was amazing and nothing was too hard. They were able to give me real reviews and comparisons so I could make the right decision
16 February 2026
Reply from Electricity Wizard
It's great to know the real reviews and comparisons helped you make the right decision when it came to your energy needs. Thanks for your positive feedback!
Consultant able to provide the required…
Consultant able to provide the required service and very knowledgable
16 February 2026
Reply from Electricity Wizard
Delighted to hear our team could help! If there is anything we could have done to make this a 5 star review, please let us know!
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