Electric Scooters UK | ESUKcom Reviews 237

TrustScore 2.5 out of 5

2.4

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See what reviewers are saying

Rated 1 out of 5 stars

I don't know what ESUK are like for bike and scooter sales, but for spare parts to replace damaged parts of an existing scooter, such as a speed controller, the lesson is DON'T do it unless you're... See more

Rated 1 out of 5 stars

Keep asking and reminding to review bought items without the items been delivered yet so freaking annoying. Would not recommend to buy from this company due to this. Since products aren't delivered ye... See more

Company replied

Rated 1 out of 5 stars

I purchased a 1000w scooter 1st battery failed after 6x use of scooter had to purchase a new battery 220pounds it failed after 6weeks then got battery rebuilt at cost of 185 pounds it's now failed aft... See more

Rated 5 out of 5 stars

First time purchase made last week. Order arrived in a speedy manner. Throughout the whole order process was kept updated by customer services which were on the ball. Will definitely be returning to... See more

Company replied

Company details

  1. Motor scooter dealer

Written by the company

Electric Scooters UK (#ESUKcom) is the home of superpowered electric scooters for adults. We're passionate about the Kugoo G-Booster, Kugoo M4, Kugoo M4 Pro, Xiaomi M365 Pro, Ninebot Max and many more. We sell, fix, repair and service.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

237 reviews

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Rated 5 out of 5 stars

Great service

Great service
Thank You

5 March 2020
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you, reviews like this is the reason we got started in the first place. Thanks,

Rated 5 out of 5 stars

I had a very good experience

I had a very good experience. Very honest advise. That's the best thing I got and wish to get

Thank you,

29 February 2020
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you so much for your review, we're a small business so reviews like this go a long way.

Rated 5 out of 5 stars

Awesome scooter!!

Great company, super fast delivery and scooter is just as expected, amazing service thank you!

3 February 2020
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks, appreciated.

Rated 5 out of 5 stars

Helpful

I've ordered the wrong braking pads and they've sent me the right ones after returning them.

31 January 2020
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you so much for your review, we're a small business so reviews like this go a long way.

Rated 5 out of 5 stars

Fast post

Fast post , perfect for my ES4
Great value

28 January 2020
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks, appreciated.

Rated 5 out of 5 stars

Friendly service

Friendly service, reasonable priced items

16 January 2020
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks, appreciated.

Rated 5 out of 5 stars

The delivery was incredibly fast

The delivery was incredibly fast. They were friendly and helpful throughout. But the real plus was it came mostly charged, and mostly set up. So I was riding the morning after.

Really pleased

10 December 2019
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks, appreciated.

Rated 5 out of 5 stars

Perfect

Perfect! Very happy about the service provided. Just bought another item indeed!

30 October 2019
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you so much for your review, we're a small business so reviews like this go a long way.

Rated 5 out of 5 stars

awesome products,

awesome products,

super fast delivery,

will order again when my front tire fukks up.

17 October 2019
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you so much for your review, we're a small business so reviews like this go a long way.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Danny has been helpful with any questions since the start and will definitely use again in the future. As I only live 2 miles away I was able to drop my scooter off to be fixed and Danny was kind enough to drop it back off to me.
Thanks for all you help!

11 October 2019
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you so much for your review, we're a small business so reviews like this go a long way.

Rated 5 out of 5 stars

Excellent

Excellent. Fast delivery

7 October 2019
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks

Rated 5 out of 5 stars

Excellent service.

Excellent service.. highly recommend.. Danny is great and so helpful.. they are a company that really seem to care that you get the best experience..

29 September 2019
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you so much, he'll love that.

Rated 5 out of 5 stars

Nice guys and fast delivery

7 September 2019
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you so much for your review, we're a small business so reviews like this go a long way.

Rated 5 out of 5 stars

Very positive experience

Very competitive pricing and quick delivery. Excellent communication. Will buy again in the future.

3 September 2019
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks, appreciated.

Rated 5 out of 5 stars

Perfect

Excellent prices! Fast Delivery! I cant complain I’ll definitely be ordering a lot more from these guys

29 August 2019
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you, reviews like this is the reason we got started in the first place. Thanks,

Rated 5 out of 5 stars

This is my second scooter and yet again…

This is my second scooter and yet again top people to call I placed order on Wednesday at 12.30 and Thursday at 945 I had my scooter 👍👍👍

25 August 2019
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks, appreciated.

Rated 5 out of 5 stars

Excellent service

22 August 2019
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks so much for the feedback, it goes a long way. Appreciated.

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