Terrible experience. I have been sent faulty goods which were exchanged but then still faulty. After sending photo and video evidence of the replacement they are no longer contacting me even though I... See more
Company replied
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Terrible experience. I have been sent faulty goods which were exchanged but then still faulty. After sending photo and video evidence of the replacement they are no longer contacting me even though I... See more
Company replied
I ordered a rowing machine [Capital Sports M1] which was advertised at a good price. After ordering I got a bit worried after reading negative reviews of the site, and my order was showing stuck in c... See more
The level of poor communications with this company is beyond acceptable in todays world of internet buying. No response to my emails, though I did get an ID number!! That didn't matter when I went... See more
Company replied
We ordered a Klarstein mobile air conditioner last summer from Amazon. This summer the air conditioner just stopped working bei itself. We contact Amazon first for customer support, but Amazon redirec... See more
About us Chal-Tec GmbH was founded in September 2005. Our company headquarters are located in the middle of Berlin, just a few minutes' walk from the legendary and prestigious Friedrichstrasse, in the immediate vicinity of Fischerinsel (Spittelmarkt U2 subway station). OUR GOAL? Quite simply – an answer to the question: Does DJ equipment have to be so exorbitantly expensive that you either have to give up buying records for months to save on the accessories – or do you have the less common type of parent who is generous and enthusiastic about DJs? The simple answer: NO! There are good products at a low price. In addition, marketing and sales costs are reduced thanks to the Internet, so that price advantages can be passed on to customers. We use these terms and conditions to achieve our actual corporate goal: » We want everyone to be able to be creative – simply because we are too. « From our customers' point of view, we seem to be on the right track. Since our early days, we have been able to steadily increase sales, so that we are now a well-known and established online retailer throughout Germany. And one of the leading PowerSellers on eBay. There is hardly a place in Germany where we do not have satisfied customers. We have also gradually expanded our product range along the way. Electronic-Star supplies its customers with products from all over the world of electronics – e.g. functional TV mounts, home cinema screens, DVD players and micro stereo systems. In addition, there is a wide selection of car hi-fi and multimedia, electroscooters and digital cameras. Everything always at the price limit. And our assortment continues to grow. However, one thing remains unbroken: our passion! THE NEXT CHAPTERS OF OUR SUCCESS STORY? In the coming years, we will continue to intensify our efforts and let the electronic star shine brighter and brighter throughout Europe. Fair pricing is just one of our principles. Fast delivery times and security when shopping are just as much a part of this as openness towards our customers and their questions and suggestions. No compromises. It's something we've been working on persistently since our first turntable sold - and will continue to do so. We are proud to have convinced a steadily and rapidly growing number of customers with this recipe. If you're not already one of them, welcome! We will treat you like our first customer - but with the experience of countless sales. Our constantly growing team and countless helpers at our partner companies are looking forward to meeting you. This promise is included in every order.
Berlin, Germany
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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very bad company. 1 month and still waiting for my order. robotic, generic replies to my enquiries
16 days and still waiting for an item ordered via their website. No shipping details, no answer to my email.
Typical online shop promising great things and delivering none of them and then hiding behind their website.
Avoid
No delivery of ordered product. Payment via credit card, confirmed. Hotline and Helpdesk of no help at all.
My order arrived within 3 days. Complete and well packaged. I would have no reservations about ordering from Electronic Star again.
Perfect seller, fast delivery and great goods! Only to be recommended!
Quick delivery, ordered a spin dryer saturday evening, delivered in Denmark tuesday morning, the spin dryer are also perfect.
Two items purchased, both faulty, promised so many times they would refund but always a problem doing the refund, sarcastic emails.
For the money it is a Super Deal!! Delivery was fast and the item very well packed. Ideal for a smaller room, and it looks good too.
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